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Reviews of Hotel Vesuvio

3.5 out of 5
Hotel Vesuvio
Avenue 11, Street 13-15, Barrio Otoya, San José, San Jose

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 71 reviews" "
Rating 8 - Good. 34 out of 71 reviews" "
Rating 6 - Okay. 15 out of 71 reviews" "
Rating 4 - Poor. 8 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
Great place to stay in San José. Gallo pinto, fruir, and coffee for breakfast.
Stayed 2 nights in Jun 2019
Response from Douglas on 10 June 2019
Dear Thank you very much for your great comment about our staff and for sharing your experience with Expedia's readers. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service and try to improve it, so for this, we appreciated very much your comment. We hope to see you again. Best Regards, Juan Carlos Lopez General Manager Hotel Vesuvio

8/10 Good

Verified traveller

Afordable and quiet option.
Quite area of San Jose. Everything within walking distance from Hotel. Friendly and helpful staff.
Stayed 2 nights in May 2019
Response from Douglas on 10 June 2019
Dear Thank you very much for sharing your experience with Expedia's readers. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service and try to improve it, so for this, we appreciated very much your comment. We agree with you about Hotel Vesuvio being the perfect location, very near to the zoo, shopping, museums, banks, restaurants, since we are located in a safe and quiet residential area just 5 minutes walk to the center. I hope you would stay with us next time you come to San Jose. We see you soon! Best Regards, Juan Carlos Lopez General Manager Hotel Vesuvio

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Quiet-- plenty of hot water= dislike-- could not get over easy eggs on regular basis--fried not over easy. no AC-- ceiling fan only- good location walk-able-- 1900 C for 3 strips of bacon
Stayed 7 nights in Apr 2019
Response from Douglas on 10 June 2019
Dear Sir, Thank you for choosing Hotel Vesuvio for your hotel accommodation. We really appreciate you bringing these issues to our attention so that we can fix these items to maximize our guest’s happiness. The guest satisfaction is our highest priority in Hotel Vesuvio. We understand that you were not satisfied, and for that we apologize, but you can be sure we are trying to improve. We appreciate customers who let us know when things are not right so that we can improve. We are agree with our great and secure location, just 5 minutes’ walk from downtown San Jose and near to banks, shops, restaurants, night life and museums. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future. Best Regards, Juan Carlos Lopez General Manager Hotel Vesuvio

4/10 Poor

AG

Disliked: Cleanliness, amenities, property conditions & facilities
Smell in the room was like dusty and old. Main gate closed at night so not easy to go out and going in. Breakfast is terrible, no fresh fruit. Internet connection was good, the room furniture was old but space ok The price was according to the hotel
Stayed 1 night in Apr 2019
Response from Douglas on 10 June 2019
Dear AG Thank you for choosing Hotel Vesuvio for your hotel accommodation. We really appreciate you bringing these issues to our attention so that we can fix these items to maximize our guest’s happiness. The guest satisfaction is our highest priority in Hotel Vesuvio. We understand that you were not satisfied, and for that we apologize, but you can be sure we are trying to improve. We appreciate customers who let us know when things are not right so that we can improve. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future. Best Regards, Juan Carlos Lopez General Manager Hotel Vesuvio

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Juan Carlos on 9 Jan 2019
Dear Eileen: Thank you very for you reservation. Regars

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
This place was awesome. We stayed in the end room, it had a patio that overlooked the kitchen. Loved the atmosphere and location. Breakfast was a nice bonus. Beds were a bit on the firm side and the building is older, but adequate. Loved it!
Stayed 2 nights in Oct 2018
Response from Hotel Vesuvio on 14 Oct 2018
Dear Mr. Ariel: Thanks for your review and thanks for sharing your good experience with Expedia ´s readers. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service. We agreed with you about Hotel Vesuvio being the perfect location, 5 minutes’ walk from downtown San Jose, near to banks, shops, restaurants, night life and museums. Hope you stay with us if you ever come to Costa Rica again. I hope you and your family would stay with us next time you come to Costa Rica. Hope to see you soon! Best Regards, Laura Jimenez General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for a night!
It’s was good.....the breakfast was amazing....
Stayed 1 night in Sep 2018
Response from Hotel Vesuvio on 8 Oct 2018
Dear Sir, Thank you for sharing your good experience in our Hotel. We are glad to know that you were very satisfied with out breakfast. The guest satisfaction is our hightest priority in Hotel Vesuvio. Thank you for taking your time to let us know about your experience with hotel vesuvio and We hope you would stay with us next time you come to Costa Rica. Regards, Laura Jimenez General Manager / Hotel Vesuvio

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff they were helpful when ever i needed something ,food was good..
Stayed 2 nights in Apr 2018
Response from Hotel Vesuvio on 17 Apr 2018
Dear Guest: First of all I want to thank you for choosing Hotel Vesuvio for your hotel accommodation. Thanks for your review and for sharing your good experience at Hotel Vesuvio with expedia readers. I am glad to hear that the hotel staff was helpful during your stay with us. The guest satisfaction is our highest priority, we are constantly evaluating our staff to provide the best possible service. I hope you would stay with us next time you come to Costa Rica. Hope to see you soon! P.S. Next time you visit San Jose, Costa Rica book directly at www.hotelvesuvio.com for our best rates. Regards, Laura Jimenez General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T TAKE THIS HOTEL! TOO UGLY TO TAKE PIC'S
Response from Hotel Vesuvio on 3 Apr 2018
Dear Guest: Thank you for choosing Hotel Vesuvio for your hotel accommodation in San José. We really appreciate you bringing these issues to our attention so that we can fix these items to maximize our guest’s happiness. The guest satisfaction is our highest priority in Hotel Vesuvio. We understand that you were not satisfied, and for that we apologize, but you can be sure we are trying to improve. We appreciate customers who let us know when things are not right so that we can improve. We do agree that our location is great and secure , just 5 minutes walk from downtown San Jose and near to banks, shops, restaurants, night life and museums. I hope you stay with us next time you come to Costa Rica. Hope to see you soon in the very near future. P.S. Next time you visit San Jose, Costa Rica book directly at www.hotelvesuvio.com for our best rates. Best regards, Laura Jimenez General Manager

8/10 Good

Damon

Liked: Cleanliness, staff & service, room comfort
Nice Place. I would recommend.
First of all. Hotel staff is really nice. Front desk staff and the restaurant folks are great. Juan Carlos has been there a long time and very nice to talk to. He will call you to wake you up to remember breakfast. Breakfast is a nice typical Costa Rican breakfast. Juice / Coffee / Tea along with Rice and eggs. Does the trick. Room's are basic, but kept clean as you can for an older hotel. It is a smaller place and rooms are on two floors down two long hallways. So if you are sensitive to noise, make sure you have ear plugs. Pricing is very fair. I was traveling alone, but when I was there, most of the the other guests were traveling together from Europe. Great value for money. If you are not super sensitive to thin walls, all good. I would return.
Stayed 4 nights in Feb 2018
Response from Hotel Vesuvio on 3 Apr 2018
Dear Damon: Thanks for your review and thanks for sharing your good experience during your stay at Hotel Vesuvio. The front desk staff and Juan Carlos, our chef, remembered you very well. I am glad to know that the hotel staff did help you with all your requirements. Glad to hear that you liked our free breakfast and that you will recommend us. For this we are very great full. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service. Thanks for taking your time to let us know about your experience with Hotel Vesuvio. I hope you stay with us next time you come to Costa Rica. Hope to see you soon! P.S. Next time you visit San Jose, Costa Rica book directly at www.hotelvesuvio.com for our best rates. Best Regards, Laura Jimenez General Manager

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
nice
Response from Hotel Vesuvio on 3 Apr 2018
Dear: Thomas First of all I want to thank you for choosing Hotel Vesuvio for your hotel accommodation. It is good to know that you had a great time at the Hotel and that you liked our service. The guest satisfaction is our highest priority, we are constantly evaluating our staff to provide the best possible service. I hope you would stay with us next time you come to Costa Rica. We hope to see you soon! P.S. Next time you visit San Jose, Costa Rica book directly at www.hotelvesuvio.com for our best rates. Best Regards, Laura Jimenez General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Accommodating friendly staff in a safe environment . Juan Carlos prepared fine meals both for Breakfast and specifically dinner
Stayed 8 nights in Dec 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service
Affordable Basic Hotel
Basic hotel room , good for a economical stay in San Jose
Stayed 5 nights in Nov 2017

8/10 Good

Eddie

Liked: Cleanliness, staff & service
Good little hotel
The staff is great. The restaurant is very good, chef is wonderful.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
cheap and comforts.
We chose this hotel because we needed a cheap hotel for 1 night before we drove to our vacation house. Our expectations were low due to the price( $70 for a family of 5). I was pleasantly surprised with the room and the friendly staff. The breakfast was decent and also included cooked to order eggs. This is not a Marriott but it is a decent hotel for the price if your stick in San Jose for the night.
Stayed 1 night in Jun 2017
Response from General Manager on 13 July 2017
Thank you very much for your comment about our staff and for sharing your experience with the Expedia readers. The guest satisfaction is our highest priority in Hotel Vesuvio, we are constantly evaluating our staff to provide the best possible service and try to improve it, so for this, we appreciated very much your comment. We agree with you about Hotel Vesuvio being the perfect location, very near to the zoo, shopping, museums, banks, restaurants, since we are located in a safe and quiet residential area just 5 minutes walk to the center. I hope you would stay with us next time you come to San Jose. We hope to see you in your next visit to Costa Rica. Kind Regards, Laura Jimenez General Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty good! The $40 deposit for the TV remote was strange and unsettling. If I was going to steal a TV remote, why not just steal the flatscreen TV that went with it and wasn't even bolted down to anything?
Stayed 1 night in May 2017

8/10 Good

suec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe hotel near Central San Jose
Reception was amazing- thoughtful and helpful. It was welcoming and safe. Hotel was about a 20 minute walk to anything and everything of interest in San Jose. And we felt safe doing it (single mom with 3 kids aged 9, 7 and 5). Lots of food choices nearby. Hotel also has restaurant, but it was pricey and limited in its Costa Rican food. Definitely recommend!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and Spacious
Very helpful and pleasant staff. Very safe hotel. Rooms are quite spacious for location.

8/10 Good

Bianca

Liked: Property conditions & facilities
Affordable shuttle service from the airport. Cheaper than a cab I think. Wifi connection was good. Could hear trains early in the morning but overall not too bad

6/10 Okay

Brian

Convienent, Inexpensive Stay
Located in the downtown area, value 2.5 star hotel, good for an inexpensive stay for people in transit through the country

6/10 Okay

Marco

Nice, clean, convenient
Easy access to San Jose downtown, and places east of San Jose.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

william, Nyon, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, Jan José is not very exciting !

6/10 Okay

Brian, Denver

Liked: Cleanliness, staff & service
Low cost Central Hotel
The beds are a little stiff but acceptable, good location if you need to park a car.... which can be a problem in San Jose. This is a relatively inexpensive hotel that is in a part of town where you probably don't want to spend a lot of time. Basic breakfast, safe environment.

8/10 Good

JAC

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for business in San José
Second time I have stayed. Nice staff, convenient parking, complementary hearty Tico style breakfast. Great value for price.

6/10 Okay

Jeffrey, Mayer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Vesuvio
The staff was very accomodating but the hotel is cheap for a reason. Paper thin walls and ants everywhere

8/10 Good

Eric, San Salvador, El Salvador.

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel on a quiet zone.
Overall experience was good. I had 2 minor issues: 1. No ice for a late night drink 2. 1st morning i was charged $18 (for 3 people) for a breakfast that it was supposed to be included. 2nd morning i got a "ticket for a breakfast" and everything was better. Food was OK, no fancy meal, but still good. I would recommend this hotel. I would stay again on it. Nice and friendly personnel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location and service for low price
Convenient parking. Good location close to center city and parks. Substantial breakfast. Clean simple rooms with basic comfort. Great staff.

8/10 Good

george, baltimore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight visit. Staff was friendly and quite helpful to us. Location is across the street from the El Mundo Café, an attractive restaurant

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
No AC! All lights off in hallways all the time.
No AC, that was unexpected. we are a tall family, and the low ceiling going upstairs was strange at least plus the Lights in the hall were always off. Breakfast is beans and rice and egg if you ask for, being cooked for you, not a buffet style. We had a 9 years old child with us, restaurant if you can call it, charged us $5 for a child breakfast daily, while the room is supposed to include breackfast free with stay. Hotel room was not cleaned for 2 days, even though hotel was almost empty. We expected a little more comfort.

8/10 Good

Nito, London

Liked: Cleanliness, staff & service, room comfort
Great location with fantastic WiFi
The Vesuvio Hotel has a great location, at a walking distance of San Jose's major touristic attractions, it is also near convenience and drugstores. Besides that, the staff is super nice and helpful. Nice typical breakfast included and I have to remark that there is WiFi at no additional cost in every corner of this cozy hotel.

6/10 Okay

Adrian O.

Liked: Cleanliness, staff & service, room comfort
First hotel, first time in Costa Rica
Good first experience with hotels in Costa Rica. It's a great place to stay for the money that you pay. Clean room, friendly staff, what more can you ask for?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in downtown
Its a very nice hotel with very friendly staff. Would recommend to anyone who wants to stay in the nearby of downtown. Wifi worked really well and they have many tour options to volcanoes, beaches and national parks. They have a really friendly and good chef in the restaurant.

8/10 Good

Totol

Liked: Staff & service
Good old hotel
A good old hotel, near town quiet area, staff was ok

6/10 Okay

Jane, Costa Rica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We phoned for a shuttle pick up from the airport and was told to just get a Taxi. Cost $30.00. One of the reasons we chose this Hotel was free airport pick up. We were supposed to have a balcony which we didn't that's ok because the room was so small we never spent much time their coffee was supposed to be included but they kept running out But all in all we were off to a better place so it didn't mater.

2/10 Terrible

David, Vance

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
The photos of this place looked great. But, it's in an awful location. The wifi didn't work and that was very important to me because I need wifi to cut down on my "roaming rate" with my cell phone. The only good thing about this place is you get a free breakfast next door at a little restaurant. The breakfast was delicious and it was a traditional Costa Rican breakfast. But, stay somewhere else and just go there for breakfast.

8/10 Good

JerkChicken, Vancouver, Canada

Liked: Cleanliness, staff & service, room comfort
Clean and safe for a low rate
My wife and I stayed for one night in February, and the Hotel met our needs. Low rate, safe area close to attractions, free internet & breakfast and CLEAN. If you're expecting something fancy, you'll be disappointed. But if you're expecting a simple, clean, safe place to lay your head at night that gives you free wifi and a free hot breakfast for a low rate, and has a friendly, helpful staff...Hotel Vesuvio will definitely meet your needs.

4/10 Poor

Okanagan Sun, Summerland, BC

Disliked: Cleanliness, property conditions & facilities, room comfort
Unexpected gouging
Most about this hotel is suitable but not outstanding. It's breakfast was pretty generous (eggs, beans and rice, fruit, toast) but you always had to request supplies to be replenished. They neighbourhood is fine, all was just suitable. Where they were a bit of a shock for us was when they offered or were asked for services like arranging taxis. They arranged to charge more to us clients than we could get by just hailing our own taxi. When at a hotel, you hope you have cultivated a relationship that will help you with an inside track, not be taken advantage of. Other than that, things like the essential lack of warm water were just par for the course.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and the people were very friendly...food fantastic!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great simple hotel priced right
it is a simple room within walking distance of central market area,

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness
Not a volcanic presentation
Dirty carpeting. Inadequate lighting for shaving. Location is secure. Staff was very helpful. Older noisy structure. Tiny television. Two English speaking stations. Breakfast was no frills!
Response from Pooja on 15 May 2013
Dear Stephen, Thank you for your honest review! We do apologize that our room was unable to meet all of your expectations above and beyond. we are thankful for your feedback regarding the lighting and and television We hope to see you again in the future!

6/10 Okay

nahtan

Liked: Staff & service
for the price of room, it was a good deal
Would have been nice if there was a small refrig in room. The beds were not the best comfortable to sleep in.

8/10 Good

Cecilio

Liked: Cleanliness

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location, but not recommended.
Great location (10 minutes walk into the centre), very friendly and helpful staff but rooms are very disappointing and outdated - extremely thin walls (I was woken up constantly by people coming and going - even with earplugs in) and the room smelt a bit damp.

10/10 Excellent

Evgeny Freyr, Moskow, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vesuvio is very good !
It's clean, very good hotel, with frendly personal, with good prices, breakfast is good too, a lot of fresh fruits, juice, perfect coffee, and normal prices. Personal speak Espanol (of course) and English, you can ask for a taxi (for $2 and 5 minutes you can reach center of San Jose), for a map of city, for a schedule of buses, and other other other. I want to stay here one more time! =)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. No air conditioning and super loud

4/10 Poor

sham, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities
Best hotel in down town area, cant wait to go back.
Hotel is walking distance to downtown area, staff very helpful, specially Mauricio was extremely helpful in taking care of my vacation needs . Rooms are ok for the price. location is excellent I definitely recommend this hotel to all my friends. Thanks Mauricio you are very helpful to your Hotel guest please keep up the good work.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Cheap Hotel
We only stayed here overnight twice because we flew into San Jose late and left early next morning and vice versa when we left. We basically needed a place to sleep and that's what we got. It was pretty small, and not very luxurious, but that's not what we needed. The staff was very nice though.

8/10 Good

Nincy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

CLAUDINE

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel bon rapport qualité/prix et bien situe
Arrivee tardive et très bon accueil. Hôtel bien situé avec parking fermé. Le centre ville est accessible à pied sans problème. Le confort de la chambre est moyen mais bon rapport qualité prix. Le petit dejeuner est correct avec à la demande œufs, riz, haricots rouges....fruits disponibles (banane, pastèque) pain, beurre, confiture et bien sûr café.
Stayed 3 nights in Mar 2018
Response from Hotel Vesuvio on 5 Apr 2018
Chère CLAUDINE, Tout d'abord, je tiens à vous remercier d'avoir choisi l'Hôtel Vesuvio et de partager votre bonne expérience avec nous. Je suis heureux de savoir que l'hôtel était complètement à votre goût, ainsi que notre restaurant et notre parking. Nous sommes d'accord avec vous que l'Hôtel Vesuvio est l'endroit parfait, à seulement 5 minutes à pied du centre-ville de San Jose, près des banques, des magasins, des restaurants, de la vie nocturne et des musées. La satisfaction des clients est notre priorité, car nous évaluons constamment notre personnel pour fournir le meilleur service possible. J'espère que vous restez avec nous la prochaine fois que vous venez au Costa Rica et profitez de nos services gratuits. Nous espérons vous voir bientôt! PS La prochaine fois que vous visitez San Jose, Costa Rica, réservez directement à www.hotelvesuvio.com pour obtenir nos meilleurs tarifs. Avec nos meilleures salutations, Laura Jimenez Lara Directeur Général