Garden
Check availability

Reviews of The Mill House

3.5 out of 5
The Mill House
Old Basingstoke Road, Swallowfield, Reading, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 36 out of 72 reviews" "
Rating 8 - Good. 27 out of 72 reviews" "
Rating 6 - Okay. 6 out of 72 reviews" "
Rating 4 - Poor. 1 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
It is quite amazing owners and incredibly friendly staff and it’s homely . A lot of thought has gone into room decor and just nothing corporate about it
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 Nights - great stay
Stayed for 2 nights whilst on business in Reading. Very comfortable room, great food and staff are so friendly. I arrived late on the first night so Mark made me an off the menu snack which was very much appreciated. A big thank you to Sue - my car had a flat battery in the morning and she leant me jump leads and helped try to start my car - all sorted in the end and I'm very grateful. Would definitely stay again.
Stayed 2 nights in Dec 2023

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, amenities
Good space and facilities in room. Nice food and great staff attitude. Opening windows are good! Some facilities like towel rail needed updating.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel. Nothing special but nothing wrong with it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, Good breakfast and excellent service
Stayed 1 night in Aug 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Anne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second visit to this hotel. The hotel is spacious and clean with beautiful gardens with a pleasant outdoor seating area. The staff are friendly and helpful and you can tell they care about their customers. The breakfast was also excellent. We will definitely visit again.
Stayed 2 nights in May 2023

6/10 Okay

Stephen

Business traveller, Travelled with partner
Disliked: Staff & service
Lovely setting in a convenient location, rooms and furnishings are a little tired and rooms need some TLC, although function fine. Had a staff member walk into my room, without knocking - he carried on describing the room to a potential guest and pretended not to see me lying on the bed !!! a mumbled non apology and nothing was mentioned afterwards when he was querying my breakfast timings, very uncomfortable - won’t be staying again.
Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small , older hotel
Beautiful property with a few rooms. More of a wedding venue with nice back garden and large dining room . Our room was large. Some toilet and shower issues but not a deal stopper. Spotty Wi-Fi . About 40 minutes from Heathrow. Not too much else nearby - we stayed as staging area to get into Heathrow and to avoid chain hotels. Priced appropriately in my opinion
Stayed 1 night in May 2023

10/10 Excellent

David

Stayed 1 night in Apr 2023

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay at millhouse Hotel
Great service, prompt fix on TV good rooms and good location, evening meal and breakfast superb. Definitely stay again when in location or even when working in Basingstoke.
Stayed 1 night in Oct 2022

6/10 Okay

stephen

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Rooms are lovely and very comfortable. Staff is just brilliant! Highly recommend.
Stayed 1 night in Jul 2022

8/10 Good

Sian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Hayley

Stayed 1 night in Jun 2022

4/10 Poor

Kim

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Emma on 14 June 2022
Dear Guest, We are very sorry to see your review following your stay with us, we would love to have the opportunity to put things right if you can provide us with more information as to what could have been better with your stay. Feedback is hugely important to us and we would welcome hearing more detail about your experience. Kind regards The Mill House Hotel

2/10 Terrible

Tracey

Stayed 1 night in Jun 2022
Response from Emma on 14 June 2022
Dear Guest, We are very sorry to see your review following your stay with us, we would love to have the opportunity to put things right if you can provide us with more information as to what could have been better with your stay. Feedback is hugely important to us and we would welcome hearing more detail about your experience. Kind regards The Mill House Hotel

10/10 Excellent

Rob

Stayed 1 night in May 2022

10/10 Excellent

Drew

Stayed 1 night in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Laura

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly and comfortable hotel,can't think of a negative but positives are too many to mention. Dinner and overnight stay excellent from start to finish. Thanks to everyone.
Stayed 1 night in Feb 2022

8/10 Good

JIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Well organised, made to feel very welcome.
Stayed 1 night in Sep 2021

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent quality
Excellent quality and staff. Good food. Nice location. Find it hard to disliked or find an issue.
Rear garden
Stayed 4 nights in Aug 2021

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm and character not a photocopied box
Lovely old building with great food. Perfect for those who don't want to stay in a modern box hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service from the very minute I arrived and able to relax in outstanding surroundings,
Stayed 1 night in Jun 2021

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable yet again.
Another wonderful stay at the Mill House. Lovely to see things slowly getting back to normal and business picking up. Mark and Kim, along with Anita and Andrew, ensured the time spent there is enjoyed to the full.
Stayed 2 nights in May 2021

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from Home
A perfect stay during a few days away with work. Mark and Kim, were excellent hosts and made my stay very enjoyable. Unfortunately, the weather spoilt any chance of enjoying some time in the garden areas, however the food, drink, service and overall experience were brilliant.
Stayed 2 nights in Apr 2021
Response from Kim on 5 May 2021
Thanks for the great feedback Ben. Hopefully you will be able to enjoy the restaurant and gardens on your next visit. Best regards Mark & Kim

10/10 Excellent

Spencer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem if your looking for a place in Reading
Easy check in, really nice bedroom and large bathroom with free standing bath.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Room was set up for 1 person therefore additional towels were brought - didn’t need to ask for them. Mean supply of milk, coffee and teabags. Shower wasn’t working and was not the type/standard we would have expected. Forgot to tell them that at check out because I thought I’d paid for B&B so had to pay for breakfast. I was asked to pay the evening before but wasn’t offered to upgrade or reminded of what I’d booked. All in all the hotel was in need of refurbishment and the focus seemed to be on providing a wedding venue.
Stayed 1 night in Aug 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVERAGE STAY, SOME ROOM FOR IMPROVEMENT
Welcome and service very positive Waitress forgot to ask me if I wanted a drink when seated for eve meal but was very apologetic Felt having eaten and ordered that the soup was expensive at £6-50 but main course tasty and pleasant was better value. Decided not to stay for breakfast based on evening experience. Pillows uncomfortable. Bathroom clean and well equipped but could do with some modernisation. Parking facility very good and location handy for Reading & Maidenhead which is a plus Quiet area. Overall nothing poor but nothing exceptional either
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, room comfort
quaint hotel
great friendly staff, pleasant room, bathroom needs updating ,too small with noisy shower
Stayed 1 night in Oct 2018

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Martin

One night business stay
Good price for a quiet place, convenient for M4 and Reading. Twin room on top floor at back was good size, comfortable bed and furnishings. Bathroom was a little narrow. Electric shower proved to be hotter and better pressure than I feared. Evening meal: decent steak with good flavour and proper chips. It was good to be in hotel that gave at least some choice of ale rather than the usual standard mass-produced draft. I'll definitely consider staying again.
Stayed 1 night in Aug 2018

6/10 Okay

John, london

Liked: Cleanliness, staff & service
Disliked: Room comfort
A cozy hotel, be careful on room choice though
This is not your classic hotel, it's the type of place designed for weddings or business events. It's a lovely pretty hotel with some great outside space and maybe a dozen rooms. It's an old hotel (locks with keys on the doors etc.). Despite this the rooms are well cared for and looked after. The only room left when I booked was the single room, which was next to some extractor vent which hummed all night. If you stay I'd strongly suggest avoiding that room. There is parking out the front, and I believe overspill parking behind the hotel somewhere. I didn't have breakfast at the hotel so cannot comment on that. I'd stay here again if I was at an event here, otherwise it's a bit in the middle of nowhere.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced and Nice
Overpriced, but nice hotel and staff.
Stayed 5 nights in Jul 2018

8/10 Good

Jean-Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel friendly hosts, would have appreciated doubled curtains to bar the early morning light .
Stayed 1 night in Jul 2018

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Wonderful service in a beautiful hotel.
Stayed 1 night in Jun 2018

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I was there late, staff were grrat

8/10 Good

Craig

Liked: Cleanliness, staff & service
Nice private hotel at a reasonable rate
Nice private hotel at a reasonable rate for the area.
Stayed 4 nights in Jan 2018