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"Food and service was great "

"The staff is very helpful and nice. A number of staff are bilingual and they helped us with our bags. "

"The place was perfect clean and the the staff very kind "

"Very clean place, excellent staff, great breakfast included "

"nice place"

"Todo excelente "

"Very friendly and professional "

"Was a espectacular hotel thanx for all guys "

"This hotel is amazing. The staff is so attentive and made all of my accommodations. I would def recommend staying in Itza hotel in the beautiful city of Cuenca! I would come back for sure. "

"Very helpful staff n better than average breakfast!"

"The advantage was that the hotel is within walking distance of the main bus terminal and close to a tram stop. The shower also had amply supply of hot water. But the staff could use with better training in customer service. You should not have to wait several minutes when you arrive at 5:30 pm for someone to open up the door to check you in. The staff also had trouble finding my reservation once I did check in. "

"Great beautiful rooms"

"Clean room and friendly staff. Beautiful neighborhood right in the heart of the historic district."

"Super nice and helpful staff - nice rooms - good breakfast"