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"Staff was very friendly and accommodating. We arrived at 2am and they expedited check in to allow us to get to our room. They also agreed to hold our luggage once the airport found it until the end of the cruise even though we were not staying with them at the end of the cruise. Exceptional customer service! Great location in Tenerife as well! "

"El personal, la ubicación"

"Nice Hotel"

"Clean ,spacious room ,friendly staff "

"This is an excellent, brand new hotel located in downtown Santa Cruz de Tenerife. It has an ultramodern feel, with conveniences I wish every hotel had, such as self check-in and a water bottle filling station outside the room. The location is ideal, especially for those planning to use the port (e.g., for a cruise) and TFS airport, since the bus station is only a 20 minute walk away. What makes this hotel a gem, though, is the amazing staff. Since it was a new hotel, they had some difficulties with our check-in, and they could not access the information Expedia was supposed to send them. Despite our "ghost" reservation, they made sure we had a room and they had a "customer first" attitude. They are also very friendly, and we enjoyed conversing with the staff. The breakfast is also quite nice. "

"Bonne localisation, à proximité (15min de marche) du Cruise terminal et prêt des principales rues populaires. Très grande chambre avec salon et semi-balcon. Propre et accueillant, personnel sympathique "

"Lovely relaxing modern calm clean room. Lovely big comfortable bed. Lovely kind warm and welcoming staff. Lovely breakfast. Lovely rooftop bar with fabulous views. Lovely location. Overall, lovely!"

"Clean room, staff was accommodating. Breakfast was decent but not many options. Dinner was nicely presented but main dishes can be quite salty. We were told they had parking but when we arrived, we were told it was closed and had to find local parking lot which was a struggle when staff is not able to give you a Google location of it and directs it on a paper map. It would have been helpful if the hotel could notify us about that prior to arrival. "

"Good"