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Reviews of Inn at Santa Fe, SureStay Collection by Best Western

3 out of 5
Inn at Santa Fe, SureStay Collection by Best Western
8376 Cerrillos Rd, Santa Fe, NM

Reviews

8.4

Very good

Rating 10 - Excellent. 628 out of 1284 reviews" "
Rating 8 - Good. 380 out of 1284 reviews" "
Rating 6 - Okay. 167 out of 1284 reviews" "
Rating 4 - Poor. 65 out of 1284 reviews" "
Rating 2 - Terrible. 44 out of 1284 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean enough, a little too far outside of historic downtown and good dining options. Shower door stuck hard and had to be banged to close/open.
Stayed 2 nights in May 2024
Response from GM on 14 May 2024
Thank you for taking the time to leave your feedback, Kathy. Thank you for letting us know about the shower door so we can fix it. Safe Travels!

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Comfortable beds
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Thank you for your great feedback, Corinne!

6/10 Okay

Nikita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on 14 May 2024
Thank you for your feedback, Nikita

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, room was clean and comfortable. Would recommend.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for your wonderful feedback, Dennis!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We both felt valued and like we were "punching above our weight." The Inn is a very classy overnight venue at a very reasonable rate.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for your wonderful feedback, Thomas!

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, safe and convenient to downtown Santa Fe. The staff was pleasant and helpful. The free breakfast had several options and tasted good. For the money I feel that I got a very good deal.
Stayed 3 nights in May 2024
Response from GM on 10 May 2024
Thank you for your great feedback, Graham. I hope that you will stay with us again during your next visit to Santa Fe. Safe Travels!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room for a decent price. The pool,hot tub,and sauna all work .The breakfast was full on, in a nice dining room.
Stayed 2 nights in May 2024
Response from GM on 10 May 2024
Thank you for your wonderful feedback, Kenneth!

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
Great decor and interior design. Very comfortable bed, though hardly need heavy comforter
Stayed 7 nights in May 2024
Response from GM on 10 May 2024
Thank you for your great feedback, Janet!

10/10 Excellent

Margaret

The young man that checked me in was very nice and efficient. My room is comfortable and clean.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Thank you for your wonderful feedback, Margaret.

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Great fresh breakfast, room was quiet and clean.
Stayed 1 night in May 2024
Response from GM on 10 May 2024
Thank you for your great feedback, Kent! Safe travels

8/10 Good

rick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable with all the basics. Small room and the TV needed brightness adjustments. Set to dim and no controle to fix.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for your feedback, Rick. We will check the TV in your room so we can get that fixed right away. Thank you for letting us know. We hope to have you come back and stay with us again. Safe Travels!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities
The breakfast was amazing with eggs and green chile.
Stayed 4 nights in May 2024
Response from GM on 7 May 2024
Thank you for your great feedback, Nathan!

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Thank you for your wonderful feedback, Robbie!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I was nice. It was quiet. Spent time in the hot tub. It’s also right next to a Tesla supercharging station so that’s convenient as I own a Tesla.
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Thank you for your wonderful feedback, Patricia!

10/10 Excellent

Edita

Liked: Cleanliness, staff & service, property conditions & facilities
It was an older but clean hotel.
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you for your wonderful feedback, Edita!

8/10 Good

Mariams

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the art and surrounding area. Had a lot of nearby shops
Stayed 2 nights in Apr 2024
Response from GM on 3 May 2024
Thank you for your great feedback, Mariams!

8/10 Good

Linda

It was a nice accommodating hotel and close to where I needed to go. Staff was very friendly and helpful!!
Stayed 2 nights in Apr 2024
Response from GM on 6 May 2024
Thank you for your wonderful feedback, Linda!

10/10 Excellent

Jean

Stayed 1 night in May 2024

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Thank you for your feedback, Claudia

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay. A little noisy but not to much to complain about.
Stayed 3 nights in Apr 2024
Response from GM on 2 May 2024
Thank you for your wonderful feedback, Erika!

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities
The room I was assigned was somewhat dirty. The carpet, and bathroom area had hair and looked like old blood stains on the wall. The room needs some deep cleaning. The pillows were very uncomfortable.
Stayed 2 nights in Apr 2024
Response from GM on 2 May 2024
Thanks for your feedback

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very good
Stayed 4 nights in Apr 2024
Response from GM on 2 May 2024
Thank you for your great feedback, Carol!

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown train.
Stayed 3 nights in Apr 2024
Response from GM on 2 May 2024
Thank you for your feedback, Benjamin!

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities
Rooms were clean, well appointed, and most importantly, the place is quiet.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, James!

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everyone was very friendly. The hot tub and pool weren't really open for the season yet which we were expecting and not happy about. Especially the hot tub should be open more. Everything else was just above average but clean. I was surprised at 8:45 am on Sunday when a male employee knocked on my door and asked if we were checking out?? He barely spoke english and I wasn't happy about that and short with him. I said yes but not yet! Would he have just walked in if I was in the shower and didn't answer? Not acceptable.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your feedback, Amy!We will address this with the weekend staff and make sure this does not happen again.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic stay. Clean everywhere and secure, all the door locks worked as they were supposed to.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Phillip!

10/10 Excellent

Abigail

It was neat
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Abigail!

10/10 Excellent

Erika, Los Angeles

Great
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Erika!

10/10 Excellent

Ben

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Ben!

8/10 Good

Samira

Stayed 2 nights in Apr 2024
Response from GM on 13 May 2024
Thank you for your great feedback, Samira!

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the free breakfast. The hotel is very clean. We had a toilet seat that was very loose, which was tricky sitting on it, room 233... The Staff is very nice.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your great feedback, Frances!We have addressed the toilet seat issue in the room you stayed in, Thank you for letting us know.

6/10 Okay

Angel o

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Pool or jacuzzi out of order
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your feedback, Angel.Our pool is now open for the season.

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2024
Response from GM on 13 May 2024
Thank you for your wonderful feedback, Eduardo!

6/10 Okay

Ho-Tai

Stayed 4 nights in Apr 2024
Response from GM on 13 May 2024
Thank you for your great feedback, Ho-Tai!

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving from AZ to CO and needed a place to break up the drive. Great price and convenient location. Good value.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your great feedback, Stacey!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Amy

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place at the edge of town with great hot breakfast!
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Geoff!

6/10 Okay

Robyn

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The internet worked for my phone but not my children’s devices, there was a huge clump of hair in the shower (clearly the bathroom hadn’t been cleaned), and the breakfast was a disappointment. Bedding and room was comfortable.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Thank you for your feedback

10/10 Excellent

Hans-Rudolf, Berkeley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place a bit outside the crowded city and affordable
Stayed 3 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Hans-Rudolf!

8/10 Good

Bruce, Georgetown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and decent a/c made for a good sleep.
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your good feedback, Bruce!

6/10 Okay

Rizwan

Business traveller
Liked: Staff & service
Brunch was lame.
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
We do not serve Brunch but thanks for your feedback anyway.

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
No pool or hot tub that works. Pool cloudy with debris .
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Thank you for your feedback. The pool is. Still closed for the season but we are working on getting it open again.

6/10 Okay

Himeko

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your feedback, Himeko

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good. Frequently ran out of fruit, muffins and yogurt at breakfast. Also, should offer a place to get filtered water all the time not just breakfast.
Stayed 5 nights in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your feedback, Jennifer!

6/10 Okay

shaon

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Thank you for your feedback!

10/10 Excellent

Breck

Liked: Cleanliness, staff & service, property conditions & facilities
Located a bit south in the city. Otherwise good basis for exploring Santa Fe if you are out most of the day.
Stayed 3 nights in Mar 2024
Response from GM on 24 Apr 2024
Thank you for your wonderful feedback, Breck!

8/10 Good

Morgan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to, nothing special but it’s clean and does the job for a pit stop on my road trip.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you for your feedback, Morgan.

6/10 Okay

Asif

Travelled with partner
The room was dirty, especially the bed. The room was small and some of light switches needed to be changed.
Stayed 3 nights in Apr 2024
Response from GM on 12 Apr 2024
Thank you for your feedback, Asif. I am so sorry you did not enjoy your stay with us. We appreciate the feedback and will address this immediately.

10/10 Excellent

Donna

Travelled with family and small children
Easy check in, staff was kind and helpful. Room was clean, a little outdated, but comfortable. Great breakfast and loved the fitness room!!
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for your wonderful feedback, Donna! I am so glad you enjoyed your stay and we look forward to you staying with us again soon. Safe Travels!

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great property, no complaints and very affordable!
Stayed 1 night in Apr 2024
Response from GM on 9 Apr 2024
Thank you for your wonderful feedback, Justin!