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"Great location, within walking distance of most major sites of interest."

"It was clean very comfortable bed."

Travelling with family

"The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags. "

"The rooms were modern and comfortable"

Travelling with family

"The food in the rooftop restaurant was excellent."

Travelling for leisure

"Good staff and clean room"

Travelling for leisure

"This is a beautiful boutique hotel with a rooftop restaurant that has AMAZING views of the city."

Travelling for leisure

"The location is great, with easy walking to sites, restaurants, and shops."

Travelling with partner

"The advantage was that the hotel is within walking distance of the main bus terminal and close to a tram stop. The shower also had amply supply of hot water. But the staff could use with better training in customer service. You should not have to wait several minutes when you arrive at 5:30 pm for someone to open up the door to check you in. The staff also had trouble finding my reservation once I did check in. "

"This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. "

"nice place"

"One highlight was the breakfast room on the 9th floor, where I enjoyed great views of the city while dining."

Travelling for leisure

"Very helpful staff n better than average breakfast!"

"BEDDING WAS WONDERFUL."

Travelling for leisure and business