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"The most gorgeous hotel! Amazing views, rooms, food. There were so many spots where you could sit and take in the beauty of the Lake and Volcanoes. We will be back!!!"

"Our stay at Jenna's was amazing! The staff were so attentive and went beyond my expectations. Our room was beautiful and we had our own porch with the most amazing view of Lake Atitlán and 3 of the volcanoes"

"This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one was helpful or interested in resolving the issue. The explanation I received was that their office computer connected by LAN was working, so the problem must be Wi-Fi. They also blamed the internet provider. In other words, no one took responsibility. One staff member even told me that because this is an “eco-resort,” guests shouldn’t need internet. That response is dismissive. Many guests still need internet for work, communication, or basic travel planning. For one of the more expensive properties around Lake Atitlán, the lack of amenities and the failure to provide reliable internet is unacceptable. The view is fantastic, but the experience did not match the price. Management should address both the connectivity issue and how staff handle guest concerns."

"The view is incredible "

"Our previous accommodations did not work out and the staff at Porta were able to help us navigate to their location and seamlessly check in, allowing for a stress free night moving forward. The hotel is conveniently to the public boat drop off and walkable to amazing street vendors. The room was spacious and clean with an incredible view. "

"Ants all over bathroom cr"

"Super friendly staff, great food and great vibes! We only stayed for one night but they had plenty of activities on offer. The room was very clean however shower is an eco shower so the hot water did run out after a short time "

"Somethings were amazing, the staff, the clean rooms, the wonderful food, and beautiful grounds, and magical massages. Somethings were less than wonderful, but take the good with the bad. The hot water is more along the line of warmish water. My rooms door knob broke, but was fixed the next day. "

"Rooms were so beautiful, staff was very kind as well! Breakfast was amazing, eating in front of a perfect view!"