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"I’d give the hotel a solid 7/10. The stay was generally comfortable and enjoyable, with good service and decent amenities. The room was clean and the location was convenient, but there were a few areas that could be improved Overall, it offers good value for the price and I’d consider staying again."

"Everything about The New Garden was great, the housekeeping was top notch, the breakfast was better than expected, the front desk staff was helpful with getting me connected to the wifi and the security was on point. My two complaints are.. 1: I only got a wifi connection on my 3rd floor balcony or on first level (no big deal) #2: there's plenty of towels in the bathroom room but NO washcloths (my suggestion is to pack 1 or 2 in your bags) other than that I would definitely recommend as well as stay at New Garden hotel again"

"The Room Items( the Iron, Ironing Board Weren't in Good Working Condition. The TV. Didn't have. ESPN Available, and the Games that I was able to get. Was in the Spanish Language only. And after Paying for my Full All Inclusive package fir Myself and my Guest. I thought a Laundry service( for 10-12 items of Clothing would be a free Service!!! When I Checked Out, I was Charged $33 for 12 items !! Which wasn't Good."

"Exelente servicio al cliente, el personal en todas las areas extremadamente amable, comidas 10/10 higuiene en todas las areas, 💯x💯 recomendado."

"I would’ve enjoyed my stay much more if there hadn’t been so many hidden charges and unexpected fees afterward. I was also disappointed that the room didn’t include a microwave, the bed was extremely hard, and there was no room service available. Those amenities are important to me when choosing a hotel, and without them, the overall experience felt uncomfortable and inconvenient. Unfortunately, because of these issues, I have to leave a negative rating. My stay could have been far more enjoyable if the accommodations had matched what I was expecting and I hadn’t felt nickel-and-dimed throughout the experience."

"Clean properly good location frequently staff"

"excellent new hotel"

"It’s a small resort but the staff is great and so is the food. "

"Staff needs better training and dealing with customer requests. They need to have a back up plan when their system is down. The food was great."