Gracias por brindarnos una calificación!!

Dear Carlos,Thank you for sharing your review of the Decameron Aquarium hotel. We're sorry to hear about the issues you experienced with the food and service. However, it's great to hear that you enjoyed the hotel's location and nightly shows. We value your feedback and will take it into consideration. We apologize for any inconvenience you had during the check-in process. We hope to have the opportunity to welcome you back in the future with improved management.Best regards,Suelen Barker NewballAssistant Manager

Gracias por brindarnos una calificación!!

Gracias por brindarnos una calificación!!

Gracias por brindarnos una calificación!!

Estimado Sr. Jhon, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía. Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal. En cuanto a su inconformidad con las bebidas, restaurantes. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.

Estimado Sr. Jorge, Reciba un cordial saludo del hotel Decamerón Aquarium agradecemos que haya dedicado su tiempo para transmitirnos la experiencia durante su estadía.Nos alegra mucho saber que le haya disfrutado de nuestro hotel la atención del personal del bar y del restaurante.En cuanto a su inconformidad con la atención de los colaboradores de la recepción. Extendemos una sincera disculpa. Lamentamos su insatisfacción y reconocemos nuestro deber de realizar las gestiones necesarias para evitar otra circunstancia similar. Por tanto, estaremos adelantando las soluciones para corregir este tipo de molestias.Finalmente esperamos verle pronto de vuelta en este destino para seguir compartiendo experiencias inolvidables.

Estimada Sra. OlgaAgradecemos mucho el puntaje perfecto que nos dio y la reseña que escribió de su estadía, nos enorgullece también saber que nuestro personal transmite los objetivos de esta compañía que son brindar experiencias inolvidables a nuestros huéspedes.Anímese a volver con nosotros, le estaremos esperando con una gran sonrisa y la mejor disposición.¡Feliz día!SaludosSuelen Barker Newball

Dear Mr. RichardWe really appreciate your comments.We will take your feedback into account for our continuous improvement.We look forward for your visit to Decameron hotels again.GreetingsSuelen Barker Newball

Estimada NicollGracias por habernos brindado la mas alta calificación.La esperamos nuevamenteSaludosSuelen Barker Newball

Dear Mr. GabrielThank you for your valuable comments, it fills us with satisfaction to know that we were able to meet all your expectations, we will continue working to create new experiences.We would love to have you with us again.We will be waiting to assist you with pleasure.Good day!GreetingsSuelen Barker NewballAssistant Manager

Dear guest We appreciate your willingness to write your comment. For us, the opinion of our guests is fundamental and valuable, since it allows us to know how the service was. We are pleased to know that you enjoyed the food and the attention of our collaborators. We will take care of giving them their respective recognitions based on their good practices. Regarding your disagreement, we extend a sincere apology. We regret your dissatisfaction and reiterate our duty to take the necessary steps to avoid another unfavorable circumstance. Therefore, we will be attentive to the pertinent actions that we can carry out with respect to the adaptations in general of the rooms since it is of the utmost importance to keep the facilities in good condition and maintained. We hope that you will visit us again so that we can serve you as you deserve, and that you can see for yourself our improvement. Regards Suelen Barker Newball

Estimado Huesped Agradecemos su interés por darnos a conocer su experiencia por medio de su comentario. Queremos recordarle lo importante que es su opinión para nosotros, pues nos permite evaluarnos para consolidar nuestras buenas prácticas o modificar nuestras debilidades. El hotel Decameron tiene una inmejorable ubicación. Esta aproximadamente a 10 minutos del aeropuerto y es un lugar muy apetecido por turistas, ya que a tan solo pocas cuadras se encuentra la playa más larga y hermosa de la isla, bordeada por un malecón peatonal y paralela a la zona comercial, con los restaurantes, discotecas y bares más exclusivos. Desde aquí se disfruta de un encantador paraíso, que se puede recorrer completamente a pie. En cuanto a los menús, si bien manejamos una variedad de restaurantes, platos y snacks, comprendemos su disgusto, y amablemente le indico que sus comentarios serán enviados a las áreas correspondientes en pro de nuestra mejora continua. Sin más, lo esperamos muy pronto para ser los anfitriones de sus vacaciones en una próxima oportunidad. Saludos Suelen Barker Newball

Dear Mr. Pedro Thank you for your comment and for choosing the Decameron Aquarium hotel as your vacation destination. We are very happy to know that you enjoyed your stay and we hope to have you again as a guest at this hotel. Regarding connectivity, this service is really intermittent on the island in general, however, on the part of the hotel, there are future projects to improve the connectivity of all our guests. Again, we thank you very much for your comments and we hope to welcome you again on your next vacation. Greetings Suelen Barker Newball Assistant Manager

Dear Mr. Mauricio We appreciate your willingness to write your comment. For us, the opinion of our guests is fundamental and valuable, since it allows us to know how the service was and in what aspects we can improve. With regard to your comments, I indicated that the Decameron Aquarium hotel manages an Antillean environment, so its rooms and areas are traditionally decorated to blend with the Caribbean tradition that the island of San Andres offers. Regarding the lack of plugs in the rooms, adjustments are currently being made in order to have them visible to our guests. Finally and regarding the entrance to the hotel, we offer you an apology for the shortcomings and we will take care of developing strategies and solutions to avoid this type of situation. Without further ado, we are waiting for you very soon to be the hosts of your vacations in the next opportunity. Greetings Suelen Barker Newball Assistant manager

Dear Mr Ross We appreciate you sharing your experience through this comment. Your considerations are very relevant, since they allow us to make changes to consolidate our successes or modify our shortcomings. Regarding tour various complaints, we offer a sincere apology, as we are very sorry that your vacation was affected by the situations he mentioned. and we assure you that we care about your dissatisfaction and will honor our responsibility to make any necessary adjustments. So, we are executing the pertinent actions by making this feedback known to the corresponding areas, in favor of our continuous improvement. Without further ado, we hope to have the opportunity to welcome you back to our Decameron destinations to be the best hosts of your vacations. Greetings Suelen Barker Newball assistant manager

Dear guest Thank you very much for your comments. The Decameron Aquarium is a contemporary hotel that throughout its journey has tried to maintain the architecture of the Caribbean islands with a woody-style decoration in all its areas and rooms. However, we respect your appreciation very much and we hope to have the opportunity to receive you again in our Decameron destinations to be the best hosts of your vacations. Greetings Suelen Barker Newball

Thank you for writing to us and for sharing your experience. We are proud to know that your stay at the hotel was satisfactory and we look forward to seeing you again. Greetings Assistant manager

Dear guest, On behalf of the Decameron Aquarium hotel, we want to thank you for the time you spent giving us your opinion, which is very important to us. We are deeply sorry that you have had a negative experience with our services and we hope that at some other time you will visit the Decameron hotels again. Regards

Dear Guest, We would like to thank you in advance for your comments. Because your comment does not indicate your name, we cannot identify your reservation and to clarify the aforementioned, however, we are very sorry for your perception and comment about the services received and we apologize for the disagreement received, wishing you many successes Without further ado

Dear guest We thank you for the time invested in writing this comment, which is very complete and will surely be of great help to our future visitors. Indeed, the hotel was closed for 6 months due to the pandemic; therefore we are in the process of renovating and maintaining the areas in general and for these inconveniences caused we offer our most sincere apologies. Keeping the hotel in good condition is one of our priorities. We thank you for having highlighted the food offered and referring to the fact that the hotel is not friendly to English, we take careful note. We hope that you will give us the opportunity to serve you again during a next visit to the island of San Andres. Best regards Assistant manager

Estimado huésped, En nombre del hotel Decameron Aquarium queremos agradecerle el tiempo dedicado a puntearnos. Lo invitamos a que por favor nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales, Suelen Barker

Dear guest Thank you very much for your comments. The internet in general on the island is quite slow, so the Wi-Fi service in the hotel has its limitations, however; We will look at options to improve this service. We invite you to continue visiting us Cordially

Estimado huésped, En nombre del hotel Decameron Aquarium queremos agradecerle el tiempo dedicado en calificarnos. Lamentamos profundamente que haya tenido una experiencia negativa con nuestros servicios y lo invito a darnos más detalle acerca de su experiencia en el hotel Decameron Aquarium. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales,

Estimado huésped Lamentamos saber que su experiencia no haya sido la mejor y le ofrecemos disculpas por las fallas presentadas durante su estadía. Saludos Suelen Barker Newball Subgerente

Dear guest. First of all, we thank you for your valuable comments. We are glad to know that the service we provide at the Decameron Aquarium Hotel was to your liking. We hope you enjoyed your vacation and that you can give us the opportunity to attend you again during your next visit to the island.

Estimado huésped Le agradecemos su tan valiosa puntuación. Esperamos que nos visite nuevamente Saludos

Estimado Huésped Le agradecemos por habernos dado una calificación tan alta y esperamos que nos visite nuevamente.

Dear guest Thank you very much for your score. We are looking forward to your visit again regards

Good Morning Thank you very much for writing us. We love knowing that your vacation was enjoyed. Your comments about the attention of Trinidad and the entire Animation team will be sent shortly and please do not hesitate to visit us again. regards

Dear guest We thank you for writing us and for letting us know about your experience at the hotel. We take careful note of the comments which will be sent to the area in charge. Thank you very much for your visit and we hope you choose us again for your next vacations