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Reviews of Crowne Plaza San Francisco Airport, an IHG Hotel

3.5 out of 5
Crowne Plaza San Francisco Airport, an IHG Hotel
1177 Airport Blvd, Burlingame, CA

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1004 reviews" "
Rating 8 - Good. 260 out of 1004 reviews" "
Rating 6 - Okay. 174 out of 1004 reviews" "
Rating 4 - Poor. 99 out of 1004 reviews" "
Rating 2 - Terrible. 118 out of 1004 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Karisma

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump in need of every renovation possible. It's filthy. It needs painting, carpets need replacing, etc. Mere amenities like bottled water are not available in your room nor vending machine as they were not filled in a timely manner. As a diabetic who takes various pills, I had to spend $50 on an uber to buy water!
Stayed 3 nights in Apr 2024

6/10 Okay

Maria

Travelled with partner
M
Stayed 3 nights in Apr 2024

2/10 Terrible

Naeem

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave oven in room my room was not serviced after first night, we have to use dirty towels next day. We clearly requested for service by tags at doors
Stayed 2 nights in Apr 2024

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great.
Stayed 2 nights in Apr 2024

4/10 Poor

Vaughn

Disliked: Property conditions & facilities
Run down parking lot, rickety elevators, flickering lights, etc.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Staff was friendly and accommodating. Great location, not too crazy about paying per day for parking.
Stayed 2 nights in Apr 2024

6/10 Okay

Jose Carlos

Business traveller
Liked: Cleanliness
Very old place, needs improvements
Stayed 1 night in Jan 2024

2/10 Terrible

Aneka

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They lied and said i didn’t have a reservation kept my deposit and I had to pay for a whole new room. When trying to get my money I couldn’t because they made sure to put the new room under the confirmation number of the room that I didn’t have. Make it make sense I haven’t received my deposit back they double charged me for everything I will never stay again they know how to cover up lies and you don’t get anywhere with the staff
Stayed 4 nights in Apr 2024

4/10 Poor

Jens

Business traveller
Disliked: Property conditions & facilities
Everything looks drab and old - inside and outside
Stayed 2 nights in Apr 2024

2/10 Terrible

Ronald

The check-in lady was rude. I was also charged extra $130 the following day and the manager said that the check-in lady didn’t do the proper check-in process. I slept like crap, the window kept cracking and making a loud thumping noise. I’m exhausted
Stayed 1 night in Apr 2024

6/10 Okay

GLENDA

Liked: Staff & service
The room has a smell like wet dog or something 🤔
Stayed 1 night in Apr 2024

4/10 Poor

Dale

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
I did not like the charge for parking. I can understand charging customers that leave their cars for several days after checking out to fly but charging me while I am a guest at the same rate as park & fly customers is wrong. I will not stay here again. Crowm Plaza at SFO,.
Stayed 1 night in Apr 2024

6/10 Okay

Jenny

Travelled with family and small children
Disliked: Cleanliness
The room wasn’t that clean looking so small and feels heavy inside of the room.The bed I felt like they didn’t change the top of blanket. I feel like it was dirty. I wasn’t please.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was great value, however, coffee machine didn't work and drapes were not usable, didn't open or close
Stayed 2 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Property conditions & facilities
Perfect hotel with a lot things to do
Stayed 1 night in Apr 2024

8/10 Good

Rachel

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Valencia Annette

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Sri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

manny

Liked: Staff & service, amenities, property conditions & facilities
None
Stayed 4 nights in Apr 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kim on 29 Mar 2024
Thank you very much for choosing our hotel. With your support, we will strive to improve our service even further.

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Nice
Stayed 1 night in Mar 2024

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Too long don't read: do not pay for parking on Expedia ahead of time for this location. You will be charged twice. Pay at front desk for $24. The room and hotel were quiet and clean. Sheets and towels were clean, no odd odors and stains. Check in and check out was easy. My grievance is that the front desk staff was not helpful in resolving my bill. I booked the hotel through Expedia.com. I prepaid for parking on Expedia for $60. The front desk said I did not pay for parking, I would be billed at the end of my stay, and to move because they had other people in line. The front desk was unwilling to talk to me about it and I felt like they were rude about it. I ended up paying for the parking charge to the hotel which was $24. I was able to submit the bill to Expedia and they reimbursed me for the parking fee.
Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Airport, but not too close.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing but excellence from when I first walked into the office
Stayed 1 night in Mar 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for a travel layover. Clean and comfortable night.
Stayed 1 night in Mar 2024

8/10 Good

Nicholas, Eltham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Jamil

Stayed 3 nights in Mar 2024

8/10 Good

Jasmine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service
Great customer service, only thing pool was a licold and jacuzzi was out of service
Stayed 1 night in Mar 2024

4/10 Poor

John, Chino

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good
Stayed 3 nights in Dec 2023

6/10 Okay

Tsatsal, Schaumburg

Travelled with family
Disliked: Staff & service
Staff are horrible
Stayed 1 night in Jan 2024

4/10 Poor

Mallie

Disliked: Cleanliness
Bug
There was a bug in our room
Stayed 1 night in Jan 2024

6/10 Okay

Shawn

Liked: Cleanliness
Limited dining choice, and limited transportation
Stayed 1 night in Jan 2024

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast in SF
Stayed 1 night in Nov 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Stayed 2 nights in Jan 2024

6/10 Okay

CLAUDE

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff throughout the property.
Stayed 1 night in Jan 2024

10/10 Excellent

Amrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great Nice 1 nite stay
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Fran

Travelled with partner
Liked: Cleanliness, staff & service
Convenient
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!!
Staff super friendly and helpful! Great location! Took a nice walk along the bay this morning! So nice! Crib provided very sturdy and has a nice sheet!
Stayed 2 nights in Jan 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Staff was efficient, very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Stayed 1 night in Jan 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were nice.
Stayed 5 nights in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, room comfort
Handily close to SFO
A great place to stay enroute through SFO. Also to park long term if you use online portals for their best rates (watch for cancel conditions). Re-instated their free shuttle to SFO terminals this year.
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms do feel a little outdated but staff is great and hotel is in a great location.
Stayed 4 nights in Dec 2023