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Reviews of Grand Pj Hotel

3.5 out of 5
Grand Pj Hotel
18, Opp. RAK Mall, Khuzam Road, Ras Al Khaimah

Reviews

6.0
Rating 10 - Excellent. 3 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 5 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 6 out of 25 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Arun Kumar

Business traveller
Budget hotel
This is a budget hotel, so cannot expect many perks. The cleaning is not done proactively. Need to call for cleaning. Rooms are ok. Some bathroom fittings had issues, which were not taken care. It's a bit far from Al Nakheel which is the city centre. The only mall that is within walking distance is the RAK mall.
Stayed 2 nights in Dec 2022
Response from TANYA on 20 Dec 2022
Dear Mr. Arun Kumar, Greetings from Grand PJ Hotel Ras Al Khaimah ! On behalf of my team, I would like to thank you for spending a part of your quality time sharing with us your recent experience. We sincerely apologize for the inconvenience you have faced during your stay. We understand that there is nothing else we could do to change the situation however, your comment is really important to us and we will definitely take immediate actions on the issue to ensure that this will no longer occur in the near future. Once again, thank you for choosing Grand PJ Hotel and looking forward to welcoming you back. Sincerely yours, The Management Grand PJ Hotel Ras Al Khaimah.

8/10 Good

MOHAMAD

Travelled with family
Liked: Staff & service, room comfort
Good budget hotel
Hotel has a good location with free parking. Staff at reception were helpful. Room size was big. The only thing missing towels are provided during stay
Stayed 1 night in Dec 2022
Response from TANYA on 16 Dec 2022
Dear Guest, We would like to thank you for taking the time to share your experience with us in so much detail. Please be sure we will go through your feedback and mentioned points in order we can improve our service and hospitality and take the action immediately with the concerned departments. We look forward to welcoming you back to The Grand PJ Hotel.

10/10 Excellent

Voon Chin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in system was down. Old hotel and service is low. But if you are aware of it and can accept it, overall a good stay. The staff are very nice n no judgement in hotel - all are welcome. This is my second stay - i was reluctant to atay here the first time after reading the reviews. But i love it here as it is right across from the mall - need to cross a big highway but easy. Just have to keep in mind it is an older hotel.
Stayed 2 nights in Oct 2022
Response from TANYA on 2 Nov 2022
Dear Valued Guest,Thank you so much for your efforts to post a review on Expedia website.Your feedback and comments are very appreciated.We all look forward welcoming you again in near future.SincerelyGRAND PJ HOTEL.

2/10 Terrible

Anoop

Stayed 1 night in Mar 2022

8/10 Good

zoheb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
My booking was for a suite where it was mentioned 1king size bed and 1 single bed. But for the single bed I ended up getting a single mattress. I was not really happy about that. Otherwise the room was good; me and my friends enjoyed the stay. Though the hotel vibe and environment can get better as there are no. Of bars downstairs. I would say not a very family friendly environment. It has potential to improve with the room it serves. Probably one of the large room hotel in RAK.
Stayed 2 nights in Oct 2021

2/10 Terrible

SARATH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an absolutely terrible place and I would never recommend this place to anyone at all.The rooms are not properly maintained , the wash basin was blocked and after repeated attempts to get the waste water cleared the maintenance person also left. The receptionist took so long to check us in and did not seem familiar in operating the system. All in all a bitter experience and a sheer waste of money. this place does not deserve to be on Hotels.com by any chance.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recommend this place particularly for families due to several reasons - Rooms are tiny and dark with very discomfort beds - Living rooms space is very limited - No or very limited amenities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family and small children
Good
Stayed 2 nights in Jul 2021

10/10 Excellent

Najla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Stayed 1 night in May 2021
Response from Jackson on 27 May 2021
Thank you for rating us highly, Najla. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Jackson

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Very good location,
Good , Calm and clean
Stayed 1 night in Apr 2021
Response from Leo on 30 Apr 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Alex

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Joe on 12 Apr 2021
Hi, Sven! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Joe

2/10 Terrible

Umer

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Mar 2021
Response from Leo on 22 Mar 2021
Hi, Umer! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Okay

David

Stayed 1 night in Dec 2020
Response from Mira on 10 Jan 2021
Hi, David! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Mira!

6/10 Okay

Rabindra

Travelled with family, Travelled with group
Stayed 1 night in Dec 2020
Response from Sara on 31 Dec 2020
Hi, Rabindra! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Sara!

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Loud music all night long
Disappointing stay. Lots of loud music all night followed by very loud guests through until after 6am! Beds not comfortable and squeak every time you turn over. Cigarette smoke smell in rooms although listed as a non-smoking property. Will not be staying here again.
Stayed 1 night in Dec 2020
Response from Leo on 12 Dec 2020
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Barbara

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Mar 2020
Response from Sabrina on 19 Mar 2020
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Sabrina!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Zoya on 9 Mar 2020
Hi, Thank you for taking out your valuable time to rate us. We apologize for the dissatisfaction and we will surely put in our best efforts to keep up with your expectations in the future. Regards, Zoya!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Disgusting place
I had one night here. The bedding wasnt clean, it had what appeared to be make up marks on it, plus some dark hair. There was long hairs in the bathroom too, and on the floor of the room. I checked in, slept fully covered and on my own towel and left as soon as possible.
Stayed 1 night in Apr 2023
Response from TANYA on 24 Apr 2023
Dear sir, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time. Regards

8/10 Good

Abdellatif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كانت الإقامة ممتازة و الغرف جد مريحة. و لكن لي طلب للإدارة بخصوص الإنارة داخل الإقامة لأنها جد خافتة. يجب تغييرها بالكامل. و الباقي جد ممتاز.
Stayed 1 night in Feb 2022

10/10 Excellent

Sonja

Stayed 1 night in Dec 2021

6/10 Okay

WAFA

Stayed 1 night in Dec 2021

2/10 Terrible

Zakaria

Disliked: Cleanliness, room comfort
Stayed 5 nights in Nov 2021

2/10 Terrible

Essa

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Taleb

Stayed 2 nights in May 2021
Response from Leo on 1 June 2021
Hi, Taleb! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 Good

Jularampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Mike on 25 May 2021
Hi, Jularampa. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Mike