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Reviews of Comfort Inn San Diego Old Town

2.5 out of 5
Comfort Inn San Diego Old Town
2380 Moore Street, San Diego, CA

Reviews

7.8

Good

Rating 10 - Excellent. 413 out of 1012 reviews" "
Rating 8 - Good. 278 out of 1012 reviews" "
Rating 6 - Okay. 154 out of 1012 reviews" "
Rating 4 - Poor. 99 out of 1012 reviews" "
Rating 2 - Terrible. 68 out of 1012 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Carolyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was worn and dirty. The tub needed re-glazing and the corner of the bathroom behind the door hadn't been cleaned in a while. The mattress was old and lumpy and, breakfast was not good. the scrambled eggs were dried out and the consistency of styrofoam. in addition, we were hit with an unexpected $16.00 nightly parking fee. I don't usually complain, but I am disappointed in both Comfort Inn and Expedia
Stayed 3 nights in Apr 2024
Response from Front desk on 29 Apr 2024
Thak you for your feedback. Weapologize for any issue you had during your stay.Thank you, have a great day.

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and welcoming. Only dislike was the bath was loud and felt unsafe as of I was going to fall into the room under me
Stayed 1 night in Apr 2024
Response from Front desk on 29 Apr 2024
Your feedback is amazing. We hope to see you again. Thank you have a great day.

10/10 Excellent

JAVIER

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice in the last three months, the staff is very nice and welcoming. Great location and a quick walk to old town.
Stayed 1 night in Apr 2024
Response from Front desk on 29 Apr 2024
Your feedback is amazing. Have a great day.

8/10 Good

norbert l, Tacoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 3 nights in Apr 2024
Response from Front desk on 26 Apr 2024
We want to thank you for giving us your feedback.We hope to see you again.

8/10 Good

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall, the property is good for a short stay or if you're looking for somewhere cheap and nice to stay for a layover and early flight. The rooms were really clean and it has a good pool area if you get a chance to use it.
Stayed 1 night in Apr 2024
Response from Front desk on 25 Apr 2024
Thank you for taking the time and giving us your feedback. We hope to see you again.Have a great day.

2/10 Terrible

Jia

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
no housekeeper to clean the room for 3 days
Stayed 7 nights in Apr 2024
Response from Front desk on 17 Apr 2024
We are sorry for any issue you had during your stay.

4/10 Poor

tyler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at the hotel it was nice but the toilets werent working , bed sheets had hair like someone got a haircut and didnt wash the sheets. Even in my moms rooms was hair all over her 2 beds and toilets wasn't working either. We told the front the desk and they didnt do nothing about it . Oh the breakfast was horrible coffee , orange juice and apply juice tasted like water , the food had no flavor . Eggs had water inside , some sausage was cooked some werent. The only thing good here was the area ! Old town has alot of restaurants.
Stayed 1 night in Apr 2024
Response from Front desk on 17 Apr 2024
Thank you for your feedback. We apologize for any issue you had during your stay. We hope to see you again in the future. Thank you,have a great day.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nicely taken care of. The pool area was very nice breakfast every morning free.
Stayed 2 nights in Apr 2024
Response from Front desk on 17 Apr 2024
Thank you for the amazing feedback. Wehope to see you agaiun. soon.Have a great day.

10/10 Excellent

Maximina

Travelled with family, Travelled with group
Good location
Stayed 1 night in Apr 2024
Response from Front desk on 14 Apr 2024
Thank you for the amazing feedback. We hope to see you again soon.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very convenient location. It’s walking distance to restaurants and close to the airport. The breakfast was very nice with lots of choices. The staff was very friendly.
Stayed 1 night in Apr 2024
Response from Front desk on 14 Apr 2024
Your feedback Is amazing to us. We hope to see you again.

4/10 Poor

Abhishek

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location and good staff. However, the condition of the hotel is bad. The room is dark and the bathtub is breaking off. Definitely needs TLC.
Stayed 4 nights in Apr 2024
Response from Front desk on 12 Apr 2024
Thank you for your fedback. We apologize for any issue that you may have had.

2/10 Terrible

Jose

She won’t send me my receipt
Stayed 1 night in Mar 2024
Response from Front desk on 17 Apr 2024
We apologize for any issue you had during your stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Dies what you’d expect
Stayed 1 night in Apr 2024
Response from Front desk on 12 Apr 2024
Thank you for taking the time and giving us your feedback. We hope to see you again.Thank you, have a great day.

4/10 Poor

Carla

Travelled with family
Disliked: Staff & service, property conditions & facilities
Mostly clean, doorknob on inside door sticky. Window difficult to open. would not stay up without a support; at one point it actually came out. The blackout curtains were torn in several places, chair cushion was torn. It would be helpful if there was a mirror someplace beside the bathroom. Would appreciate a heads up on parking fee.Garbage was never emptied nor were towels and toilet paper refreshed on a 3 day stay. I would probably not stay again.
Stayed 3 nights in Apr 2024
Response from Front desk on 10 Apr 2024
Thank you for your feedback. We apologize for any issue with your stay.

4/10 Poor

George

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I got no help getting a heavy luggage into my room. No phone in room.
Stayed 1 night in Apr 2024
Response from Front desk on 10 Apr 2024
We aplogize for any issue you had during your stay.

10/10 Excellent

Milagros

Stayed 3 nights in Apr 2024
Response from Front desk on 25 Apr 2024
Your feedback is amazing. Thank you, have a great day.

8/10 Good

Johnny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and friendly, room was nice and clean, no complaints.
Stayed 2 nights in Mar 2024
Response from Front desk on 6 Apr 2024
Thank you for taking the time and giving us your feedback. We hope to see you again.Thank you, have a great day.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ali at the front desk was very nice, welcomed us warmly after a fiasco of a train ride to San Diego. He even made my 11 year old grandson feel welcome by engaging him in conversation about their love of baseball.
Stayed 2 nights in Apr 2024
Response from Front desk on 5 Apr 2024
Thank you for the amazing feedback. We hope to see you again in the future. Thank you, have a great day.

8/10 Good

Zach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just finished a 5 night stay- our room was a corner room and was rather small, but it had everything we needed. Only issue was housekeeping never came on the only day we asked, basically we needed towels and trash bags. It was a very convenient and close to all the things we wanted to do. I would stay here again.
Stayed 5 nights in Mar 2024
Response from Front desk on 3 Apr 2024
We thank you for you feedback.

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Front desk on 3 Apr 2024
Thank you for the awesome feedback.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and clean pool. We enjoyed our stay.
Stayed 4 nights in Mar 2024
Response from Front desk on 3 Apr 2024
Thank you for your feedback. We hope to see you again.

8/10 Good

Diana

Travelled with family
Liked: Staff & service, amenities
Staff is wonderful. Breakfast is great. Rooms facing freeway can be a little noisy, but ok if you don’t mind that. Very comfortable walking distance to Old Town.
Stayed 2 nights in Mar 2024
Response from Front desk on 1 Apr 2024
Thank you for the amazing feedback.

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Front desk on 1 Apr 2024
Thank you for the feedback. We hope to see you again.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to sleep, but a funny chemical smell each time we entered our room.
Stayed 3 nights in Mar 2024
Response from Front desk on 1 Apr 2024
Thank you for your feedback. We hope to see you again.

4/10 Poor

Zhaoxia

Business traveller
Liked: Staff & service
Disliked: Amenities
This hotel is near highway, very noisy, the breakfast is not good. Not recommended
Stayed 2 nights in Mar 2024
Response from Front desk on 28 Mar 2024
We apologize for any issue you had during your stay.

6/10 Okay

YURIY

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Front desk on 28 Mar 2024
Thank you for your feedback.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly room was clean easy access to anywhere really breakfast was pretty average but not bad
Stayed 3 nights in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for the amazing feedback. We hope to see you soon.

10/10 Excellent

Marisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and modern. Will stay here again in the future.
Stayed 2 nights in Mar 2024
Response from Front desk on 27 Mar 2024
Your feedback is amazing. Thank you have a great day.

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stay was good and quiet. Closet door fell.
Response from Front desk on 27 Mar 2024
Your feedback is awesome.Thank you have a great day.

8/10 Good

Esmeralda, plainfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is nice place pool clean nice hot water
Stayed 3 nights in Mar 2024
Response from Front desk on 28 Mar 2024
Thank you for your feedback.

8/10 Good

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to sea world-zoo-seaport ect
Stayed 2 nights in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for your feedback. We hope to see you again soon.

2/10 Terrible

Robert

Room was smelly and tv didn’t work
Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
We apologize for any issues you had during your stay.

8/10 Good

Martha

Travelled with family
Liked: Staff & service
I liked the view
Stayed 2 nights in Mar 2024
Response from Front desk on 22 Mar 2024
Thank you for the feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating!
Stayed 3 nights in Feb 2024
Response from Front desk on 22 Mar 2024
Your feedback is amazing. Thank you, have a great day.

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, great service, and great value! I definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Front desk on 20 Mar 2024
Thank you for the awesome feedback. We hope to see you again soon.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the breakfast Waffles. Hubby would have liked more Link sausage. Laundry and Ice were far away. The shower lever didn’t stay where it was supposed to. Kept going to HOT! Didn’t know about the extra charge for parking.
Stayed 7 nights in Mar 2024
Response from Front desk on 19 Mar 2024
Thank you for you feedback. Have a great day.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access from and to the I5, short walk to Old Town San Diego. Will definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Front desk on 19 Mar 2024
Your feedback is awesome. We hope to see you again.Have a great day.

6/10 Okay

Virginia

Travelled with family
Parking was difficult when checking in. Evening staff wasnt friendly but morning staff was awesome. Old A/C unit in breakfast area was not awesome, pumping wet cold air at your face. Room wasnt great, wet and smelly. Breakfast was good. No drinking/smoking/vaping on the property which was not listed anywhere.
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Thank you for your feedback. We apologize for any issue you had during your stay.Have a great day.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the cutest hotels I have ever stayed in. Staff was so friendly and make me feel at home.
Stayed 2 nights in Mar 2024
Response from Front desk on 12 Mar 2024
Thank you for the amazing feedback. Wehope to see you again.Have a great day.

6/10 Okay

Erin

Stayed 2 nights in Mar 2024
Response from Front desk on 1 Apr 2024
Thank you for your feedback.

2/10 Terrible

ABHISHEK

Travelled with family and small children
Disliked: Staff & service
The staff refuse to clean our room on the third day. Very old property with insects in the room. No proper lighting in the room.
Stayed 4 nights in Mar 2024
Response from Front desk on 9 Mar 2024
THANK YOU FOR YOUR FEEDBACK.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Shopping and dining within walking distance. Neighborhood was quiet and felt safe to walk at night.
Stayed 4 nights in Mar 2024
Response from Front desk on 8 Mar 2024
Thank you for the feedback.We hope to see you again soon.

10/10 Excellent

Floyd

Stayed 1 night in Mar 2024
Response from Front desk on 9 Mar 2024
Thank you for the great feedback.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on 8 Mar 2024
Thank you taking the time and giving us your feedback. We hope to see you again.

8/10 Good

Jose de Jesus

Travelled with family
Liked: Amenities
God
Stayed 1 night in Mar 2024
Response from Front desk on 4 Mar 2024
Thank you for the feedback.

10/10 Excellent

Alicia

Liked: Staff & service, property conditions & facilities
We liked All Of The Above! 😎
Stayed 2 nights in Mar 2024
Response from Front desk on 4 Mar 2024
Your feedback is awesome. Thank you, have a great day.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great option for the money
Stayed 1 night in Feb 2024
Response from Front desk on 6 Mar 2024
Thank you for your feedback.

6/10 Okay

Josef

Travelled with partner
Disliked: Staff & service
Room doors slamming shut during the night. Parking not secure. Housekeeping only every 3rd day.
Stayed 3 nights in Feb 2024
Response from Front desk on 2 Mar 2024
Thank you for your feedback. We hope to see you again soon.

4/10 Poor

Thays

Disliked: Amenities
The Ac was not working, next to the freeway, old build…
Stayed 1 night in Feb 2024
Response from Front desk on 6 Mar 2024
Thank you for the feedback

10/10 Excellent

Andrew, Scituate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel.All worked well
Stayed 1 night in Feb 2024
Response from Front desk on 28 Feb 2024
Thank you for the feedback.