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Reviews of Motel 6 Irvine - Orange County Airport

2 out of 5
Motel 6 Irvine - Orange County Airport
1717 East Dyer Road, Santa Ana, CA

Reviews

6.6
Rating 10 - Excellent. 291 out of 1005 reviews" "
Rating 8 - Good. 204 out of 1005 reviews" "
Rating 6 - Okay. 184 out of 1005 reviews" "
Rating 4 - Poor. 131 out of 1005 reviews" "
Rating 2 - Terrible. 195 out of 1005 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carina

Liked: Amenities
Very clean
Stayed 1 night in May 2024

4/10 Poor

Kai

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Not a good experience
Stayed 1 night in May 2024

6/10 Okay

Kaily

Travelled with family and small children
Disliked: Amenities
I like that it near a gas statuon .
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 6 May 2024
Hi Kaily, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Warvam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Germaine

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
It was a really nice room.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Jose, Thank you for the 5-star rating!Natalie #Team6

4/10 Poor

Kaily

Travelled with family and small children
Disliked: Amenities
Dirty
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Kaily, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Kaily

Travelled with family and small children
Liked: Staff & service
Dirty
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Apr 2024
Hi Kaily, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect perfect location. Great rates, clean spot.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 22 Apr 2024
Hi Charles, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and accessible
Stayed 1 night in Apr 2024
Response from Nancy Y. on 16 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

jorge

Travelled with family
Disliked: Staff & service, amenities
I couldn't even check in. When i get to the motel the women in the front desk told me that my reservation was cancel because i didn't get on time. Now I'm waiting for my refund
Stayed 2 nights in Apr 2024
Response from Nancy Y. on 16 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 18 Apr 2024
Hi Michael, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so helpful, friendly and courteous!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Paul,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Paul

Stayed 3 nights in Mar 2024

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property looks okay from the outside. The room is generally okay for the price point. The shower water is definitely far too cold. Despite running the hot water side for half hour, it never gets warm. In the morning between 5am to 9pm is the coldest. I could hear water running through the pipes in the walls around me, so apparently, the hot water heater is taxed beyond its capacity. The hot water is effectively nonexistent. I never got a satisfactory shower here. Do not stay.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Eric,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s okay if you can handle cold showers all the time. The “hot” side never gets warmer than 80F at best. That’s far too cold! In sum: showers here are a miserable experience.
Stayed 7 nights in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Eric,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are homeless people around the area which makes it a little bid unsafe!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 10 Apr 2024
Hi Martin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Alfredo

Stayed 1 night in Mar 2024

6/10 Okay

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 2 Apr 2024
Hi Dan, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

2/10 Terrible

Chelsey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors were filthy, sheets and towels were clearly used, bathroom had blood squirted up the wall, smelled of cigarettes and weed.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Chelsey,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways reek of urine mattresses had springs poking in my back (both beds) and it is crazy loud can hear everything going on in rooms and hallways around you.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Andrew,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Dana

Business traveller
It was ok for the value
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Dana, We are glad you enjoyed your stay!Maz K.#Team6

6/10 Okay

Jeff

Travelled with family
Disliked: Cleanliness
Check in time is started as 3pm. When we tried to check in at 3:30 we were told the room wasn't ready and it would be about a half hour. We said it would be about 5 as we had come over between matches of a tournament t. At 5:30 when we checked in the bathroom in our room reeked so bad of urine we couldn't use it. We asked for another room or for this to be fixed. Said they would have housekeeping come. 45 minutes later we asked again and then 10 minutes later again as I needed to use three restroom. Couldn't use the one in there lobby because it was nailed shut. We had to request the actually call housekeeping because the person at the desk said she was just waiting for her to come back to the front.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Jeff, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests.Maz K.#Team6

2/10 Terrible

Ricardo, Corona

Stayed 1 night in Mar 2024
Response from Brand Experience Team on 28 Mar 2024
Hi Ricardo,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

dhavalsinh

Disliked: Staff & service, property conditions & facilities
it’s very dirty
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Angelica

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The price was okay, there was not a fridge or microwave, the floors were super dirty, I had to clean. The towels had stains, the bed sheets had stains. I had to wash the towels and all to make me feel comfortable. I will recommend if you are only going to sleep for one night like an in and out type of deal.
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Angelica, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always polite easy to talk to very accommodating just nice all the way around
Stayed 4 nights in Mar 2024

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities
Hallways and facility smells like cannabis. Not for me.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Gavin,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Luis,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Aldair

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Aldair, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Randi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Tomoko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front person was so rude.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Tomoko,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Kaycie

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
DID NOT FEEL SAFE OR COMFORTABLE!!
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi Kaycie,We’d like to apologize for falling short where safety is concerned. The safety of our guests is our highest priority, so rest assured we’re giving this the attention it deserves. Lilith#Team6

6/10 Okay

Julissa

Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
“You get what you pay for” We stayed in room 145 in this pet friendly motel on Sat. night with a large dog staying above us running & playing with its toys all day, night and early AM. I had enough called the front desk (FD) from 4:45AM to almost 5AM and no one picked up the phone. I went to the FD and no one was there until I had to speak loudly to get someone’s attention. I explained the situation to the lady and asked if she could have the security guard (SG) speak to the people upstairs regarding the dog, instead she asked the SG to come into our room (it’s 5 AM) and listen for themselves. Who does that? There are people asleep in our room and why would I be lying. I asked the FD lady if she could change our room and she said all rooms were booked. I have no idea if the SG even went to speak with the guest. Sun. night I ask if we can change rooms (now upstairs in room 248) and the lady at the FD was very accommodating as I told her about the situation the previous night. Approx.1230AM (Mon. morning) a few guests start arguing, fighting, slamming doors, dogs start barking and the fighting guests start shoving the beds across the floor to make loud scraping noises until about 2AM. I call the FD and have them send someone over to calm the situation but at this time I have had enough and figure the hotel personnel and SG don’t care about the safety and wellbeing of the guests as the noise continues. I recommend that guests w/ pets be assigned lower level rooms.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Brenda,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

8/10 Good

An

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, large clean rooms.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 29 Feb 2024
Hi Ernest,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Emily

Stayed 1 night in Feb 2024

6/10 Okay

Sokphea

Stayed 2 nights in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hey Sokphea, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

4/10 Poor

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Dawn,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness
A lot of transient in the parking lot.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 20 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Feb 2024
Hi Jaime,Thank you for the excellent rating!Lilith#Team6

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Carlos,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Verified traveller

Travelled with family
Stayed 9 nights in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Traveler, We are glad you enjoyed your stay!Maz K.#Team6

8/10 Good

destany

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Joseph

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nights sleep. I was able to have my dog with me and it’s just a few blocks from an in-n-out. 🍔
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 13 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Needs mini fridge and microwave in rooms.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 3 Feb 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
No mini fridge or microwave in room
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 3 Feb 2024
Hi John, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Sandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very nice, but my room had a spider on the bed. I’m very afraid of spiders so I was not happy.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 3 Feb 2024
Hi Sandra, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to food services close by
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 3 Feb 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6