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Hypo-allergenic bedding, down duvet, minibar, in-room safe
Hypo-allergenic bedding, down duvet, minibar, in-room safe
Hypo-allergenic bedding, down duvet, minibar, in-room safe
Hypo-allergenic bedding, down duvet, minibar, in-room safe

Guest reviews

4.7/5 Exceptional
553 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Spa
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationFear Factory Queenstown2 min walk
Popular LocationSkycity Queenstown Casino2 min walk
Popular LocationQueenstown Mall4 min walk
AirportQueenstown (ZQN-Queenstown Intl.)13 min drive

Choose dates to view prices

  • Superior Double Room, 2 Double Beds, Balcony (Juliet Balcony)

    4.7/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Double Room, 2 Double Beds, Balcony (Juliet Balcony)
  • Superior Double Room, 1 King Bed, Balcony (Juliet Balcony)

    4.7/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    More detailsSuperior Double Room, 1 King Bed, Balcony (Juliet Balcony)
  • Luxury Double Room, 1 King Bed, Balcony (Juliet Balcony)

    4.4/5 guest room rating

    Room amenities

    • 41 sq m
    • Mountain view
    • Sleeps 3
    More detailsLuxury Double Room, 1 King Bed, Balcony (Juliet Balcony)
  • Junior Suite King Bed, Separate Living Room, Double Spa Bath, Balcony (Juliet Balcony)

    5/5 guest room rating

    Room amenities

    • 62 sq m
    • Mountain view
    • Sleeps 3
    More detailsJunior Suite King Bed, Separate Living Room, Double Spa Bath, Balcony (Juliet Balcony)

About this area

Queenstown

Located in Queenstown, Sofitel Queenstown Hotel & Spa is in the city centre and near the beach. Coronet Peak Ski Area and The Remarkables Ski Area are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Skyline Gondola and Kiwi and Birdlife Park. Travelling with kids? Consider Alpine Aqualand and AJ Hackett Bungy Jumping. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.

Map
Popular Location

What's nearby

  • Fear Factory Queenstown - 2 min walk
  • Skycity Queenstown Casino - 2 min walk
  • Steamer Wharf - 4 min walk
  • Queenstown Mall - 4 min walk
  • TSS Earnslaw Steamship - 4 min walk

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • Left Bank Cafe/Bistro — 1 min walk
  • 1789 Wine & Jazz Lounge — 1 min walk

About this property

Sofitel Queenstown Hotel & Spa

5-star, family-friendly hotel, walk to Lake Wakatipu
2 restaurants, a full-service spa and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a 24-hour business centre are on-site. All 82 rooms boast jetted bathtubs, and offer free WiFi and balconies. Free wired Internet and separate sitting areas are standard, as are LCD TVs with satellite channels.
Sofitel Queenstown Hotel & Spa offers 82 forms of accommodation with DVD players and minibars. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Contactless check-out

Safety measures

Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking: NZD 50 per day
  • Parking height restrictions apply
  • Limo/town car service
  • Ski shuttle nearby

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 42 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Full-service spa

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • DVD player
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference space (3003 square feet)

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 32-inch LCD TV
  • DVD player
  • Films for purchase
  • Satellite channels

Food and drink

  • Espresso maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for NZD 95.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for cooked-to-order breakfast: NZD 42 per person (approximately)
  • Valet parking fee: NZD 50 per day (in/out privileges)
  • Rollaway bed fee: NZD 95.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Sofitel Queenstown Hotel
Sofitel Queenstown
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel

Frequently asked questions

Can I cancel my reservation for free at Sofitel Queenstown Hotel & Spa and receive a full refund?
Yes, Sofitel Queenstown Hotel & Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Sofitel Queenstown Hotel & Spa cancellation policy on our site for more details about any exclusions or requirements.
Is Sofitel Queenstown Hotel & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Sofitel Queenstown Hotel & Spa?
Valet parking is available for NZD 50 per day.
What time is check-in at Sofitel Queenstown Hotel & Spa?
Check-in begins at 2 PM.
What time is check-out at this property?
Checkout is at 11 AM.
Where is this property located?
This family-friendly Queenstown hotel is located near the airport, within a 5-minute walk of Toi o Tahuna and Lake Wakatipu. Skyline Gondola is 0.3 mi (0.5 km) away.

Guest reviews

Overall score and ratings for Sofitel Queenstown Hotel & Spa

4.7
Exceptional
5 - Excellent
441
4 - Good
87
3 - Okay
13
2 - Mediocre
4
1 - Poor
8
4.8
Cleanliness
4.8
Service and Staff
4.5
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location.. nice and clean and the staff are super friendly... We loved the every minute of our stay

Stayed 8 nights in Jul 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Feb 2020