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Reviews of Agua de Luna Boutique Hotel

3 out of 5
Agua de Luna Boutique Hotel
Calle Asia 8, San Francisco, NAY

Reviews

9.8

Exceptional

Rating 10 - Excellent. 71 out of 79 reviews" "
Rating 8 - Good. 6 out of 79 reviews" "
Rating 6 - Okay. 2 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 0 out of 79 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

James, MC LEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

10/10 Excellent

Charlene

Stayed 2 nights in Apr 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a few blocks from beach, people are out late, seems safe place
Stayed 3 nights in Mar 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

10/10 Excellent

GLENN P

Stayed 4 nights in Mar 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

10/10 Excellent

adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was located off the Main Street which was great at night Nice and quiet rooms. Great cafe in the lobby. All the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

6/10 Okay

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and very friendly staff! However, I’m always disappointed when a hotel advertises ‘hot tub’ or ‘jacuzzi’ but then the tub is simply a luke warm pool. This hotel does indicate (when you read their website carefully) that the ‘hot tub’ is 32 degrees. Which is accurate. But this is not my definition of a ‘hot tub’ or a jacuzzi’. Other than that, beautiful views and well-appointed rooms.
Stayed 1 night in Mar 2024
Response from Agua de Luna Boutique Hotel on 27 Apr 2024
We are very happy to hear that you enjoyed your stay. All our Jacuzzis have jets and hydromassage bubbles, we are sorry you could not use them. We hope to see you soon. Best regards, Agua de Luna Boutique Hotel

10/10 Excellent

Cam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, love the pools and the coffee shop/deli is terrific!
Stayed 2 nights in Feb 2024
Response from Agua de Luna Boutique Hotel on 28 Feb 2024
Thank you for choosing us, we hope to have you back soon!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a quiet neighborhood off the main drag, but walkable to the beach and restaurants. We enjoyed all aspects of Agua de Luna and plan to come back for another mini-vacation.
Stayed 2 nights in Feb 2024
Response from Agua de Luna Boutique Hotel on 23 Feb 2024
Hi Julie, thank you for choosing us for your vacation, we hope you enjoyed it and we look forward to having you back soon.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop Looking, Just book here!
Incredible stay! Incredible service! Incredible hotel. I love everything about Agua De Luna. They did such an incredible job designing the property and service. This is my second time bringing family up to San Pancho and both groups have loved their stay at the property.
Side of Hotel showing palapa
Balcony Jacuzzi Tub
Lobby
Luna Room
Stayed 2 nights in Feb 2024
Response from Agua de Luna Boutique Hotel on 18 Feb 2024
Hola Joshua! muchas gracias por seguir eligiendonos para tu estancia en San Pancho(:Esperamos tenerlos pronto de vuela y que nos sigan permitiendo brindarles un servicio cada vez mejor!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our experience here. Already looking forward to our next visit!
Stayed 4 nights in Dec 2023
Response from Agua de Luna Boutique Hotel on 12 Feb 2024
Muchas gracias por elegirnos durante tu estancia en San Pancho, esperamos hayan disfrutado de lo maximo su estancia con nosotros y regresen pronto!!

10/10 Excellent

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to return!
We had two rooms at the hotel and absolutely loved our time here. The beds were so comfortable and we slept so well after enjoying time at the pool and jacuzzis. The coffee shop in the lobby is such a nice option or you have tons of restaurants within the 2 blocks around! Amazing service from the team.
Stayed 2 nights in Jan 2024
Response from Agua de Luna Boutique Hotel on 1 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

neeta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating
Stayed 7 nights in Jan 2024
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

Meghan, White Salmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

MARIA MONICA

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Nov 2023
Response from Front Desk Team on 5 Dec 2023
Hola Maria agradecemos mucho tu calificacion, esperamos poder verte nuevamente!!

10/10 Excellent

Teri, San Luis Obispo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our visit very much. Beautiful hotel.
Stayed 2 nights in Oct 2023
Response from Agua de Luna Boutique Hotel on 20 Oct 2023
Hi Teri, we are very pleased to hear that you enjoyed your stay, thank you for giving us the opportunity, we hope to have you back soon!

10/10 Excellent

Zeb

Beautiful space. Helpful staff. Centrally located in town.
Stayed 3 nights in Apr 2023
Response from Agua De Luna Boutique Hotel on 8 May 2023
We work to give you the best service and create a pleasant stay. We hope to have you back soon.

10/10 Excellent

Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning! Clean, bright and airy. The pool and jacuzzis are incredible. Will go back again!
Stayed 3 nights in Apr 2023
Response from Agua De Luna Boutique Hotel on 3 May 2023
Thank you so much Colby, we are so glad!!! we hope see you soon!

10/10 Excellent

Shelbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we arrived we were greeted with cold towels and juice , kind and professional staff. This beautiful space must be seen. Central location walking distance to everything. San Pancho has a very special place in our hearts and this wonderful hotel has made our stay perfection. Would absolutely come again. Highly recommend
Stayed 1 night in Apr 2023
Response from Shelbie & David on 15 Apr 2023
Shelbie & David,It was a true pleasure having you home with us. We enjoyed your stay as much as you did. We hope yuu can visit us again very soon. Until then, best wishes to you two.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You hardly knew anyone else was there. So quiet and serene! The tropical greenery was amazing and we loved the cafeteria attached. Azul at front reception was amazing and disappointed we weren’t able to see her in our last week to thank her properly. She had all the best hints and tips.
Stayed 10 nights in Mar 2023
Response from Agua De Luna Boutique Hotel on 9 Apr 2023
Hi Laura, we really appreciate your comments.We hope to see you soon.

10/10 Excellent

natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and secure hotel within easy walking distance to shops, restaurants and beach. On site parking was a plus. We also enjoyed the pool and the jacuzzis on the beautiful rooftop deck. The water coolers where you could refill your water bottle was a big plus and the staff was friendly and helpful.
Stayed 5 nights in Mar 2023
Response from Agua De Luna Boutique Hotel on 21 Mar 2023
Hello Natalie, We are so glad to heat that you had a great with us. We hope to see you on your next visit to San Pancho

10/10 Excellent

mackenzie

Stayed 4 nights in Mar 2023
Response from Agua De Luna Boutique Hotel on 9 Apr 2023
Hi Mackenzie, thank you very much for the rating, we hope see you soon!!!

10/10 Excellent

Sally

Stayed 1 night in Mar 2023
Response from Agua De Luna Boutique Hotel on 17 Mar 2023
Hello Sally, hope your doing great!We are very happy with your visit to the hotel, we are glad you had a good time and enjoyed our facilities, we hope to see you again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful newish hotel.,nice design, very friendly and accomodat8ng staff.
Stayed 1 night in Mar 2023
Response from Agua De Luna Boutique Hotel on 6 Mar 2023
we are very pleased that you have chosen us and you had a good stay in our hotel, we hope to see you again soon!

10/10 Excellent

Arnaldo, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a modern, beautiful, spacious rooms and bathrooms. Staff are very kind. Overall a great hotel.
Stayed 2 nights in Feb 2023
Response from Agua de Luna Boutique Hotel on 28 Feb 2023
Hi Arnaldo thank you so much for your coment!!! we hope see you soon

10/10 Excellent

Cam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean, friendly and helpful staff. We loved the hot tubs on the rooftop. Will return for another stay.
Stayed 2 nights in Feb 2023
Response from Agua de Luna Boutique Hotel on 28 Feb 2023
Hello Cam, we are so Happy for your coment!!! and see you soon!!

8/10 Good

crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really beautiful. Beds were fairly comfortable. The roosters are nocturnal though so there wasn't a single night we were not kept up by really really loud rooster gangs.
Stayed 4 nights in Feb 2023
Response from Agua De Luna Boutique Hotel on 23 Feb 2023
hello Crystal, thank you very much for your comments, they help us to improve every day.Sorry for the roosters

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Agua De Luna Boutique Hotel on 23 Feb 2023
Thank you very much for your rating, we hope to see you soon!

10/10 Excellent

ingrid

Stayed 5 nights in Feb 2023
Response from Agua De Luna Boutique Hotel on 6 Mar 2023
we are very pleased that you had a good stay in our hotel, we hope to see you again soon!

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay and great staff. Would recommend to anyone looking to stay in San Pancho.
Stayed 4 nights in Feb 2023
Response from Agua De Luna Boutique Hotel on 13 Feb 2023
Katherinen it was a pleasure having you at the hotel, we hope you had a great stay with us and enjoyed our facilities. We hope to see you very soon.

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the hotel was perfect. I loved the cafe that is attached to the property as well. The front desk staff took such good care of me and my family during our stay. I highly recommend this hotel and love San Pancho so dearly!
Stayed 14 nights in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Thank you so much Sheri, we loved meeting you and hope to see you soon!

10/10 Excellent

robert

Stayed 3 nights in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Thank you Robert!We hope see you soon

10/10 Excellent

Judith

Stayed 10 nights in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Hi Judith, thank you so mucho for your rating.we hope see you soon.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and beaitiful property. Very friendly and efficient service.
Stayed 5 nights in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Hello Sean thank you so much for you coments.We hope see you soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable room. Outstanding customer service. Exceptionally friendly staff. I would definitely stay here again
Stayed 6 nights in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Hi Jeffrey and we hope see you soon, thank you so much for your comment.

10/10 Excellent

Kate

Stayed 1 night in Jan 2023
Response from Agua De Luna Boutique Hotel on 6 Feb 2023
Hi Kate, thank you so much for your raiting.We hope see you soon

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were great, especially the rooftop with 2 sauna pools. The staff were friendly and helpful. Very convenient to get a coffee at the attached cafe. Also an excellent location to access the many restaurants in San Pancho and the beach.
Response from Front Desk Team on 20 Jan 2023
Dear Belinda, I wish you were here, thank you for your comment, this will be shared with all the staff, we hope to see you soon at your home in San Pancho!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel! We will be back.
Response from Front Desk on 12 Jan 2023
Dear Jeff, we are pleased that your experience with us was memorable; we look forward to seeing you again.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful boutique hotel
One of the newer properties in San Pancho so very clean, modern and trendy. The design was beautiful, pool and rooftop area was spectacular and the rooms really nicely styled and comfortable. Front desk was really friendly and inviting and helped us with taxis etc. I wouldn't hesitate to stay here again!
Stayed 3 nights in Jan 2023
Response from Front Desk on 9 Jan 2023
Dear Christine, thank you for your stay, you are very welcome back. On behalf of the hotel staff I thank you for taking the time to write this review, and your comments give us the satisfaction of knowing that we are doing an excellent job.

10/10 Excellent

Catherine

Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2022
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Stay!
This is a really comfy boutique hotel in San Pancho -- quiet, clean, great service. The shower is amazing -- great pressure, hot, never runs out.
Stayed 6 nights in Nov 2022
Response from Agua De Luna Boutique Hotel on 15 Dec 2022
Hello Josh, thank you very much for your comments, our most important goal is that you have an incredible stay.See you soon!

10/10 Excellent

Vickey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean boutique hotel with friendly and attentive staff! Our room was on the ground floor next to reception so we could hear some activity in the lobby area but not a dealbreaker as the hotel wasn’t too busy during our stay. Bonus: two hot tubs on the roof level with lovely views!
Response from Agua De Luna Boutique Hotel on 15 Dec 2022
Hi Vicky, we are very pleased with your coment, thank you for allowing us to be your host for your visit, we hope you come back soon.

8/10 Good

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Team members were amazing and helpful. Room was clean and well stocked. WATER WATER WATER.
Response from Agua De Luna Boutique Hotel on 8 Nov 2022
Thank you very much Kim for your comment.We hope to see you back soon.Best regards

10/10 Excellent

Jesika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Agua De Luna Boutique Hotel on 10 Nov 2022
Thank you very much Jesika for your rating, we hope to see you soon!

10/10 Excellent

Isaura

Stayed 2 nights in Sep 2022
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

ALEJANDRO, Gardena

Stayed 2 nights in Sep 2022
Response from Agua de Luna Boutique Hotel on 5 Feb 2024
Nos alegra que hayan disfrutado su estancia con nosotros, trabajamos dia a dia para siempre brindarles un servicio de calidad. Esperamos tenerlos pronto de regreso!!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVELY
Stayed 3 nights in Aug 2022
Response from Front Desk on 3 Oct 2022
Thank you for staying with us Julie.

10/10 Excellent

Feli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel except Thursday night loud music.
Beautiful property and the room is very spacious and comfortable. Location is convenient to walk to the Main Street Thursday night the music from a neighborhood bar was very loud thru the late night. That was very unpleasant. Not sure any other hotel will be better since San Pancho is very small.
Stayed 2 nights in Jul 2022
Response from Front Desk on 7 July 2022
We thank you for taking the time to write this review. We strive to improve ourselves with every experience. We are glad you enjoyed your stay.