Memory-foam beds, in-room safe, desk, blackout curtains

Reviews of Atherton Park Inn & Suites

2.5 out of 5
Atherton Park Inn & Suites
2834 El Camino Real, Redwood City, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 572 out of 1003 reviews" "
Rating 8 - Good. 298 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 31 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked room for visitors and they ,as was i was very pleased.
Stayed 1 night in May 2024
Response from Customer Care Team on 23 May 2024
Hey Walter, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Atherton Park Inn and Suites!Kind regards,Guest Experience Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean. Well maintained. Easy access. There was a bit of noise from an adjacent room, but tolerable. The communication from the hotel manager was very good.
Stayed 2 nights in May 2024
Response from Customer Care Team on 23 May 2024
Dear John, we're glad you enjoyed the cleanliness and maintenance aspects of our property, as well as the easy access to our location. We apologize for the noise from the adjacent room, but we're happy to hear it was tolerable and that our manager's communication measures impressed you. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

10/10 Excellent

Larry, Yorba Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my hotel of choice every time I visit the area for work.
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 22 May 2024
Hey Larry, we are pleased to learn that you have given us a lovely review of your guest experience. Thank you for allowing us to make you feel welcome at our hotel each time you're in the area and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know your next visit to town so we can set up another riveting holiday for you at the Atherton Park Inn and Suites!Kind regards,Guest Experience Team

10/10 Excellent

Maydene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so hands on from the front desk to the housekeeper to the breakfast room host They know how to handle returning guest Super clean We will continue to stay with them
Stayed 4 nights in May 2024
Response from Customer Care Team on 22 May 2024
Hi Maydene, thank you so much for your precious review! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to ensure optimal hygiene and serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Atherton Park Inn and Suites with the finest of our amenities and resources!Kind regards,Guest Experience Team

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location several times and highly recommended it. The rooms are spacious,,clean, comfortable, and quiet. The hotel staff is friendly and helpful.
Stayed 1 night in May 2024
Response from Customer Care Team on 20 May 2024
Dear Jennifer, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Our mission is to deliver tremendous value to each guest, and we are super excited to know that we have served you exceptionally. Let us know the next time you're coming to Redwood City so we can deliver an incredible Atherton Park guest experience!Kind regards,Guest Experience Team

10/10 Excellent

Alphonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quaint. Clean property.
Stayed 1 night in May 2024
Response from Customer Care Team on 20 May 2024
Dear Alphonso, we thank you for honestly rating our hotel, well-maintained property, and pleasant ambiance. Our main objective is to provide clean, quaint accommodations for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Atherton Park guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

10/10 Excellent

Simon, Ijamsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Customer Care Team on 22 May 2024
Dear Simon, we are happy to have hosted you and served you well at the Atherton Park Inn and Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Kind regards,Guest Experience Team

8/10 Good

Mary, Shoreline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s on a very busy road, so there are occasional loud cars and can hear people on the exterior walkways of the building.
Stayed 2 nights in May 2024
Response from Customer Care Team on 16 May 2024
Dear Mary, thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience caused by noise from the nearby road and exterior walkways. Your comfort is important to us, and we will look into ways to mitigate these disturbances to ensure a more peaceful stay for our guests. Thank you for sharing your honest feedback. We are delighted that you chose to stay at Atherton Park Inn and Suites, and we would love to host you here as well!Kind regards,Guest Experience Team

6/10 Okay

Vinod

Average property - neighborhood average
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Dear Vinod, thank you for letting us know about your stay at Atherton Park Inn and Suites. It's always a pleasure hearing from our guests. Thank you for rating us positively, but we understand the state of our property and neighborhood was not entirely as expected. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Redwood City because we would love to host you again and serve a lovely guest experience at our humble hotel.Kind regards,Guest Experience Team

6/10 Okay

Maclynn

Travelled with partner
Need soap
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Maclynn, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the shortage of soap in the bathroom marred your time with us. Please know that we will be looking into this and making amends. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Atherton Park Inn and Suites.Kind regards,Guest Experience Team

10/10 Excellent

Vernon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location. Clean and quiet though it’s located on a busy street. Beautiful roses on the property
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Vernon, we are happy to have hosted and served you exceptionally well at the Atherton Park Inn and Suites. Thank you for your kind words about our central location and quiet ambiance, despite the proximity to the busy street. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. It is delightful to learn that the beautiful roses on the property made an impression on you. We shall be thrilled to accommodate you on all your trips to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

10/10 Excellent

Jose De la

Stayed 3 nights in Apr 2024
Response from Customer Care Team on 14 May 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean
Stayed 1 night in Apr 2024
Response from Customer Care Team on 25 Apr 2024
Dear Eric, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

6/10 Okay

jerry, seattle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Super nice staff but the lack of sound insulation between rooms is absolutely unacceptable. i do not want to hear people talking and snoring and etc. Also far too many stains in linens and fabrics to feel comfortable. I understand Atherton is a tricky spot for good lodging but would not recommend.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Jerry, we're sorry to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the lack of sound insulation between rooms and the condition of the linens and fabrics. We will look into these matters and address these concerns with our management team to ensure a cleaner and more peaceful experience for all our guests. We hope that our remaining facilities and services were up to the mark. Do not hesitate to let us know about any improvements we could bring to our establishment, as we are excited to serve you again for a fun vacation soon enough.Kind regards,Guest Experience Team

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I would certainly stay here again. Very good communication form hotel.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 22 Apr 2024
Dear Carol, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience and our communication measures. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

4/10 Poor

Ian

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Marcella

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, enjoyable property. Convenient location for my procedure at Stanford.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Apr 2024
Dear Marcella, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our quiet, lovely accommodations and convenient location worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience staying here.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Jason, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Atherton Park Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Guest Experience Team

8/10 Good

William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking spaces to close. Got chips from neighboring cars
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear William, thank you for choosing to stay with us and for sharing your feedback. We apologize for any inconvenience caused by the proximity of parking spaces to neighboring vehicles and the subsequent damage caused. Ensuring our guests' safety and comfort is our top priority, and we will address this issue with our team to find a suitable solution. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Kind regards,Guest Experience Team

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in/check out is easy. Front desk clerk was friendly. I liked having access to a laundry room since I was in the area longer than planned, and it was convenient to buy detergent and quarters from the front desk clerk. The breakfast is nothing fancy but has a nice variety, though I would have liked some fresh fruit option. Housekeeping is also friendly and does a great job.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Dear Tammie, thank you for taking the time to share your experience with us. We're delighted to hear that your check-in/check-out processes were smooth and that our front desk clerk provided friendly service. It's wonderful to know that our laundry facilities were convenient for your extended stay, and we're pleased to offer amenities for your convenience. We're glad you enjoyed the variety of our breakfast offerings, although we apologize for any disappointment regarding the absence of fresh fruit options. Your feedback is valuable to us, and we will certainly consider adding this to our breakfast selection in the future. We're also thrilled to hear that our housekeeping team provided friendly service and maintained a high standard of cleanliness throughout your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another enjoyable visit.Kind regards,Guest Experience Team

6/10 Okay

Alberto, Gilbert

Stayed 2 nights in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear Alberto, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at our hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at Redwood City, and we shall not disappoint!Kind regards,Guest Experience Team

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Niema

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here and I appreciate the staff for always being so attentive and polite and thankful that they always keep it so clean and safe.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Niema, many thanks for your glowing review of our hotel. At Atherton Park Inn and Suites, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our staff's courteous and attentive hospitality. Our clean rooms and safety measures make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Redwood City!Kind regards,Guest Experience Team

10/10 Excellent

Flinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel near residential area. Some street noise from Camino Real but quiet at night.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 14 Mar 2024
Dear Flinda, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel comfortable and enjoyed its proximity to the residential area. We apologize for any inconvenience caused by street noise but are pleased that you found it quiet at night. Your comfort and satisfaction are our top priorities, and we appreciate your understanding. We hope to have the opportunity to welcome you back for another pleasant stay.Kind regards,Guest Experience Team

10/10 Excellent

Lora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful and professional staff.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 12 Mar 2024
Hi Lora, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Atherton Park Inn and Suites with the finest of our amenities and resources!Kind regards,Guest Experience Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has everything i want. I look forward to my weekly visit. I consider it a two day vacation. Can’t wait to get back to the Atherton Suites Hotel!
Stayed 1 night in Feb 2024
Response from Customer Care Team on 8 Mar 2024
Dear David, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, well-equipped room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Atherton Park guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really easy. Staff was very nice and courteous. The parking at night was a little too crowded (people need to learn how to park in one space only). Breakfast was good and the tables were clean.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Hi Gina,We're delighted to hear that you had an easy check-in experience and found our staff to be nice and courteous. Your feedback regarding the parking situation is noted, and we'll work to ensure that all guests are parking considerately in the future. We're pleased that you enjoyed our breakfast offerings and that the dining area was clean. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay soon!Kind regards,Guest Experience Team

10/10 Excellent

David

I’m very impressed with this hotel and the staff and it’s amenities. I have been here three times in the last two weeks just to get away and relax in the Atherton Suites hotel simply always works for me
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear David, it's our absolute pleasure to know you loved your stay with us at the Atherton Park Inn and Suites. We strive to provide excellent value to our guests through our lovely hotel, courteous customer service, and top-notch amenities. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

8/10 Good

Nikhil

Stayed 2 nights in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

JOHN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay. Outstanding
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Dear John, thank you for staying with us and taking the time to review your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Atherton Park Inn and Suites. It was a pleasure to host you as our guest, and it makes us happier to get the best rating for our services. We're delighted to know that you thoroughly enjoyed your stay with us, and we look forward to you revisiting us for a beautiful vacation.Kind regards,Guest Experience Team

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stanford Medical
I was there for a surgery at Stanford. Booked two rooms for our party. The only issue was the tv. There was one remote to turn the Xifinit box on and another to turn the tv on. The remote to turn the tv on would not control the volume. The Xfinity remote controlled that. Not a major issue but an inconvenience.
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 20 Feb 2024
Dear James, we appreciate you choosing our hotel during such a crucial time, and we're glad to hear that your stay was satisfactory. However, we apologize for the inconvenience you faced with the TV remote setup. We have taken note of your feedback regarding this matter and will resolve it promptly to ensure a smoother experience for our guests. We are disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Kind regards,Guest Experience Team

10/10 Excellent

Ercilia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Ercilia, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our spacious accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Peter, we are happy to have served you well at Atherton Park Inn and Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

4/10 Poor

Russell

Business traveller
Liked: Cleanliness, staff & service, room comfort
Don't stay here
Stayed 4 nights in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Russell, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Kind regards,Guest Experience Team

10/10 Excellent

Karen Mae

Liked: Cleanliness, staff & service, property conditions & facilities
I needed to cancel the second night of my stay since I got cancelled for work in the area. It was easy to ask the front desk person to give me voucher credit for the unused stay. He was very helpful and prompt. Thank you.
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 16 Feb 2024
Dear Karen, thank you for taking the time to share your experience with us. We're glad to hear that our front desk staff was able to assist you promptly and efficiently with your cancellation request. Your satisfaction is our priority, and we appreciate your kind words. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Kind regards,Guest Experience Team

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, clean and friendly
Very nice experience. Communication was fantastic before and after. Staff was super friendly and efficient. They made a very long trip so much nicer.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 14 Feb 2024
Dear Nicole, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Redwood City so we can deliver an incredible Atherton Park guest experience!Kind regards,Guest Experience Team

6/10 Okay

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a tough revue to write. The cleanliness of the room was excellent. The staff was perfect. The price was great. Location is a $6 Uber ride to the Fox Theatre and downtown. But.... The noise from the street, the maid carts rolling along outside, and the lack of full black out curtains made it difficult. Customers need to be aware that this is a roadside motel not a hotel. All night I could hear traffic and an occasional siren on the boulevard. Shortly after 8 am a leaf blower fired up in the parking lot right outside my door. I'm a light sleeper and the noise made for a lousy night's sleep. If you're the type who can sleep through anything this might be the place for you, but I wouldn't stay again just because of the noise. I know the inn can't control that, but it is what it is....
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Edward, thank you for taking the time to provide us with your feedback regarding your recent stay. We're delighted to hear that you were satisfied with our clean rooms, incredible staff services, convenient location, and excellent pricing. Your satisfaction is our top priority, and we're pleased to know that these aspects of your stay met your expectations. However, we apologize for any inconvenience caused by the sounds from the street, squeaky maid carts, lack of black-out curtains, and other external noise factors. We understand the importance of a peaceful night's sleep, and we regret that your experience was impacted by many loud disturbances. Please know that we take your feedback seriously, and we will explore ways to minimize these disruptions and improve soundproofing. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Atherton Park Inn and Suites.Kind regards,Guest Experience Team

10/10 Excellent

Olga

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, clean good price
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Olga, thank you for letting us know you had a great stay at Atherton Park Inn and Suites. We're glad our clean and reasonably priced accommodations were perfect for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Kind regards,Guest Experience Team

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Customer Care Team on 13 Feb 2024
Dear Jodi, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from Customer Care Team on 8 Feb 2024
Dear Maria, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Atherton Park guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Kind regards,Guest Experience Team

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price
Great price! Super comfy clean rooms. Excellent customer service. Will definitely be staying there again
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Cristina, we are happy to have hosted and served you exceptionally well at the Atherton Park Inn and Suites. Thank you for your kind words about our incredible customer service. We are glad you found your room comfortable and clean, as our wonderful team is devoted to ensuring that every aspect of your stay is well-managed and maintained for your comfort. It is delightful to learn that our prices were correct for you and that you would gladly revisit us. We shall be thrilled to accommodate you on all your trips to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, clean and very neat rooms. Perfect location and convenient.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 7 Feb 2024
Dear Karina, it's our absolute pleasure to know you loved your stay with us at the Atherton Park Inn and Suites. We strive to provide excellent value to our guests through our spotless accommodations and convenient location. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Redwood City.Kind regards,Guest Experience Team

8/10 Good

angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Angelina, we are happy to have served you well at Atherton Park Inn and Suites. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our accommodation, and we would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Redwood City, with our facilities running at their best.Kind regards,Guest Experience Team

6/10 Okay

Alberto, Gilbert

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The noise level was terrible. Kept hearing the maids towel basket going up and down waking me up. Fitness door was slammed every time. Could not sleep.
Stayed 14 nights in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Dear Alberto, we sincerely apologize for the disturbance caused by the noise during your stay. Your comfort is of utmost importance to us, and we regret that the noise from the maids' activities and fitness door disrupted your sleep. We will address this issue with our team to ensure that all procedures are carried out with minimal disturbance to our guests in the future. Please accept our apologies for any inconvenience this may have caused you. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at Atherton Park Inn and Suites.Kind regards,Guest Experience Team

8/10 Good

Angelo

Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful. Room was clean, parking was easy. I would stay here again
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Angelo, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and convenient accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you for taking the time to rate our friendly and helpful staff services. You can inform us if any aspects of your visit were unappealing. We hope to see and serve you better at Atherton Park Inn and Suites on your next visit!Kind regards,Guest Experience Team

10/10 Excellent

warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and reasonable price and very good breakfast and service.
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Dear Warren, we are thankful for giving our hotel a splendid rating for our location, breakfast, customer service, and pricing. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Kind regards,Guest Experience Team

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful. Great value for the price. Nice accomodations in a very convenient area to Stanford Hospital.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Hi Dana,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff was super helpful, and you found great value for the price. It's wonderful that the accommodations met your expectations, and the convenient location to Stanford Hospital added to the overall satisfaction of your stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another pleasant stay in the future.Kind regards,Guest Experience Team