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"I never book for included breakfasts because that is a good way to"

"The breakfast menu was fresh and versatile, but an additional choice of rolls, sourdough and healthy whole meal/seed bread would be great."

"Great hotel, free parking and perfect for visiting Rye. Breakfast was very nice also!"

"Staff we wonderful, very attentive. "

"Limited breakfast menu Room was cold The fire door was left open in room Bar was shut so couldn’t get no drinking water for coffee or tea in room Placed felt tried "

"Very nice room staff helpfull we stay there a few times a year."

"we always love staying at the mermaid Inn Gorgeous old quirky beautiful place with lovely staff "

"I recently stayed at this hotel and found that its location is one of its biggest strengths. It’s close to plenty of shops and restaurants, and the lively pub downstairs adds a lot of character and energy to the place. There were, however, a few areas where the experience didn’t quite meet expectations, and I hope this feedback is helpful for both management and future guests. Breakfast Issue Breakfast wasn’t available on Saturday morning at the time confirmed in my booking and at check‑in, due to the kitchen staff being unable to access the kitchen. The staff member on duty did their best and suggested I go to another restaurant and request a refund later. Unfortunately, when I spoke with the manager, the interaction felt dismissive, and the hotel only refunded the nominal breakfast cost rather than honouring the original arrangement. Clearer communication and a more guest‑focused approach would really improve this. Room Cleanliness The room carpet hadn’t been cleaned before my arrival and had a visible stain, and the room wasn’t serviced on the second day. Small details like this make a big difference to the overall stay. Room Condition A few maintenance issues stood out: mould around the bath, a broken shower fitting that made it difficult to wash comfortably, and a vanity mirror that couldn’t be adjusted. These are all fixable and would help elevate the guest experience. "

"5 stars goes to the staff at The Kings Head, they were all so kind, friendly and helpful. The food was also fab, good choices and the breakfast was great. "