Top Hotels Near Saint Thomas Heart - Gallatin in Nashville from AU$93

"The hotel was beautiful and the staff was amazing my only complaint was I paid for a two queen bed room and upon check in they changed my room I then went down stairs and they switched my room to another one claiming it to have two queen beds well I get the key card go up to the room and it’s still one king bed so I go back down there another time they change my room I go back upstairs still one king bed so then I go back downstairs to the receptionist for the THIRD TIME and this nice gentlemen said that sometimes they downsize the rooms to make more room for other people which I informed him if I’ve already paid for two queen beds how can yall downsize me without even telling me needless to say they fixed me up but after a long day of travel that’s not something you want to have to go through. "

"All of the staff was above and beyond, especially the breakfast attendant and front desk. The room was clean and the breakfast was delicious. Thank you :)"

"Room was nice and spacious. Breakfast was good. Hotel also had an EV charger."

"Breakfast was as expected convenient wish they had a place to eat though as it was mention on the website as an option. To find out ots uner renovations other than that great location clean and quiet close to the airport "

"I didn't eat breakfast there. I ordered in. The staff was great! 😃👍"

"Nice place, but I am a light sleeper and the jets taking off kept me awake."

"Friendly and professional Staff! "

"Great location right near Gaylord Opyland convention center "

"Hotel has the potential to be great however the staff and the conditions of the cleanliness of the hotel prevent this. Staff looks miserable, not approachable or friendly. Attempted to say hi while walking past, and greeted with a stare and silence. We had a double queen room, one bed was made daily, the other was not. Room wasn't vacuumed during our stay. Towels were changed out daily but no cleaning. Our balcony had beer cans and garbage upon arrival ( not our garbage ) and still there at departure, we had asked the cleaners to remove it, and was told where the garbage can was so that we could remove the garbage on our own. The amount of dust and dirt in the stairwells was alarming. Staff threatens fines of $500.00 for smoking of any kind inside property or on the balconies however the hotel smelled heavily of weed and smoke. When brought to attention of staff, they shrug it off and say "people will do what they want to do". Kids were staying at this hotel for an event, and no one cared or did anything about the smell. At check in, staff mention for balcony rooms, there are cameras to make sure no one is smoking and continue to threaten fines. When asked if the cameras look directly into the room due to the fact they are watching the balconies, staff state "they will ask the manager". The walls are thin and you can hear your neighbors alarms, conversations, hair dryers, walking.... you hear it all. We did not complete our stay. "