Lakeland Hotels, Hot Springs

"When we arrived at 11pm that night. Doors were locked knocked for 15 mins. Thank goodness another person staying at the hotel seen us and let us in. Guy behind the counter didn’t care, didn’t greet us, didn’t apologize, very cold and borderline rude. This is our second year staying at this hotel and I’m not sure if we’ll book again when we come back next year. the morning lady who also stocked the breakfast was absolutely amazing and gave our daughter some food to feed the turtles. Room was clean, water didn’t get hot in the shower. Friendliness and customer service will go a long way. Don’t know who the guy behind the counter was at night, but he absolutely sucks at his job. I don’t even care if he owns the hotel. "

"Yes the breakfast was awesome. Very clean and the kitchen staff was very friendly."

"The room we were in was dirty. Shower was so bad I would not let my dog bath in it. Paint pealing off the walls and ceiling.this room should not be rented out to anyone till it has a deep clean. The lamp only works if you plug it in for on and unplug to turn it off. Very sad. Room 824. The hot tub only had 3 jets that worked. "

"Great location. Pillows were pretty sad. Avoid rooms near the elevators on higher floors - noise from elevator motors was a problem."

"Omelet station was a hit. Clean rooms and lots of space "

"Was normal hotel breakfast "

"Very clean lovely staff thin walls ha "

"The room was OK it was nice enough that you would be comfortable in it. Now the location was great. You didn't have to fight a lot of traffic to get in and out of your Hotel. Just drive to the light and take a right or left and keep straight either directions lead to all the action."

"Friendly staff but the rooms needed some work. "