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"I rarely give scathing reviews, but our trip included harassement from the hotel manager and I want to make sure our experience doesn't go unnoticed. The booking was a work trip for my husband. At the hotel the heating was broken (mid-November) and the hotel manager put a small space heater to "solve the problem". We asked for a different solution or to be moved to a different hotel. The manager gave a different space heater that was also not sufficient for the room. We called Expedia for...

"Superb location for all visitors to Saint Etienne "

"Average stay. Not much in terms food/restaurants close by."

"Stayed here with my family for one night, great hotel, great breakfast (kids 10yo and younger are free). Staff was exceptional! Would recommend. "

"the location and the reception are very good"

"We were in Saint-Etienne for the Rugby World Cup. This hotel is ideally located to the city Center. Tram rides to the stadium were very convenient. "

"Very nice hotel with attentive, helpful and friendly owners (family owned and run). "

"Hotel can not be closer to the train station - and that’s a good point. Hotel is clean - room perfectly quiet even there was a sport event in St-Etienne with young athletes and clubs in the hotel. Breakfast is perfectly dressed and people are very helpful to answer our questions. Nothing could be better ! I would be pleased to come back."

"Above this place at all costs, Not clean at all. The room smells of body odour, and the toilet and shower area smells like rotten eggs. Bed sheets are not clean still hair every where and the blankets still had stains. Actually I don’t think it was ever changed from the previous guest’s stay. I do understand it’s a budget-friendly hotel, But I would not recommend it even if it was for free. I would suggest you go sleep on the road or man up just sleep in your car."

"Great stay! "

"Correct et personnel serviable"

"Great staff service from all the family"