"Never got housekeeping once while we were there. We were there on our honeymoon and we were told we would be getting champagne and they never brought that to us. We never got clean towels all week so had to use the pool towels each time we showered. We had the do not disturb on our room when we were in the room which was in the morning and at night but they still never came to the room. They knocked once while we were there and we were getting ready for dinner. We also got texts asking if it was ok to go to the room and I told them yes and they still never went. "
"We did not have a view and the elevator wasn't working. Front desk not as welcoming as he could be. Check out couldn't print a receipt, only email and because we booked thru Hotels. Com they could not even give us a total price for the stay."
"Location to all the fun in Ket West is the best on the island. The resort has beautiful gardens with a private beach and pool. The food is very good. We will be coming back! "