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Overview of Mercure Queenstown Resort

Photo gallery

Guest reviews

4.2 / 5Very Good
1,361 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

Popular LocationSteamer Wharf2 min drive
Popular LocationTSS Earnslaw Steamship9 min drive
Popular LocationBob's Peak9 min drive
AirportQueenstown (ZQN-Queenstown Intl.)20 min drive

Choose dates to view prices

  • Room, 2 Double Beds, Garden View

    Room amenities

    • 25 sq m
    • Sleeps 4
    More details
  • Superior Room, 1 King Bed, Lake View

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 3
    More details
  • Room, 1 King Bed, Garden View

    Room amenities

    • 24 sq m
    • Sleeps 3
    More details
  • Superior Room, 2 Queen Beds, Lake View

    Room amenities

    • 29 sq m
    • Lake view
    • Sleeps 4
    More details
  • Room, 2 Queen Beds, Lake View

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 4
    More details
  • Deluxe Room, 1 King Bed, Garden View

    Room amenities

    • Sleeps 2
    More details
  • Deluxe Room, 1 King Bed, Lake View

    Room amenities

    • 28 sq m
    • Lake view
    • Sleeps 2
    More details

About this area

Queenstown

Located in Queenstown, Mercure Queenstown Resort is in the suburbs and near the beach. Shotover Jet and Coronet Peak Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. Skyline Gondola and Kiwi and Birdlife Park are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowmobiling and snowshoeing.

Map
Popular Location

What's nearby

  • Steamer Wharf - 2 min drive
  • Fear Factory Queenstown - 2 min drive
  • Kiwi and Birdlife Park - 3 min drive
  • TSS Earnslaw Steamship - 9 min drive
  • Bob's Peak - 9 min drive

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 20 min drive

Restaurants

  • South Eatery Restaurant — 1 min walk
  • Rises Restaurant — 1 min walk

About this property

Mercure Queenstown Resort

4-star Suburban hotel near Lake Wakatipu
This smoke-free hotel features 2 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/café, a snack bar/deli and a sauna are on-site. All 148 individually furnished rooms feature free WiFi and 24-hour room service. For a bit of entertainment, guests will find LCD TVs with satellite channels, and other amenities include wired Internet and minibars.
Mercure Queenstown Resort offers 148 forms of accommodation with minibars and a safe. Each accommodation is individually furnished. 26-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi, Wired Internet (NZD 10 per hour)
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Ski shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6 AM–10 AM: NZD 27 per person
2 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service
Coffee/tea in a common area

Things to do

2 hot tubs
Fitness centre
Private picnics
Private winery tours
Public winery tours
Sauna
Seasonal outdoor pool

Family friendly

Dry-cleaning service
Free cots/infant beds
Laundry facilities
Mini-fridge
Rollaway/extra beds (surcharge)
Seasonal outdoor pool
Snack bar/deli

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Ski storage
Tour/ticket assistance
Wedding services

Languages spoken

English
French
Hindi
Japanese
Korean
Portuguese
Spanish

Business services

24-hour business centre
3 meeting rooms
Conference space (3272 square feet)

Outdoors

BBQ grill(s)
Garden
Picnic area
Pool sunloungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
In-room accessibility
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Couples dining
Fireplace in reception
Romance packages available
Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower

Entertainment

26-inch LCD TV
Satellite channels

Food and drink

Champagne service
Coffee/tea maker
Mini fridge
Minibar

More

Connecting rooms available
Desk
Free newspapers
Individually furnished
Iron/ironing board
Safe

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Fee for in-room wired Internet: NZD 10 per hour (rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)
  • In-room safe fee: NZD 50 per stay
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of 2 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

We should mention

The seasonal pool will be open from January to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Mercure Queenstown Resort
Mercure Queenstown

Guest reviews

4.2
Very Good
5 - Excellent
569
4 - Good
563
3 - Okay
168
2 - Mediocre
50
1 - Poor
11
4.2
Cleanliness
4.3
Service and Staff
4.1
Amenities
3.9
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Excellent position right on the lake. Very clean and staff very friendly. Would definitely stay again when we go again.

Stayed 5 nights in Feb 2020

3/5

  • Liked: Cleanliness, staff & service

The room is quite packed. We stayed in a room with trees and grasses between the lake and our room, so the lake view is not as good as we expected. The staff are helpful. Room charge is on the pricey end.

Stayed 2 nights in Jan 2020

3/5

  • Liked: Staff & service

liked the lounge/bar area and great view of the lake. reception staff were nice room was average condition. carpet was pretty disgusting - I constantly wore socks or shoes - didn't want my bare feet on it. TV was substandard - pretty terrible in fact - only about 6 channels and half of them were sport - would have been nice to watch something at the end of the day. Our room was near the lift which was very noisy - especially at night - why put us near the lift when the hotel was only about 30% full. Wont rebook there again :(

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great views and nice pool. You can walk into town but the walk back is up a big hill -

Stayed 2 nights in Jan 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

location is very good. quiet and good view.the restaurant also good.

Stayed 2 nights in Jan 2020