Rosewood Hotels, Saskatoon

"Place is clean. Breakfast is okay. Staff is polite just enough."

"Travelled with another family so we had two rooms booked two separate reservations. We booked 2 of the theme rooms. Wanted a bit of an earlier check in so I had Messaged days prior to ask if that was possible. We were told to call the day of check in after lunch time to check. No problem. So we called around 1:00 and were told we could check in at 3:00. Asked specifically about both rooms and were told yes. Perfect. Arrive shortly after 3:00 and only one room was ready and did the whole run around of who did we talk to, are we sure we asked about both rooms blah blah blah. Whatever one room was ready so at least we had something. And because it was a theme room it wasn’t like they could stick us anywhere. Asked if they could call as soon as it was ready the again said yes. Surprise surprise no phone call. I went Back to the lobby after 4:00 and was able to check in. Annoying and inconvenient but again whatever. The rooms were dated. Clearly not updated in a while. The specialty theme blankets and pillow cases on the beds were stained and pilled from lengthy use. The tall tables were so wobbly we almost spilled a few times before we stuck something under it to make it sturdy. The velvet chair had a gross feeling to it like it was filthy. The tub was rusty stained and looked horrible. The themed shower curtain was cloth and not positive it gets changed. The pool areas are separated not one big area as the pictures make you think. It was so crowded I’m sure it was over capacity."

"It was very noisy and staff did not look into kids running around and playing mini stiks in hallway. We did not stay for the 3rd night as planned. "

"It was a nice updated hotel. The cable TV was clear, Nespresso machine, shampoo smelled nice and the room came with slippers which was a nice touch. There was no hand lotion or coffee in the lobby though which differs from other similar tiered hotels. However, it's just the trade offs between different hotels. "

"It was so unbearably hot in our room that we could barely sleep. The one elevator was still broke down like it was a month and a half ago. No housekeeping to our room at all, even to change the garbage. The light in the bedroom did not work. The closet door was hanging on only by one hinge and almost fell on my grandson. Our coffee maker did not work and I had to ask 3 times for a new one. I asked for clean towels and got none. They were supposed to send someone to bring them to my room and never did. I will not be staying here again"

"Front desk staff are helpful and very pleasant. I had a small hiccup with the under ground parking and the front desk was a great help. That being said the underground parking is small and fills up quickly which can be a problem if you arrive later in the evening."

"Amenities were under renovation. Did not know until I got to the hotel. Quiet in the halls, clean rooms, took forever to get warm water to shower, housekeeping did not refill coffee or towels, was not happy. Went to the bar to get food, limited menu due to renovations and the bar staff was not very present. Too busy visiting each other rather than helping the customers. They gave me free parking for the inconvenience of the warm water. Guess that’s a bonus. For the price I paid to stay there, I would have expected better. "

"You can tell this property is well managed and cared for. Little things like having a staff member attend the waterslide for safety are appreciated. Room was as expected, clean. Breakfast was pretty standard continental, honestly could have a bit more variety (no berries for the waffles for example) but that’s nitpicking. It’s a good hotel, and I’d stay there again."

"They never let me check in because I didn’t have a credit card and I never got reimbursed my money because of this! I’m pissed"