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"Worst hotel I’ve ever been too. Room and hotel extremely run down, bed was torn and had poop stains on the comforter, shower tub was cracked and leaking, some gross sticky substance on counter top, hotel apparently ran out of shampoo and told me I had to go to to the store at 10pm if I wanted to shower. When asking to to cancel my reservation Gigi who was useless offered me another room after lying earlier saying they were completely booked up and tried putting me in an equally disgusting room. When I went down to tell her that the room won’t work either especially since it didn’t even have the basic amenities she said it’s only one night……. I immediately booked a new hotel and got out of that sess pool as fast as possible. Expedia tried to help refund my money but the hotel denied. Stay far from this hell hole."

"The charge for breakfast prevented us from staying any longer than necessary. The hotel smelled very perfumy and strong like it was trying to hide something. The pool has too many bugs inside it."

"Everything's was/is great, from the staff down to the cleanness. Breakfast great, rooms are quiet. True blessing."

"Location was perfect. Hotel was nice and clean."

"The beds were very comfortable and nice."

"Friendly staff, assistant manager was great."

"Nicelocation with easy access to downtown and Baylor Uni ersity. "

"The staff was great, location was great. Room had some spots that were missed when they were cleaning it for us but we made due and cleaned it. Overall great experience except for a few dirty spots."

"Stayed at SpringHill Suites in Waco. Staff was very friendly and the room initially looked and smelled clean. Unfortunately, we noticed a black stain on one of the pillows that also smelled sour, along with several questionable stains on the carpet. The shower had pink buildup on the door, and the sink drained extremely slowly. Cleanliness is the most important thing when it comes to hotel stays, so this was disappointing. Overall, great service, but the cleanliness and maintenance need improvement."