Outdoor pool, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Grand Sirenis San Andres

3.5 out of 5
Grand Sirenis San Andres
Avenida Newball Carrera 1, Frente al Muelle Toninos Marina, San Andrés, San Andres

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un excelente lugar pero con algunos detalles. Si bien se entiende que está en construcción aún y que viajé en temporada meda/baja hay elementos que son mejorables. Las comidas a pesar de ser buffet son limitadas y en algunos casos reciclan lo del desayuno para la cena, como el pan, por ejemplo. Las gasesosas a veces están sin gas. El aseo estuvo defectuoso en los pasillos que se veían algo sucios y a pesar de avisar no lo limpiaron. En cuanto a atención nada que decir, el personal es muy amable y siempre dispuesto a ayudar. La verdad esperaba sorprenderme más de un 5 estrellas pero de igual forma fue una buena experiencia.
Stayed 3 nights in May 2024
Response from Agradecimientos on 28 May 2024
Cordial saludo estimado Victor, gracias por elegir al Hotel Grand Sirenis como su casa de vacaciones en la Isla de San Andrés. Agradecemos su valiosa evaluación, considerando sus aportes como oportunidades de mejora en nuestros servicios, para que usted y su familia pueda disfrutar plenamente de mejores experiencias en su próxima visita. Atentamente, Jesús Montoya - In House Manager

8/10 Good

Kim, brooklyn

Stayed 3 nights in May 2024
Response from Agradecimientos on 28 May 2024
Cordial saludo Kim, en el Hotel Grand Sirenis San Andrés nos complace conocer su valiosa valoración de nuestros servicios, nuestro compromiso es seguir creando nuevas experiencias para su próxima visita, atentamente Jesús Montoya In House Manager

6/10 Okay

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for all inclusive good value this is not the place. It’s a nice new hotel but not worth the all inclusive prices. Very little food choices. Not the best taste. They close restaurant at 10 yet 9:15 they already take the food away and tell people it’s closed.
Stayed 3 nights in Apr 2024
Response from Agradecimientos on 11 May 2024
Kind regards dear Nelson, thank you for choosing the Grand Sirenis Hotel as your vacation home on San Andrés Island. We appreciate your valuable evaluation of our services, considering your contributions as opportunities to improve our services, so that you and your family can fully enjoy new and better experiences on your next visit. Sincerely, Jesús Montoya - In House Manager

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, conveniently located. Delicious food and friendly staff. I will definetely will come back.
Stayed 3 nights in Apr 2024
Response from Agradecimientos on 11 May 2024
Best regards, thank you for sharing your experiences at the Hotel Grand Sirenis San Andrés, we are pleased to know your valuable assessment of our services, our commitment is to continue creating new experiences for your next visit, sincerely Jesús Montoya In House Manager

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs and very friendly
Stayed 3 nights in Nov 2023
Response from Quality manager on 5 Dec 2023
Dear Sang,Thank you for staying at Grand Sirenis San Andres.It has been a pleasure to pamper you with our services and the hospitality of our staff.We wish to continue being part of your next trips in the San Andres island, do not hesitate to contact us for your next visit.Kind regards,Andrea Lara Quality manager

10/10 Excellent

ARNOLD IVAN

Travelled with family
The hotel is very good, although it is not finished, but that does not interfere with the development of what you want, which is to rest, sunbathe, eat very well, everything that is offered is what you get, the staff is very friendly They always have a smile and a good attitude towards the guest, the resetsion girls are very friendly, the man with the suitcases is the best, always very friendly, and all the restaurant staff are very friendly, in general excellent, highly recommended. I hope to return one day TOTAL THANKS
Stayed 4 nights in Apr 2024
Response from Agradecimientos on 11 May 2024
Kind regards, dear Arnold, our commitment at Hotel Grand Sirenis San Andrés is to make your vacation a memorable experience. We are pleased to know that thanks to the efforts of our collaborators, we have managed to meet your expectations. We are very grateful for your valuable rating and comments. Remember that at the Grand Sirenis San Andrés Hotel we are waiting for you on your next vacation, sincerely Jesús Montoya - In House Manager.