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Reviews of Hotel EPIK

2.5 out of 5
Hotel EPIK
706 Polk Street, San Francisco, CA

Reviews

6.4
Rating 10 - Excellent. 22 out of 84 reviews" "
Rating 8 - Good. 19 out of 84 reviews" "
Rating 6 - Okay. 11 out of 84 reviews" "
Rating 4 - Poor. 13 out of 84 reviews" "
Rating 2 - Terrible. 19 out of 84 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sunil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no parking and very unsafe surrounding the hotel.
Stayed 1 night in Apr 2024

4/10 Poor

John

Liked: Cleanliness, staff & service
Noisy neighborhood: Car radios blaring at random times during the day and night. Emergency sirens blared several times per day including the overnight hours. Was unable to sleep with all the outside noise. Decent hotel in a really bad neighborhood. Good property if you don't mind the noise.
Stayed 6 nights in Apr 2024

4/10 Poor

Veronica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk were very uninviting. And we’re on their phones the entire time they were up there. When I asked politely if o could get extra blankets. I was told they don’t have those at this time. But, I felt like the guy just didn’t want to get them and hates his job. Not a very welcoming stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Charles

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Vianey

Travelled with partner
Staff was friendly. Room was clean and quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Poleng

Liked: Cleanliness, staff & service, property conditions & facilities
Newly opened hotel. Basics. No F&B within. Most importantly do not go out at night...Alone. Danger lurks...Drug addicts squatting on sidewalks, around the corners. Feces in alleyways next to Kentucky Fried Chicken. Horrendously unsafe location. The Tenderloin worse streets in San Francisco.
Stayed 1 night in Jan 2024

6/10 Okay

Louis

Disliked: Staff & service, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
I arrive to find out the hotel is closed for reservations. One of the contract workers needed to direct me to a different hotle 6 blocks away . The new hotel was nice and i was not the only guest surprised
Stayed 2 nights in Jan 2024

2/10 Terrible

Devin

Disliked: Cleanliness
Stayed 1 night in May 2022

2/10 Terrible

kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Yoshika

Stayed 1 night in Sep 2022

8/10 Good

Grace

Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Ulysses

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room itself was very clean and nice. Comfortable bed, shower. Only down side was the alley way in the back of our room, which is not the hotels fault. Loud, crowded middle of the night. But still nice stay for the price.
Stayed 1 night in Sep 2022

2/10 Terrible

Russell

Disliked: Cleanliness, property conditions & facilities, room comfort
Think twice about Hotel Epik if you want comfort
The room was literally like living in a box , as soon as I open the door the door does not fully open and hits the end of the bed literally as soon as you open it and my lady gets bit by a bug in the bed 30 minutes into us just checking in the room and we instantly wanted a refund which I did receive , the internet pictures of hotel epic looked nice but were very deceiving as far how big the room actually was
Stayed 2 nights in Sep 2022

10/10 Excellent

Semaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
BEWARE: DO NOT BOOK THIS PLACE
I never leave reviews as bad as this but if I could give negative stars here I would. The receptionist had no clue what they were doing and it took 50 minutes to find the reservation. Once I got to my room it was the size of a thimble. DO NOT BOOK THIS PLACE. You are better off sleeping in the street outside.
Stayed 1 night in Aug 2022

2/10 Terrible

Jana

Disliked: Property conditions & facilities
Drug addicts completey taken over this street. Couldnt find a safe place park. Vehicle got puked on trying to find parking before we said F this and found a new hotel for the night. San Francisco ...youve gone downhill
Stayed 1 night in Aug 2022

6/10 Okay

Verónica

Stayed 1 night in Aug 2022

2/10 Terrible

Casey

Stayed 1 night in Aug 2022

10/10 Excellent

Damon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the ease of checking in the friendly staff and house keeping. So refreshing for San Francisco! I love this city but it's not exactly known for customer service. Very clean and quiet. If u have a guest just tell them your room#, no inquisition from front desk and you can just wait for their knock, also refreshing for this city.
Comfy bed
Stayed 1 night in Aug 2022

6/10 Okay

Sabrina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The woman at the desk was such a jerk. It’s not like I’m supposed to assume there’s more to pay than my stay
Stayed 1 night in Aug 2022

10/10 Excellent

Mariela

Stayed 1 night in Jul 2022

2/10 Terrible

Cheyanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
There were bed bugs
Stayed 2 nights in Jul 2022

4/10 Poor

Kelly

Liked: Cleanliness, property conditions & facilities
The room was small with no ability upgrade. I use a walker for mobility. The room had no access to move around in my walker. The bathroom i was not able to get through to the shower. The room had housekeeping daily but the sheets were never changed and one day no housekeeping was done. A purely awful experience.
Stayed 3 nights in Jul 2022

4/10 Poor

Robert

Stayed 1 night in Jul 2022

8/10 Good

Harvey, Belize City

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is really friendly and accommodating. The owner however, went inside my room without my permission while I was out, to retrieve a chair that I took from the lobby area (with the permission of a staff). Regardless of whether I should or should not take the chair, they should not have go inside my room while there's a DND tag on the door. They could have called my cell phone first to ask for permission. They could also have checked with all their reception staff (which there are 4 in total so no problem with checking) before acting like the hotel's on fire, for a chair that they know inside a room and not really missing.The owner acted like the "owner" of the business and talked to me in a "I'm the owner" way, instead of realizing that I'm a guest, and I should be treated like a guest regardless of his status "the business owner". To sum it up, I might not come back just because I spite the owner and don't want to give my business to him. Shout out to Darcial for a very good customer service.
Stayed 8 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern, could have better sound proofing
Hotel EPIK is a clean modern hotel in a not-so-great neighborhood. Yes, there are homeless and druggies hanging out nearby but they typically don’t bother tourists. The rooms are clean and comfortable and the Nespresso machine is a nice touch. If you are on a lower level or near the street, you can hear quite a bit of commotion and riffraff (sirens too) late into the night. Recommend earplugs if you’re a light sleeper.
Stayed 2 nights in Jul 2022
Response from Eric on 21 July 2022
Thank you for sharing your experience with Hotel EPIK. We took note and will be considering your recommendation to better our future guests.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young gentleman who checked us in was very friendly and efficient getting us done so we could get to our room and settled in as quickly as possible.There were misleading or false amenities/accomodations we were expecting such as a microwave, refrigerator, bottled water, in room safe, robes and slippers all of which were not provided. The room was very comfy and the entire theme was fun however I wish the rooms were a bit bigger
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
desk worker told us he didn’t know where there was parking nearby available? my friends room was used and not clean before checking in. the worker just ran up to make the bed and told them it was good to go lmao ew
Stayed 1 night in Jul 2022

4/10 Poor

Kevin

Travelled with partner
Disliked: Staff & service, amenities
I appreciate the quick check in. Didn’t need to sign anything and went to my room quickly … when I went to the “luxurious nespresso” machine my partner and I tried to figure out how to work it. We were there for 15 minutes then asked front desk (who was on her phone the entire time) how to work it and she told us the machine was out of order. . . Another person in the lounge said “you would think she would let you know after attempting so many times” overall cute stay but bad service
Stayed 1 night in Jul 2022

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My significant other and I decided planned a 10 day road trip from Southern California to Portland. I booked two nights from the 3rd-5th of July. This was my first time staying in San Francisco, and I was shocked to find a 2 night stay for under $300. For some context, I grew up in a really rough neighborhood. I’ve lived in the county that has one of the highest crime and homicide rates in all of the US for most of my life. I felt scared and unsafe from the moment I arrived. The alley was full of questionable people. There was no unloading parking near the hotel, so we parked in the alley right next to the hotel. We were scared someone would try to break into the car, so one of us stayed while the other went inside to check in. There is no parking avaliable. The check in process was simple, and the front desk recommended a parking garage with overnight parking. It was $30 every 12 hours. We got a queen room and it was tiny. The restroom door was frosted glass, so there isn’t really any privacy. The room has a coat rack and a dresser, but no other space for storage. You can hear everything outside and in other rooms. The bed is very comfortable, but you can hear sirens all night. If you’re brave enough to stay there, I think it’s fine for a solo 2 night stay max. I personally would not stay there again.
Stayed 2 nights in Jul 2022

4/10 Poor

Ana

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Looking at the pictures before booking where good. Hotel inside was clean And room was ok overall.. Once we got to the hotel there are many homeless shooting and selling drugs outside .. there is also no parking and the staff lady will hand you 2 parking spots where you could leave your car but you have to pay extra I payed $30 for that night …
Stayed 1 night in Jul 2022

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice, and conveniently located. For parking, there is a surface parking lot 5min walk away (do not leave anything visible in parked cars. Smash & Grab is very common, especially in tourist spots & street parking) It's around the corner from the Tenderloin, so avoid east of Polk St. If you're unfamiliar with the area.
Stayed 1 night in Jun 2022

2/10 Terrible

Shacarria

Stayed 1 night in Jul 2022

4/10 Poor

Gregory

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Pics don’t tell all.
Very few amenities. Could not even get a bottle opener. Nowhere for drop off or pickup without risking $300 ticket. Woman across hall supposedly overdosed in middle of the night. Had to leave early and they could not assure I’d get a refund for unused nights.
Stayed 7 nights in Jun 2022

6/10 Okay

Sebastian Gonzalez

Stayed 1 night in Jun 2022

8/10 Good

Teresa

Stayed 1 night in Jun 2022

2/10 Terrible

WOONG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood is so loud, located in a dangerous area
Stayed 2 nights in Jun 2022

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2022

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay. Just don’t go outside of hotel!
Stayed 1 night in Jun 2022

2/10 Terrible

David

Business traveller
Disliked: Amenities
Hotel itself was ok. Small room but the surrounding area is the worst in SF. I was scared to leave the building. Not the hotels fault but it is what it is. Also homeless noise all night. Never staying again.
Stayed 2 nights in Jun 2022

10/10 Excellent

Cedric Buki

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Beatriz

Stayed 1 night in May 2022

2/10 Terrible

Lizbeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible location
Stayed 1 night in May 2022

4/10 Poor

Cayden

Liked: Amenities
Disliked: Staff & service
the room itself was very beautiful, but the location was horrible - homeless people shouting and running around everywhere. also the staff was very rude and hung up the phone on me more than once. and when i checked in there were hairs everywhere on the floor and bed.
Stayed 2 nights in May 2022