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"Great service"

"The city traffic kept us awake late. We would choose a different room in the future. The bathroom door was not hung square, so was difficult to close. "

"Attention to detail in the amenities in the rooms was awesome"

"I booked on hotel.com but when I went to check in, they couldn't find my reservation. The carpet in our room was sticky and the rooms were not well insulated. Someone above us had a child that ran a few marathons (including hurdles?) until 10:30pm and then again in the morning. Parking was very full. Breakfast was just okay. We wouldn't choose this hotel again."

"If you want to be treated poorly by management, by all means choose this hotel. Jarrod, the general manager has no business being in this industry. He has no idea how to resolve issues or talk to guests politely. I’ll give him 0 stars. Monica. a manager, chose the wrong career as well. She should be in a position that doesn’t require customer interaction. The breakfast attendant was wonderful, the night front desk girl was helpful, and Jerry, the shuttle driver was very friendly. I gave the hotel a better rating only because of these 3 individuals. "

"Great people; good food"

"The hotel staff was not very welcoming or aware of the access. When I was directed to the indoor pool after 9pm to find the access locked, another person tried to redirect me back there. When I questioned them, they got frustrated and said I should know. There is limited lobby sitting options to gather, there are no table chairs on the courtyard. Looks nice but not practical to enjoy. Disappointed about the overall experience. "

"I can’t get ahold of anyone to situate our finances and get our deposit back. You can’t leave a voicemail it literally hangs up on you and the massage system isn’t set up or it glitches "

"Everything was great. Close to many restaurants and bars downtown. Convention centre right next door"