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Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Guest reviews

4.1 out of 5 Very good
432 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Spa
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitiser provided
Personal protective equipment

Map

Explore the area

Popular LocationNantclwyd y Dre2 min walk
Popular LocationGower Area of Outstanding Natural Beauty3 min drive
Popular LocationMoel Famau Country Park16 min drive
AirportLiverpool (LPL-John Lennon)68 min drive

Choose dates to view prices

  • Standard Room, 1 Double or 2 Single Beds

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 Double or 2 Single Beds
  • Deluxe Room, 1 Double or 2 Single Beds

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsDeluxe Room, 1 Double or 2 Single Beds
  • Suite, 1 Double Bed

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsSuite, 1 Double Bed
  • Deluxe Suite, 1 King Bed (Prince of Wales)

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsDeluxe Suite, 1 King Bed (Prince of Wales)

About this area

Ruthin

Ruthin Castle Hotel & Moat Spa is located in Ruthin. Caerwys Golf Club and Holywell Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Coed Llandegla Forest and St. Asaph Cathedral.

Map
Popular Location

What's nearby

  • Nantclwyd y Dre - 2 min walk
  • Gower Area of Outstanding Natural Beauty - 3 min drive
  • Moel Famau Country Park - 16 min drive
  • Loggerheads Country Park - 16 min drive
  • Denbigh Castle - 20 min drive

Getting around

  • Penyffordd Station - 20 min drive
  • Liverpool (LPL-John Lennon) - 68 min drive

Restaurants

  • On The Hill - 2 min walk
  • Gail's - 2 min walk
  • Siop Nain - 2 min walk
  • Myddelton Grill On The Square - 3 min walk
  • Costa Coffee - 3 min walk

About this property

Ruthin Castle Hotel & Moat Spa

Family-friendly hotel with full-service spa and restaurant
A full-service spa, a restaurant and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a health club, a sauna and self parking. All 58 rooms feature modern comforts such as LCD TVs with digital channels, along with free WiFi. Guests will also find 24-hour room service, premium bedding and coffee/tea makers.
Ruthin Castle Hotel & Moat Spa offers 58 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Ruthin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered self parking (surcharge)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends: GBP 17.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fishing
  • Full-service spa
  • Health club
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • Business centre
  • Meeting rooms
  • Conference space

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - swedish
  • Massage/treatment rooms
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for GBP 20.0 per night.

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 17.00 per person (approximately)
  • Airport shuttle fee: GBP 120 per vehicle (one-way)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser
Contactless check-out is available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Ruthin Castle Hotel Moat Spa
Castle Hotel Moat Spa
Ruthin Castle Moat Spa
Castle Moat Spa

Frequently asked questions

Can I cancel my reservation for free at Ruthin Castle Hotel & Moat Spa and receive a full refund?
Yes, Ruthin Castle Hotel & Moat Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Ruthin Castle Hotel & Moat Spa cancellation policy on our site for more details about any exclusions or requirements.
Is Ruthin Castle Hotel & Moat Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is available for a fee.
What time is check-in at this property?
Check-in is from 3:00 PM to anytime.
What time is check-out at this hotel?
Checkout is at 11 AM.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of GBP 120 per vehicle, one-way, applies.
Where is this hotel located?
This family-friendly Ruthin hotel is within 3 mi (5 km) of Nantclwyd y Dre and Gower Area of Outstanding Natural Beauty. Denbigh Castle and Loggerheads Country Park are also within 9 miles (15 km).

Guest reviews

Overall score and ratings for Ruthin Castle Hotel & Moat Spa

4.1
Very good
432 reviews
5 - Excellent
191
4 - Good
138
3 - Okay
69
2 - Mediocre
25
1 - Poor
9
4.2
Cleanliness
4.2
Service and Staff
3.5
Amenities
3.8
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ruthin Castle Hotel and Spa is a lovely space to enjoy being spoiled and catered to. We chose it as the midpoint of our long holiday with our daughter and granddaughters so we could all experience living in a real castle. Ruthin did not disappoint. The rooms are all decorated differently and offer luxurious details. The Library Bar is a cozy and comfortable place to relax and talk to other travelers, and the grounds are a great place to walk with the resident peacocks. All of the staff were attentive and sweet, without being intrusive. I would love to stay there again in future.

Stayed 2 nights in Mar 2020
1.0 out of 5 Terrible
  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

The castle is undergoing a refurbishment. I paid for a suite and it was utterly disappointing. £225 for a night in a room that was like a throwback to the sixties. Broken glass in the table. The settee was broken to the point where you couldn’t sit on it. If things are broken in the room surely it should be reflected in the price. The lift was out of order. The breakfast was nice.

Stayed 1 night in Mar 2020
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a nice place to stay. Central to everything and super attentive staff.

Stayed 1 night in Mar 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Stayed 1 night in Feb 2020
3.0 out of 5 Okay
  • Liked: Amenities
  • Disliked: Property conditions & facilities

For such a beautiful building so much character has been lost. The room was nice and clean but the whole place needs redecorating and so love put into it. Breakfast staff need customer service training and food could be better. Overall disappointing

Stayed 1 night in Feb 2020