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"The location was great"

"We stayed at this hotel for two nights and had a very disappointing experience. The staff was extremely unprofessional, and the room felt dirty and dusty throughout our stay. It was unpleasant even to take off our shoes and walk around the room in slippers. We also noticed bugs running around the room. Everything felt old, poorly maintained, and unclean. The hotel markets itself as a five-star property, but in our opinion it doesn’t come close to that standard. Our stay was very uncomfortable and left a very negative impression overall. Usually we do not write negative reviews but this time it was impossible not do it. Never recommend to anyone."

"Rude staff + bedbugs + bad amenities + No AC The location is the only positive. However, the service is terrible and the receptionist with glasses is particularly unhelpful. Her default response to anything is “no” “fully booked” or “not possible”. For example, she initially said there was no parking but then when a colleague gave us a space we discovered there were loads available. The internal design is strange too. We weren’t given any introduction so we had to search for the garage and hotel entrances after 10 pm when the main outside gate closed. The rooms are tiny and the lighting is poor. I’m quite surprised this is part of Marriott Bonvoy. The temperature in Lille was 24 degrees, yet the room was boiling hot and there was no air conditioning. It was centrally controlled and set to heat mode. Rooms facing the front yard can be very noisy from drinkers sitting outside."

"Upon arrival the room wasn’t prepared but was remedied quickly. The room was spacious and included a dining table and chairs. Bed was ok, not super comfortable. Cleaning was ok, I noticed things that were missed. There were a few coffee pods and tea. It had a bathtub which was great. Location was excellent, mall and train station right across the street. A buffet breakfast was available but we didn’t partake. Overall it was ok."

"Wonderful staff, breakfast and location!"

"Staff were amazing , rooms were small and bathrooms were even smaller with no lock and a whole in the door. "

"The room photos may misguide you. We stayed 2 adults and 2 children. The bed for the kids were a sofa bed. One pillow was missing and room condition was fair. One of the reasons for choosing this hotel that provides cap park space. But hotel said parking spaces are full and guided me to the same underground parking space with paid option. Evenif, there were some minor issues like mentioned above, in terms of location and price it is can be preferable for short stays. "

"Comfortable beds, good parking, close to restaurant and shops "

"It is in a quiet location next to Aldi, and a superstore which is 30 seconds away. The rooms are nicely decorated and well equipped. It was very good value. The room can get stuffy when the window is closed. It could do with a fan, or air conditioning. The tram stop is a few minutes walk. The breakfast is basic it consists of baguettes and pastries, and a selection of drinks. "