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Reviews of Med City Inn & Suites - Mayo Clinic Area

2.5 out of 5
Med City Inn & Suites - Mayo Clinic Area
435 16th Ave Nw, Rochester, MN

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 162 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a nice sidewalk outside along the creek.
Stayed 3 nights in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price. Beds were confortable.
Stayed 2 nights in May 2024

8/10 Good

Tracey, HOPKINS

Travelled with family
Liked: Staff & service
The building didn’t seem all that updated. The breakfast was not the greatest. Could have used a paint job but it served out purpose. A roof over our heads for a night.
Stayed 1 night in May 2024

6/10 Okay

Andrea, Eveleth

Travelled with partner
Liked: Staff & service
The Staff was very helpfull. Always wanted to make sure you were comfortable. I don't think it was the best area of town. The Property did not look inviting
Stayed 1 night in May 2024

8/10 Good

Palmer Henderson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2024

4/10 Poor

Gary

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room 214 needs a makeover. Carpet ripples, bed smells, pillows are old and tiny, mattresses bad, Chair was so dirty I would not put my suitcase on it much less sit in it, We have stayed here 2 times previously (once for a week) and never had a room this bad.
Stayed 1 night in May 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Linda

Business traveller, Travelled with partner
Room not cleaned or replenished with towels without request. Maids do not speak English and did not know what we were asking for.
Stayed 4 nights in Apr 2024

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing's unique about the place just clean, quiet and close to Mayo.
Stayed 1 night in Apr 2024
Response from Tony on 13 Apr 2024
Thank you for staying with us at the Med City Inn & Suites in Rochester, MN. We appreciate your business and feedback. We look forward to seeing you again soon.

8/10 Good

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price.
Stayed 2 nights in Apr 2024
Response from Tony on 13 Apr 2024
Thank you for staying with us at the Med City Inn & Suites in Rochester, MN. We appreciate your business and feedback. We look forward to seeing you again soon.

10/10 Excellent

Janeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area and hot tub was nice. Staff was friendly!
Stayed 1 night in Apr 2024
Response from Tony on 13 Apr 2024
Thank you for staying with us at the Med City Inn & Suites in Rochester, MN. We appreciate your business and feedback. We look forward to seeing you again soon.

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not nearly as nice as it looked online.
Stayed 1 night in Mar 2024
Response from Kris on 3 Apr 2024
Rachel,I am sorry to hear our hotel did not meet your expectations. We strive to provide great accommodations and great service to our guests. Please give us a try again in the future.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. Nice rooms. We would definitely staff again.
Stayed 1 night in Mar 2024
Response from Karen on 28 Mar 2024
Thank you very much!!

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Wasnt a bad property to stay at..will stay again
Stayed 1 night in Mar 2024
Response from Karen on 24 Mar 2024
Thank you!

8/10 Good

Sharron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I would like is for people to wear shoes in the dining room
Stayed 8 nights in Mar 2024
Response from Karen on 11 Mar 2024
Thank you for bringing that to our attention

6/10 Okay

Robert, Casper

Travelled with family
The property is very dated. Our room appeared clean but we had problems with ants. They only offer housekeeping on request. We were told to place our trash outside our room. On arrival I asked if we could check in early, the response was “maybe”. I wasn’t asked for any ID when I checked in and was given keys to the room without explanation of where the room was or best place to park and enter. All other interactions with the front desk were friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Karen on 14 Mar 2024
I am truly sorry this happened to you. Do you happen to remember the name of the guest service rep? I am very surprised to hear that I hope you give us another chance

8/10 Good

Giuseppe

Business traveller
Liked: Staff & service
Staff was nice. The building would need some refreshing, but the room was clean. Famous Dave is in the same building and can provide in-room service, which was nice.
Stayed 1 night in Mar 2024
Response from Karen on 5 Mar 2024
We appreciate your kind words

8/10 Good

Cathy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kiddie pool
Stayed 1 night in Feb 2024
Response from Karen on 23 Feb 2024
Thank you!!

8/10 Good

bruce

Stayed 2 nights in Feb 2024
Response from Karen on 19 Feb 2024
Thank you!

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Karen on 18 Feb 2024
Thank you

8/10 Good

steven j.

Travelled with family
Liked: Cleanliness, amenities
Jacuzzi room was very nice. Parking area was in poor condition.
Stayed 2 nights in Feb 2024
Response from Karen on 18 Feb 2024
Thank you.

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for mayo clicnic
Stayed 1 night in Feb 2024
Response from Karen on 13 Feb 2024
Thank you Loren.

8/10 Good

Jessica

Stayed 1 night in Feb 2024
Response from Karen on 24 Mar 2024
Thank you!!

8/10 Good

Carol

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in and check out were friendly and helpful. Breakfast buffet wasn't fully stocked when we went, but after alerting the desk, things were eventually restocked.
Stayed 1 night in Feb 2024
Response from Karen on 7 Feb 2024
I am glad t hear you were satisfied with your stay

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Karen on 7 Feb 2024
Thank you so much!!!!

10/10 Excellent

maurice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Karen on 5 Feb 2024
Thank you so much!! We appreciate you

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit tucked away but ample parking and signage. Clean and friendly staff
Stayed 1 night in Feb 2024
Response from Karen on 5 Feb 2024
Thank you so much!!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Karen on 3 Feb 2024
Thank you so much!

8/10 Good

Barbara

Business traveller, Travelled with partner
Liked: Staff & service
Great convient shuttle service to Mayo Clinic. Staff is friendly.
Stayed 3 nights in Jan 2024
Response from Karen on 31 Jan 2024
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and hot tub are great. Great place for kids with a decent breakfast.
Stayed 1 night in Jan 2024
Response from Karen on 31 Jan 2024
Thank you!!!

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here every year for our annual doctor appointments, very friendly staff and clean rooms
Stayed 1 night in Jan 2024
Response from Karen on 27 Jan 2024
Thanks so much!!

6/10 Okay

Rosemary

Business traveller, Travelled with partner
Carpet needs updating. Toilet was plugged. Beds were comfortable
Stayed 1 night in Jan 2024
Response from Karen on 27 Jan 2024
Thank you for your feedback, we are updating and hope you will give us another chance.

6/10 Okay

Koreen

Business traveller, Travelled with partner
Liked: Staff & service
issues with plumbing
Stayed 2 nights in Nov 2023
Response from Karen on 26 Jan 2024
I am so sorry to hear this and I hope the desk helped you resolve the issue

8/10 Good

Tami

Stayed 1 night in Jan 2024
Response from Karen on 24 Mar 2024
Thank you!!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
We are a simple family that don’t need much when we travel so we appreciate these places because they’re inexpensive and if we were to need anything from room service, there’s no issue with getting the things that we need. We appreciate the guest house in and we definitely will be coming back when we return to Rochester.
Stayed 2 nights in Jan 2024
Response from Karen on 24 Jan 2024
We appreciate you very much!!!

8/10 Good

Lydia

Stayed 1 night in Jan 2024
Response from Karen on 24 Jan 2024
Thank you!!

6/10 Okay

Tina

Travelled with family and small children, Business traveller
Liked: Staff & service
We had an easy check in and out. Place was clean other than some dirt still in bathtub. The main issie was the overwhelming smell of marijuana the instant we walked in and throughout the halls. In the room was ok. Clerk was friendly and helpful.
Stayed 1 night in Jan 2024
Response from Karen on 23 Jan 2024
I apologize, I would like to fix this. Please call me direct

6/10 Okay

Laneice

Liked: Staff & service
The toilet was old look dirty it was only 2face towels the bedding was spots in it and they over charged for my pet n took all my lil money for food but it was quiet n thanks
Stayed 2 nights in Jan 2024
Response from Karen on 23 Jan 2024
We enjoyed having you!!

8/10 Good

Lori

Stayed 1 night in Jan 2024
Response from Karen on 22 Jan 2024
Thank you LoriWe really appreciate you taking the time to rate your stay with us. Let us know what we can do next time to make it a 5 out of 5!

4/10 Poor

Joan

Stayed 2 nights in Jan 2024
Response from Karen on 23 Jan 2024
I hope you will give us another try. We are working hard to improve this property.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
5stars
Stayed 1 night in Jan 2024
Response from Karen on 18 Jan 2024
We appreciate you!!

6/10 Okay

Adrienn

Stayed 9 nights in Jan 2024
Response from Karen on 7 Feb 2024
Thank you!!!

10/10 Excellent

JoEllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Value
We have used this hotel frequently for medical appointments at Mayo Clinic. The shuttle service is excellent and appreciated. The front desk is always helpful. Some of the beds are a little more comfortable than others, but still do the job. We have no complaints other than the bathroom fans need an upgrade. We appreciate Guesthouse Rochester!
Stayed 1 night in Dec 2023
Response from Karen on 14 Jan 2024
Thank you for this review!! Hope to see you again!!

8/10 Good

Jayda

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Karen on 18 Jan 2024
Thank you!!

6/10 Okay

Pat

Travelled with family
Liked: Cleanliness, room comfort
My last stay there
Room was OK. BUT, the pool should have been closed! Once again, the hot tub was not even warm and the pool was scummy! Maintain the area appropriately or close it! Excuses have worn thin. Once again, the key cards had to be re-keyed on day 2. These excuses have also worn thin. We have stayed there multiple times over the last 10 years, but, this will be the last.
Stayed 2 nights in Dec 2023
Response from Karen on 14 Jan 2024
I am so sorry this was your experience We are working hard to improve this property. Please give us another try sometime.

8/10 Good

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Karen on 28 Dec 2023
Thank you!!!

8/10 Good

diane

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023
Response from Karen on 28 Dec 2023
Thank you!!!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is helpful and friendly.
Stayed 1 night in Dec 2023
Response from Karen on 18 Dec 2023
Thank you so much for the review