Standard Room, 1 King Bed | Living room

Reviews of San Juan Airport Hotel

3 out of 5
San Juan Airport Hotel
LMM International Airport, Terminal D Airport Hotel (SJU), Carolina

Reviews

8.2

Very good

Rating 10 - Excellent. 1601 out of 3420 reviews" "
Rating 8 - Good. 985 out of 3420 reviews" "
Rating 6 - Okay. 412 out of 3420 reviews" "
Rating 4 - Poor. 216 out of 3420 reviews" "
Rating 2 - Terrible. 206 out of 3420 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, excellent service, and great breakfast. Didn't like the facilities, the price, and the lack of clear directions to hotel and parking.
Stayed 1 night in Apr 2024
Response from Michelle Jimenez on 2 May 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be nice, enjoyed our excellent service, and appreciated our breakfast offerings.We apologize for any inconvenience you experienced regarding the clarity of directions to the hotel and parking. Your comments are valuable to us, and we will take them into consideration to improve.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Ronald E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot for a layover or brief trip on business near the airport.
Stayed 1 night in Apr 2024
Response from AJ on 1 May 2024
Thank your experience. We are glad the hotel was able to make for a convenient stay. We hope to welcome you again in the future.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
lovely. screens on balcony door would be good and AC is a bit loud and runs intermittently. constant would be better.
Stayed 1 night in Apr 2024
Response from Michelle Jimenez on 1 May 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We'll definitely look into installing screens on the balcony door to enhance your experience. Additionally, we apologize for any inconvenience caused by the loud and intermittent AC. We'll work on addressing this issue to ensure a more consistent and comfortable environment for our guests in the future. We appreciate your input and hope to welcome you back soon for an even better stay!

10/10 Excellent

Vimarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and cleanliness
Stayed 1 night in Apr 2024
Response from Michelle Jimenez on 30 Apr 2024
Thank you for taking the time to leave us a review! We appreciate your feedback and are delighted to hear that you had a positive experience with us. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to welcome you back again at the San Juan Airport Hotel!

2/10 Terrible

FRED

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
costumer service is terrible
Stayed 2 nights in Apr 2024
Response from AJ on 29 Apr 2024
Thank you for sharing your experience. We apologize for the inconveniences faced in your stay and hope to welcome you again to be able to rewrite it.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient at the airport
Stayed 1 night in Apr 2024
Response from AJ on 29 Apr 2024
Thank you for sharing your experience. We are glad the hotel was convenient for your stay and hope to welcome you again in the future.

10/10 Excellent

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wake up and go straight to the terminal
Stayed 1 night in Apr 2024
Response from AJ on 29 Apr 2024
Thank you for sharing your experience. We are glad the hotel was able to make for a convenient stay. We hope to welcome you again in the future.

8/10 Good

Oliver, Katy

Liked: Cleanliness, staff & service
Funcional hotel for resting from long trips
Stayed 3 nights in Apr 2024
Response from AJ on 29 Apr 2024
Thank you for sharing your experience. We are glad the hotel was able to make a convenient stay. We hope to welcome you again in the future.

6/10 Okay

Dominique

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was okay for the convenience of being in the airport. However, it was in a part of the airport that seemed abandoned and kind of creepy.
Stayed 1 night in Jan 2024
Response from Mia Hernandez on 29 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Jennieffer

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great choice for us. We wanted somewhere close so we could return our rental car and not have to Uber to the airport. The staff was very nice. The restaurant on-site had great food. The complimentary breakfast was great as well. The only negative is the noise. Our room faced the road and it sounded like the window was open. I would think if the hotel is that close to the airport you’d put in better windows to keep the noise out as much as possible. I just put my headphones on and played sleep sounds. I slept through the night after that. We would stay here again because of the convenience.
Stayed 1 night in Apr 2024
Response from Mia Hernandez on 29 Apr 2024
Thank you for your feedback! We're glad to hear that our hotel's location and amenities met your needs, including our convenient proximity to the airport, friendly staff, delicious restaurant offerings, and complimentary breakfast. We apologize for any inconvenience caused by the noise from the road. We understand the importance of a good night's sleep and will certainly take your suggestion about improving soundproofing into consideration for future enhancements. We appreciate your understanding and hope to have the opportunity to welcome you back for another convenient stay in the future!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was taking a flight first in the morning. This hotel exceeded my expectations. It deserves the 5 stars. Staff was nice, room was clean, and location was convenient. The one thing that I do have a question about is if we choose that place as a place to stay during vacation, how is the parking situation being that the parking at the airport can be a little expensive. Other than that, will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Mia Hernandez on 29 Apr 2024
Thank you for the 5-star review! We're delighted that our hotel exceeded your expectations with our friendly staff, clean rooms, and convenient location. Regarding parking for vacation stays, we offer various options to suit your needs. Feel free to reach out to us for more details. We can't wait to welcome you back on your next trip!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 29 Apr 2024
Thank you for sharing your experience. We are glad the hotel was able to fulfill your needs and hope to welcome you again.

4/10 Poor

MICHELLE

Travelled with partner
Liked: Cleanliness, staff & service
Overpriced for the shoebox sized room and extremely noisy, between loud guests in the hallway to constant sirens all night outside
Stayed 1 night in Apr 2024
Response from liss on 28 Apr 2024
We apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable environment for all our guests and will address your concerns promptly. Thank you for bringing this to our attention.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly,safe and clean.Plus the staff is professional and courteous.
Stayed 1 night in Apr 2024
Response from Angel S. on 27 Apr 2024
We're thrilled you enjoyed your stay with us! Thank you for your kind words about our staff and facilities.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Musty
Stayed 1 night in Apr 2024
Response from Angel S. on 27 Apr 2024
Thank you for your feedback. We apologize for any inconvenient you experienced and will address this issue promptly.

4/10 Poor

Gloria, Stella

Travelled with family, Travelled with group
ll it says curb side service. Not so much ! No hot water for showers, and the web site states on site parking. But fail to say you have to pay over $27.00 a day if you don’t move your car . More if you come and go . Very deceiving.
Stayed 1 night in Apr 2024
Response from Angel S. on 26 Apr 2024
Thanks for sharing your feedback. We apologize for the inconvenience you experienced with our curb side service and parking policies. We'll address these issues to ensure a better experience for our guests in the future.

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel S. on 27 Apr 2024
Thank you for your feedback!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a long stopover at the airport. The aircondition could not be regulated - the control panel did not work. It was very cold in the room and I had to sleep in my clothes, including a down jacket
Stayed 1 night in Apr 2024
Response from Mia Hernandez on 26 Apr 2024
Thank you for choosing our hotel for your stopover. We're sorry to hear about the issue with the air conditioning control panel. Rest assured, we're addressing it promptly to ensure a better experience for our guests. We appreciate your feedback and hope to welcome you back for a more comfortable stay in the future.

8/10 Good

Marina

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024
Response from Angel S. on 26 Apr 2024
Thank you for your feedback!

4/10 Poor

Harlan, San Marino

Disliked: Staff & service, property conditions & facilities
Other than the woman who runs the breakfast, the staff is miserable, building is dark, TV didn’t work, no restaurant. Only good thing is the gym.
Stayed 1 night in Apr 2024
Response from edwin on 25 Apr 2024
Thank you for your feedback. We're sorry to hear about your experience. We're addressing these issues promptly to improve. We appreciate your insights.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
I understand that is a old building, but when I arrived yesterday there was no hot water, I know some people like cold water but that's just not me. When we were leaving in the morning then they had hot water, but it was too late and we had a flight to take.
Stayed 1 night in Apr 2024
Response from Mia Hernandez on 26 Apr 2024
We apologize for the inconvenience with the hot water during your stay. We understand the importance of a comfortable shower, and we're sorry this was not provided upon your arrival. We'll look into this matter to ensure it's resolved promptly. Thank you for bringing it to our attention.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, convenient. Dinner was very good.
Stayed 1 night in Apr 2024
Response from Mia Hernandez on 25 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of the location, the renovations, easy access to transportation, and friendly attitude of some staff. Not like: my coffee maker didn’t work. :)
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and that our hotel was up to par with your needs. We hope to welcome you again in the future.

10/10 Excellent

Kaleann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short walk to check in. Love it
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location! Would highly recommend
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

Chirag

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad you enjoy your stay and hope to welcome you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
We are glad you enjoyed your stay and hope to welcome you again in the future.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was literally at the airport for convenience, after a long flight great place to rest up for the week also great food at the restaurant there . Staff is super friendly
Stayed 1 night in Apr 2024
Response from Alejandra, Front Desk Agent. on 21 Apr 2024
Thank you for your feedback, we are glad you had a nice stay with us. We hope to welcome you back soon!

10/10 Excellent

Providencia

Liked: Cleanliness, staff & service, amenities
El personal muy amables.
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Gracias por compartir su experiencia. Nos alegra que nuestro personal le proveo un ambiente amable y esperamos darle la bienvenida en un futuro.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Angel S. on 21 Apr 2024
Thank you for your feedback!

8/10 Good

Miguelangel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for an early flight. Good food and bar.
Stayed 1 night in Feb 2024
Response from Angel S. on 20 Apr 2024
Thank you for your feedback!

10/10 Excellent

Natalie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super understanding and accommodating for unexpected complications.
Stayed 2 nights in Apr 2024
Response from Angel S. on 20 Apr 2024
We're delighted to hear that our staff could assist you during unexpected situations. Thank you for your feedback!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great if you have a very early flight
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your experience. We are glad we were able to make your stay more convenient. We hope to welcome you again.

8/10 Good

Riselle

Business traveller
Liked: Cleanliness, staff & service
My stay at the San Juan Airport hotel was just what I needed. Room was clean and comfy. Perfect for one night. Outside of the hotel was not welcoming, especially for a female traveling alone. But staff was great and the restaurant was good.
Stayed 1 night in Apr 2024
Response from Angel S. on 20 Apr 2024
We're glad to hear your stay met your needs. Thank you for your feedback about the surrounding area, and we're pleased our staff and restaurant made a positive impression. We hope to welcome you back soon!

8/10 Good

Christopher

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is attached to SJU and includes breakfast and their restaurant is surprisingly good. For the hotel overnight and you are fine. Longer stays I would find another property for the same price closer to something.
Stayed 1 night in Apr 2024
Response from Angel Sanjurjo on 18 Apr 2024
Thanks for sharing your thoughts! We're glad you enjoyed the breakfast and our restaurant. We appreciate your feedback and hope to serve you again soon!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here about three times because it’s a solid option if you have an early flight out of SJU. Reasonably priced and there is a restaurant with a decent menu. You can walk to your flight in minutes.
Stayed 1 night in Apr 2024
Response from Angel Sanjurjo on 18 Apr 2024
Thanks for your review! We're happy to be your go-to choice for early flights out of SJU. We appreciate your repeat visits and hope to see you again soon!

8/10 Good

Laurie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The server at the restaurant was superb, giving us suggestions and information about the Puerto Rican culture.
Stayed 1 night in Apr 2024
Response from Angel Sanjurjo on 18 Apr 2024
Thank you for your feedback. We're glad you enjoyed the breakfast and amenities. We apologize for the water issue and will address it promptly.

10/10 Excellent

Richard

Liked: Property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from AJ on 17 Apr 2024
Thank you for sharing your experience. We are glad we provided a convenient stay and hope to welcome you again in the future.

8/10 Good

Juan

Liked: Cleanliness, staff & service
The property was really convinient and easy access to everything around the city. The breakfast was really good offering, laundry and business center exceeded my expectations. The property itself was good and no noise complaint. However, we had two instances in which the water was coming off brown and that is obviously very unpleasant.
Stayed 4 nights in Apr 2024
Response from Angel Sanjurjo on 18 Apr 2024
Thank you for your feedback. We're glad you enjoyed the breakfast and amenities. We apologize for the water issue and will address it promptly.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness
Bare bones hotel but clean and comfortable. It served its purpose after a late night flight. Wish the free breakfast was open later than 9 as we missed it. Otherwise it was a good stay.
Stayed 1 night in Apr 2024
Response from AJ on 22 Apr 2024
Thank you for sharing your stay. We are glad the hotel was able to fulfill your needs and hope you can enjoy our breakfast on another stay.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall
Stayed 1 night in Apr 2024
Response from AJ on 17 Apr 2024
Thank you for sharing your experience. We are glad we were able to provide a great stay and hope to welcome you again in the future.

6/10 Okay

Klaas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok convenient stayed 4 th floor 15 min in morning to get hot water in shower
Stayed 1 night in Apr 2024
Response from AJ on 17 Apr 2024
Thank you for sharing your experience. We are glad we provided a convenient stay for you and hope to welcome you in the future.

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient place to stay for a night to be close to the airport. The room was a bit cold, but manageable.
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We are glad we were able to make your trip more convenient and apologize for the temperature of the room. We hope to welcome you again in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient for a very early morning flight.
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and that we made your stay more convenient. We hope to welcome you again in the future.

8/10 Good

Natasha

Travelled with partner
Liked: Amenities
Good Service
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We are glad you enjoyed your stay and hope to welcome you again in the future.

8/10 Good

Ted

Liked: Cleanliness, staff & service
Functional.
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We are glad our hotel was able to fulfill your needs and hope to welcome you again in the future.

10/10 Excellent

Mary, Reading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we could walk from the airport to the hotel, quick check in, room was clean.
Stayed 1 night in Mar 2024
Response from liss on 14 Apr 2024
Thank you for your review! We're glad our location was convenient for your needs.

4/10 Poor

Israel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We apologize for any inconveniences had during your stay. Regardless, we hope to welcome you again in the future to rewrite this experience.

10/10 Excellent

Jorge

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alejandra was great help in the frontdesk.
Stayed 1 night in Apr 2024
Response from AJ on 15 Apr 2024
Thank you for sharing your experience. We are glad our staff was able to provide a good service in your stay and hope to welcome you again in the future.