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Reviews of Hotel Embassy

3 out of 5
Hotel Embassy
Presidente Wilson E8 - 22 y, Av. 6 de Diciembre, Quito, Pichincha

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 123 reviews" "
Rating 8 - Good. 48 out of 123 reviews" "
Rating 6 - Okay. 16 out of 123 reviews" "
Rating 4 - Poor. 8 out of 123 reviews" "
Rating 2 - Terrible. 0 out of 123 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Amin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly situated hotel, close to plaza Foch and many dining options.
Stayed 2 nights in Jan 2024
Response from HOTEL EMBASSY on 26 Jan 2024
estamos a las ordenes esperamos en un futuro poder volver a brindarle nuestros servicios

10/10 Excellent

JOSEPH, Costa Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid, clean, quiet, reasonably-priced lodging in Mariscal Sucre. Comfortable bed, clean room, only a 3 block walk to Plaza Foch to meet tour operators for day trips. Easy to get taxis. 24/7 staff very helpful with directions, activities, etc. Special thanks to Dianna: professional, helpful, understanding. RECOMNEND.
Response from HOTEL EMBASSY on 26 Jan 2024
Agradecemos su comentario, estamos siempre a las ordenes, y esperamos en un futuro poder volver a brindarle nuestros servicios

10/10 Excellent

Lennon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with elevator and heater in the room, so was not cold. Facilities and room were great, in a safe location next to Plaza Foch. However the rates do not include breakfast, and although listed as an orbitz Expedia VIP access hotel, they did not honor my platinum status for free breakfast. Lots of places around for breakfast and meals, and overall good hotel in Quito.
Response from Hotel Embassy on 14 Feb 2024
agradecemos tu respuesta, estamos para mejor y tomar en cuenta las recomendaciones, esperamos en un futuro poder brindarle el servicio

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service
Everything was excellent. The only thing I can suggest to add mini refrigerator
Stayed 7 nights in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
They check-in and check-out process was simple, and the front desk staff were incredibly friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Jacobo, Paradera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an outstanding experience at the Embassy Hotel in Quito, and it was made even better by the exceptional service provided by the front desk agents, Diana and Luis. From the moment I arrived, they were welcoming and attentive, ensuring a smooth check-in process. Throughout my stay, they were always ready to assist with any questions or requests, making me feel valued as a guest. The hotel itself was clean, comfortable, and conveniently located, making it a perfect choice for my visit to Quito. I highly recommend the Embassy Hotel and commend Diana and Luis for their exceptional hospitality.
Stayed 7 nights in Oct 2023
Response from HOTEL EMBASSY on 29 Oct 2023
We appreciate your comment, we are always ready to improve and make your stay with us an unforgettable experience.

8/10 Good

Jerry

Stayed 7 nights in Jun 2023
Response from HOTEL EMBASSY on 1 Aug 2023
Buenos DíasSr JerryUn cordial saludo de parte del Hotel Emassyle agradecemos por su puntuación y estamos felices de recibirla nuevamente Rodrigo Sierra departamento de recepción Hotel Embassy

8/10 Good

Roger

Stayed 1 night in Mar 2023

10/10 Excellent

Miguel

Stayed 1 night in Feb 2023

6/10 Okay

Pablo

Stayed 6 nights in Jan 2023

10/10 Excellent

Mary

Stayed 1 night in Nov 2022

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very Helpful
needed a Covid test....Poal from the office helped arrange the test and the company came to the hotel. She was super helpful..
Stayed 4 nights in Feb 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well run hotel!
Very friendly and accommodating staff, even with our poor Spanish. Would definitely stay again.
Stayed 5 nights in Feb 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Close to the party area but far enough for quiet
Stayed 1 night in Jan 2022

8/10 Good

sukhjeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent, travelling during covid is difficult and the staff took out all the stress of my trip whilst I was there. Best service from staff Ive experience to this point. Down side, this part of town plays loud music throughout the day and it can be heard in the room.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Embassy was a great place to stay in Quito. Great location near restaurants with access to public transit or a quick $2 ride to the historic center of Quito. Amazing staff that was so friendly, accommodating and nice. Clean and nice rooms with great housekeeping as well. Delicious breakfast as well!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Embassy Hotel on 22 June 2021
Estimado Huesped. Apreciamos su buena calificacion, esperamos su pronto regreso. Saludos Embassy Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was centrally located and easy walking distance to Foch Square, the bus station and stores, restaurants and any other amenities needed. The room was very spacious and always kept neat and clean by the staff.
Stayed 10 nights in Jul 2019
Response from Gabriela Rueda on 1 Aug 2019
Estimado huésped: Siempre sera un gusto poderlo atender en nuestras instalaciones, esperamos su estadía haya sido de lo mejor y podamos tenerlos de nuevo. Agradecemos sus comentarios y sugerencias que serán tomadas muy en cuenta para mejorar nuestro servicio. Atentamente, Gabriela Rueda Jefe de Recepción

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Gabriela Rueda on 17 July 2019
Estimado huésped: Agradecemos haberse tomado el tiempo para valorar nuestros servicios, siempre sera un gusto poderlo atender. Saludos cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Not far from historic area and many decent restaurants nearby.
Stayed 1 night in Feb 2019
Response from Gabriela Rueda on 19 Feb 2019
Dear guest Thank you for your comments, it is always a pleasure to be able to meet your requirements. We hope to have you in an early visit and show you our services. Best regards,

10/10 Excellent

David, Medellín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended, everythings like a description on the web, well price and confortable, it's not the most luxury and modern, but it's ok for the price.
Stayed 3 nights in Sep 2018
Response from Hotel Embassy on 1 Nov 2018
Estimado David: Agradecemos el haberse tomado un tiempo para podernos calificar, estamos a su servicio siempre, nuestra mayor satisfacción brindarle un servicio de calidad. Saludos cordiales

8/10 Good

Irv, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Clean, well maintained, nice service.
Stayed 2 nights in Aug 2018
Response from Gabriela Rueda on 7 Aug 2018
Dear guest: We appreciate your kind comment, we hope that your stay at our hotel has been satisfactory and you can visit us again. Best regards, Gabriela Rueda Front desk manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room helpful staff
2 in the morning front desk was helpful and staff helped with luggage . Overall clean and room was clean and comfortable
Stayed 1 night in Jul 2018
Response from Gabriela Rueda on 8 July 2018
Dear guest: Thank you for your comments, it is always a pleasure for us to provide a quality service. We look forward to your visit in a future occasion and thus offer you our best services Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time staying at the Hotel Embassy. The staff was amazing and they all spoke English. Prior to my trip, they arranged for a car service to pick me up at the airport. I was able to check in early as rooms were available. The room was clean and comfortable. The location of the hotel was excellent as it was close to so many things. The breakfast was more than adequate with plenty of items to choose from. I would definitely stay at the Hotel Embassy again.
Stayed 2 nights in Jun 2018
Response from Gabriela Rueda on 8 July 2018
Dear guest: Thank you for your comments, it is always a pleasure for us to provide a quality service. We look forward to your visit in a future occasion and thus offer you our best services Best regards

8/10 Good

Abdolreza

Liked: Room comfort
Stayed 3 nights in May 2018
Response from Gabriela Rueda on 8 July 2018
Dear guest: Thank you for your comments, it is always a pleasure for us to provide a quality service. We look forward to your visit in a future occasion and thus offer you our best services Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk staff, nice location, easy access to Plaza Foch.
Stayed 2 nights in Jan 2018
Response from Gabriela Rueda on 4 Feb 2018
Dear guest: Thank you for your comment, it was a pleasure to attend, we hope you visit us soon and can enjoy our remodeling.

4/10 Poor

Blaine, Texas

Disliked: Property conditions & facilities, room comfort
Might have been better
If you get put in a room that hasn't been redone, ask to move to a better one immediately. We had virtually no heat, ugly rooms, and had to pay a penalty to leave early. It was worth it to get out of the place. And maybe street numbers on the place too, cab driver had a hard time finding it. Not a pleasant introduction to Quito.
Stayed 3 nights in Jan 2018
Response from Gabriela Rueda on 4 Feb 2018
We appreciate your comment, I am very sorry for the inconvenience you had with us during your stay, at this time the hotel is in remodeling since we want to provide a pleasant stay, we hope to compensate the poor appreciation you have with us and show you that you will always be the most important. Best regards

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Clay, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Soooo much better than hotels in the historic center of Quito! Food was fantastic! Beds you can actually sleep on without codeine and a physical therapist in the morning!
Stayed 1 night in Nov 2017

8/10 Good

Dan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice safe location
Good stay at the Embassy, Wi-Fi was fine and free internet .No problem with water pressure or hot water.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to Plaza Foch and Night Life
We were welcomed after arriving on the late night flight. Smooth check in. Got up late and had a decent breakfast

4/10 Poor

Carlos

Over charge
Hotel is good just don't like when they charge me extra when people came in visiting me for couple hours maybe less

6/10 Okay

Daniel

Convenient
Only two blocks from Plaza Foch, this hotel is in a convenient part of the city. The neighborhood can be loud, especially on weekends. The hotel bar/restaurant was virtually empty every night, but the menu had something for everyone. I met 3 people working the front desk who had pretty limited English, and one person who was proficient with the language.

10/10 Excellent

Jason , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, Excellent location
The hotel has a perfect location for nightlife and is a short taxi ride to the historical centre of Quito. The staff were very helpful, especially when I needed help with tours, or to make phone calls. The price was very good, as well. Highly recommended.

6/10 Okay

Al, San Diego, CA

Liked: Cleanliness
Fair/average hotel
The hotel was about what I expected. The room was clean and offered most basic conveniences. The only things I did not like were the difficulty parking: 1) you have to leave the property after checking in to enter the parking lot and 2) leaving the parking facility requires you to make a three point turn around at a dead end. The room did not have a fan or any air conditioning (but to be fair, none of the four hotels I have stayed at in Ecuador offered these). For a three star hotel, the price seem a bit high. You pay more for the location downtown than the quality of the establishment it seems.

8/10 Good

Teeba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was a relatively short stay, however it was convenient for a late arrival to a new country. I would have to commend the kind staff. Minus the no elevator, small bathroom, and sketchy neighborhood. It is a good alternative to big chains

8/10 Good

OSCAR, Miami

Liked: Staff & service
Good hotel for the money.
Convenient location for business visits to customers in Quito. Good hotel for the money.

6/10 Okay

OSCAR, Colombia

Disliked: Room comfort
Not for spending time at hotel.
Great location. Good breakfast. Rooms not so good. Uncomfortable bed (pillows and mattress). Old condition, looks better in pictures than reality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Response from Carla on 28 Nov 2015
Dear Client Thank you for you comment. t's good that your stay has been pleasant, we hope your visit in the city of Quito. Best Regard Carla Sánchez

6/10 Okay

jairo luis, guayaquil

Liked: Cleanliness
Very well located
I can say that it's very well located, the breakfast it's quiet decent, the staff very kind
Response from Carla on 22 Sept 2015
Dear Jairo Thank you for you comment. We appreciate your stay in the hotel, we hope your next visit. We are glad that all there been nice. Best Regards Carla Sánchez

6/10 Okay

Rafael, Guayaquil, Ecuador

Liked: Cleanliness, room comfort
It gives you your money's worth
This is a competent hotel in a nice location in Quito. Rooms are clean and adequate, though nothing fancy. I had a problem with the power plug in room 37, it made a/c adapters loose and thus my cell phone didn't get charged overnight. This is something they should fix.

10/10 Excellent

LISBEL, Miami fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
staff very friendly very attentive to all my needs I would definitely stay there again and great location too.

8/10 Good

Guy, London

Liked: Staff & service, room comfort
Fine
Absolutely fine for a couple nights. Bed very comfy. No A/C in my room but bar heater for when its cold. Also, there was no lift. Service is not the best but they try hard to help. English is not fluently spoken. Can get a little loud in the early hours due to the nearby bars/clubs.

10/10 Excellent

MIGUEL ANGEL, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, friendly people, good price
Very nice people, good service, clean, good location, good price !!!

10/10 Excellent

Sylvie, Montreal/Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and clean.
Well, when I came in I was sooooooooooo tired. I just wanted to sleep. I can say that I had a very good rest and nobody came to disturb me. It was really quiet and peacefull.

8/10 Good

J, Concepción, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained 1980s hotel.
The hotel is reasonably priced, comfortable, and located in the the Mariscal district. The staff is attentive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to bars and restaurants
It was good, nice hotel for bussines and is close to bars and restaurants, the rooms are a litle bit old and I had a very small bed