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Hotel Mercy

2.0 star property
Hotel with free breakfast, a quick walk to Lake Atitlán

Photo gallery for Hotel Mercy

Double Room
Exterior
Point of interest
Free parking nearby
Exterior

Popular amenities

  • Breakfast included
  • Free WiFi
The current price is AU$95
includes taxes & fees
3 Aug - 4 Aug

Room options

Check availability for these dates

Tonight

July 31 - Aug 1
Check availability for tonight July 31 - Aug 1

Tomorrow

Aug 1 - Aug 2
Check availability for tomorrow Aug 1 - Aug 2
Available filters for rooms
Showing 14 of 14 rooms

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Laptop workspace
Wardrobe
Located on the top floor
  • 21 sq m
  • Lake view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Laptop workspace
Wardrobe
Located on the top floor
  • 28 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Wardrobe
Laptop workspace
  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Double Room

Family Double Room

Family Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Laptop workspace
Wardrobe
Located on the top floor
  • 28 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Laptop workspace
Wardrobe
Located on the top floor
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

Highlights

Furnished balcony or patio
Separate bedroom
Down duvet
Private bathroom
Wardrobe
Laptop workspace
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
7ma calle 07017, San juan la laguna, solola, San Juan La Laguna, Solola, 07017

What's nearby

  • Calle del Café - 2 min walk - 0.2 km
  • La Calle de los Sombreros - 3 min walk - 0.3 km
  • Lake Atitlán - 3 min walk - 0.3 km
  • Calle de las Artes - 3 min walk - 0.3 km
  • Church of Saint Peter - 3 min drive - 1.4 km

Getting around

  • Quetzaltenango (AAZ-Los Altos) - 120 min drive

Restaurants

  • ‪Coffee San Juan - ‬7 min walk
  • ‪Circles - ‬12 min drive
  • ‪The Alegre Pub - ‬4 min drive
  • ‪Sublime - ‬4 min drive
  • ‪Moonfish Express - ‬12 min drive

About this property

Hotel Mercy

Hotel near Lake Atitlán
Located close to Calle de las Artes and Calle del Café, Hotel Mercy provides free continental breakfast. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free property
Room features
All guest rooms at Hotel Mercy include comforts, such as laptop-friendly workspaces, as well as
More amenities include:
  • Showers and soap
  • Furnished balconies or patios and wardrobes/cupboards

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • Limited-hour front desk

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Property is also known as

Hotel Mercy Hotel
Hotel Mercy San Juan La Laguna
Hotel Mercy Hotel San Juan La Laguna

Frequently asked questions

Is Hotel Mercy pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Mercy?

As of 31 July 2025, prices found for a 1-night stay for 2 adults at Hotel Mercy on 3 Aug 2025 start from AU$95.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Mercy?

There is free parking nearby.

What time is check-in at Hotel Mercy?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Mercy?

Checkout is at 11:00 AM.

Where is Hotel Mercy located?

Situated in the historical district, this hotel is within a 5-minute walk of Lake Atitlán and Calle del Café. Calle de las Artes and La Calle de los Sombreros are also within 10 minutes.

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Hotel Mercy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 24 reviews
Rating 8 - Good. 7 out of 24 reviews
Rating 6 - Okay. 2 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

freddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very helpful, rooms are clean and comfy
Stayed 3 nights in Apr 2025

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer Service
Stayed 1 night in Jul 2025

8/10 Good

Poonam Preet K

Liked: Cleanliness, amenities, property conditions & facilities
We were a little bit sceptical about this hotel because it is relatively new - but we loved our stay and would recommend it! The staff is very kind and helpful; the hotel has recently introduced free breakfast coffee, which is delicious and made to order. It is very well located to the centre of San Juan and it has a beautiful view of the lake and mountains. It’s clear that the staff are still working on improving the hotel but there is no active construction going on right now. The shower was not very hot, and did not drain very well, but otherwise, we really enjoyed our stay!
Stayed 2 nights in Jun 2025

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2025

10/10 Excellent

Haralambos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely family run hotel

This is a nice new hotel in San Juan, and very reasonably priced. The staff are all friendly and welcoming, and the area feels very safe and full of locals. It's a short walk into town or down to the pier. The rooms are large with nice high ceilings and you can sit out on wicker rocking chairs to enjoy the outside. No biting bugs due to altitude so you can relax! It would be nice to have a few hooks in the room to hang towels, coats etc.
Stayed 3 nights in Feb 2025

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend staying here. Room was unclean and the shower kept leaking and flooding the room. We were only given 1 bath towel to share between 2 people. Location is not the nicest and very loud at night, making it difficult to sleep.
Stayed 2 nights in May 2025

2/10 Terrible

Fizza

Disliked: Cleanliness, staff & service, property conditions & facilities
The wifi doesnt work, no one speaks englisb

8/10 Good

Crystian

Liked: Cleanliness, staff & service
No TV in the room
Stayed 1 night in Apr 2025

8/10 Good

Herberth

Stayed 2 nights in May 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar tranquilo
Stayed 1 night in Jun 2025

10/10 Excellent

CARLOS E

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

ANTONIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bello y está a unos minutos del centro. Sin duda volvería a hospedarme aquí
Stayed 2 nights in May 2025

8/10 Good

elisabeth

Liked: Cleanliness
Disliked: Amenities
Nous bien aimé notre séjour à l'hôtel Mercy. La chambre était très grande et propre. Le seul point négatif, est que l'hôtel est encore en construction. Donc, il n'y a pas de service offert c'est encore un chantier de construction à l'extérieur.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito Hotel, amable atención.
Stayed 1 night in Apr 2025

6/10 Okay

Mariluz

Liked: Amenities
Esta cerca a la Laguna.
Stayed 2 nights in Apr 2025

10/10 Excellent

Taty

Liked: Cleanliness, property conditions & facilities
Habitación sin aire acondicionado pero en relación calidad y precio está bien
Stayed 2 nights in Apr 2025

10/10 Excellent

Viktor

Stayed 4 nights in Apr 2025

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar agradable, muy lindo, excelente para descansar y relajarse.
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2025

10/10 Excellent

Erika B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción de hospedaje en San Juan

El hotel es sencillo, pero cómodo. Buena relación, calidad -precii
Stayed 1 night in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jorelli

Liked: Cleanliness
Stayed 1 night in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was lovely, but our door was hard to close. You had to really slam it for it to lock. It would have been nice to have coffee and breakfast available in the morning. I had to go out and try to find coffee in fhe morning. Most other places in the area offer free breakfast included in the price of the room. Otherwise it was nice.
Stayed 1 night in Mar 2025

10/10 Excellent

Caroline

Stayed 2 nights in Feb 2025