Rockwell Hotels, Hot Springs

"Check in and check out went fine. Was way too expensive for how run down it was. Could be cleaned better. Mildew smell. Waffle makers at breakfast didn't cook all the way but the rest seemed fine. Walls are very thin. Was woke up at 4am by our neighbor blasting the tv and i didn't get any sleep. Tried calling front desk to help with no answer. Ac worked great. Low water pressure in sink. Parking on one side of building and walking through and up stairs was annoying. "

"Great stay"

"Shuttle not as great as previous stays, "

"Checked in on a Friday where there was 3 staff members talking and I tried saying hello to which no one responded. Then I had to wait forever for someone to say I will take care of him. No problem got to our room which was room 504 and wall paper was coming off the walls and and tried taking a shower that afternoon and also the next morning which we had zero hot water. If you spend $300 a night for a hotel the least I would expect is hot water. Told the staff and all I got was I’m sorry thank you for staying."

"First, the outside of the building, the neighboring park, the area, and the lobby get your hopes up. The lobby and the veranda, that is off of the lobby, is great. Definitely go there. However, the room was just awful. They say they are renovating, and I must have gotten a pre-renovation room. We like NOTHING about the room. The dirty carpet was patterned avocado green - from like 50 years ago. Too filthy to use in a garage. Toilet didn't flush. Wood rot in the closet. Shower was ancient. Zero sound insulation. We heard every word our neighbors said. And the bed squeaked all the time. And just little things. If we were honeymooners, the whole hotel would have known. Maybe if you get a renovated room it would be fine, but what we had was awful. And it was small. When we mentioned the squeaky bed, the receptionist couldn't have cared less. "

"The remodel was good! I don’t feel it was worth the price we paid to stay2 nights! Our room wasn’t cleaned our 2 nd day! I had to call to receive clean towels and pick up trash! I also had to call to get bedding for the pullout bed! "

"The front desk staff person when checking in was not at all friendly. "

"The continental breakfast was terrible. "

"Perfect location for NP. Staff super friendly!"