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"The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for...

"Reserva Andina cumple todos los servicios y comodidades publicitadas."

"Clean room"

"Excellent property. The staff was amazing and very friendly. The views are beautiful. The rooms were spacious with balconies and a free standing tub. We stayed five days for my son's wedding and it was fairytale like. Enjoyed breakfast and the spa services. The hotel did not disappoint. It is a bit out from the main city. But the hotel has a boulevard of restaurants and shops across the street, a golf course, gym and golf carts for rent. Overall the family loved it. I would definitely recommend...

"Todo en orden cosas por mejorar en el hotel ir actualizando las habitaciones ….. lo demás la Comida siempre un 10 y todo lo demás excelente"

"Todo excelente . "

"The place was pristine and the lady at the reception was so kind and frienly. "

"Clean an good breakfast"

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"Una stupenda casa coloniale a due passi dalla piazza di Giron. Colazione buonissima!"

"Excellent service overall. Spacious and very clean room."

"Great hotel"

"Great place, helpful staff, clean.."

"Desk clerk refused to provide me with the wifi password for my laptop..... not sure if the wifi was working as she keyed it into my phone but it showed no wifi present... "

"Like the place and good price…"

"Staff was very friendly Rooms were clean Only issue was that the pool was closed when we tried to get it"

"Excellent 🏆"

"Es un lugar excelente, muy bien ubicado y las habitaciones tienen todo lo que uno necesita"

"Great stay"