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"Our stay was great. Beautiful view of the river and our room was very clean. "

"The pictures may be some years old. The pictures may have been older. The theme is exact. The view from the balcony is not like in the pictures. There are buildings all around it now the room was clean. The property just looks dated. The staff is amazing worth what you pay. smoking allowed in the common areas, just not in the room"

"Great location, pool was wonderful for kids. Would have been nice to know about the trolley in Gatlinburg, it’s free and easy to use. We didn’t know about it till the end of our stay. Hotel is in a good location, has beautiful scenic views! Hotel is on a really steep long hill, so there is no walking to anything. Rooms are very nice, but poor lighting. There is an extra fee at desk with check in, cost was higher than it was with hotels.com. Additional parking fee also added, which we were aware of prior to arrival."

"Very clean! Beds were comfortable."

"All was wonderful we enjoyed very much Clean rooms ,great breakfast, love the pools Staff is great"

"The main concern is that you have hot tub and pool in the Expedia page and yet those amenities are unavailable for repairs for a long time. The issue was fixed for me with the removal of the resort fees during our stay, but as of 04-26, several days after I reported the problem, the Expedia page still has the wrong information. That constitutes mis advertisement, and it's hard to trust Expedia after this experience. Now, I want to be fair: In general, was the staff courteous and friendly and the room clean and comfortable? Yes. I must say I was upgraded to an apartment and can't say what the normal rooms look like. The apartment was very nice, even if too large for our needs. One final concern: we were told we were "already paying for a cleaning fee", which sounded strange - I have seen taxes, and resort fees, but not cleaning fees when one does not require any extra cleaning other than normal cleaning after one leaves the room. I'm uncertain of whether I was charged such "fee," as I haven't yet received the final receipt by email, two days after checking out from the room."

"The entire family enjoyed our stay! We will be back because we had so many things we wanted to do. Checking in was a breeze and the information desk had so many thing for us to do with coupons included. The room was clean and we had a nice view of the outdoor waterpark. I was able to text whenever I needed anything and they got it done right away. The staff was friendly and helpful when needed. The food and drinks were a plus as well. We really didn't need to leave for anything."

"It was all ok. Food could be better. Waterpark was fun but crowded."

"Staff was so nice. Being over the plaza was loud though."