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"We didn't use the Spa or have any meals there so we can't comment on that. But the welcome at check-in was great and the room was excellent. We did have a drink in the bar where the service was excellent and very friendly. Overall we had a lovely stay."

"Breakfast was fine"

"good"

"The room was lovely. Bathroom needs to be cleaned better, our shower wasn’t running properly and all that was down to was cleaning the shower head which I did myself. The English breakfast seemed to upset mine and my partners stomach so we stuck to the pastries and cereal which they had a good choice of. The check in staff were professional and polite but could be more informative on what is available on site and help with directions. The two members of staff who truly were outstanding, friendly, polite and inviting were Linda on breakfast and Craig from the gym. Both of them were helpful, informative and very welcoming to guests,the young girls serving at breakfast were abrupt, ignorant and too busy having a chin wag to care for the customers. This is our second year of staying here and we love the location. The price we’ve paid, I guess we were just hoping to feel more like a guest than a chore. We’re hoping that if we come again next year it will be a more enjoyable experience. "

"I had a nice stay but we felt the property carpets were outdated and felt unclean and we tried to use the spa and there was no loungers and have to sit at the side of the pool, we had booked a “spa weekend” but due to lack of loungers and then being busy everytime we came down to the spa we ended up going into the local city which was not really our plan as we wanted a chilled weekend "

"I wanted to change my booking because of my ill father but wasn't able to because i’d already paid & was only the last minute we decided to go,i’m so glad we did such a beautiful old pub ,nice clean rooms,hot shower & even a complementary bottle of wine,just the break we needed & we’ll definately be back "

"A nice long wknd break in Chester. Staff were friendly. Loved the water dispenser in corridor. Hotel’s location was perfect. The rooms are a nice size with a large bed. Felt comfortable during our stay. Occasional noise from other guests returning to their rooms in early hours of morning; but that happens. Seal on the shower door had come away and so water poured onto bathroom floor during shower & the shower controller was coming away from the wall, which lent to the feeling the rooms were a little tired in places. This didn’t impact our stay and would happily book again. "

"The bed I had was harder than I’m used to so that was a bit of a let down. As for breakfast it was help yourself. Fine for things like cereals, yoghurt, fruit juice and toast, but not for cooked food. That should be cooked to order not put out and kept warm for an hour or two. The eggs were really tough."

"Lovely hotel staff friendly and helpful would recommend "