4/5 Good
Nasili, Auckland
Travelled with family
19 Jan 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2022
Mercure Queenstown Resort
Photo gallery for Mercure Queenstown Resort
Overview of Mercure Queenstown Resort
UNESCO Sustainable Travel Pledge
Mercure Queenstown Resort
4.1/5 Very good
Guests rated this property 4.2/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Parking included
- Air conditioning
- Restaurant
- Gym
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
- Personal protective equipment
Sainsbury Road, Queenstown, 9300
Explore the area
- Lake Wakatipu2 min drive
- Queenstown (ZQN-Queenstown Intl.)11 min drive
- Bob's Peak14 min drive
- Skyline Queenstown14 min drive
Choose dates to view prices
About this area
Queenstown
Mercure Queenstown Resort is located in Fernhill, a neighbourhood in Queenstown, and is in the suburbs and near the beach. Skyline Gondola and Onsen Hot Pools are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Wakatipu and Queenstown Gardens. CaddyShack City Mini Golf and Kiwi and Birdlife Park are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and snowmobiling.
What's nearby
- Lake Wakatipu - 2 min drive
- Steamer Wharf - 2 min drive
- TSS Earnslaw Steamship - 3 min drive
- Bob's Peak - 14 min drive
- Skyline Queenstown - 14 min drive
Getting around
- Queenstown (ZQN-Queenstown Intl.) - 11 min drive
Restaurants
- South Eatery Restaurant — 1 min walk
- Rises Restaurant — 1 min walk
- Vknow - 9 min walk
- Bespoke Kitchen - 3 min drive
- Lombardi - 3 min drive
About this property
Awards and affiliations
Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.
Safety measures
Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self-parking on site
- Wheelchair-accessible parking available
- On-site parking includes off-street options
- Ski shuttle (surcharge)
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10 AM: NZD 27 per person
- 2 restaurants and 1 coffee shop/cafe
- 1 bar
- 24-hour room service
- Coffee/tea in a common area
Things to do
- Fitness centre
- Outdoor pool
- Private picnics
- Private winery tours
- Public winery tours
- Sauna
- Steam room
Family friendly
- Free cots/infant beds
- Laundry facilities
- Mini-fridge
- Outdoor pool
- Rollaway/extra beds (surcharge)
- Snack bar/deli
- Soundproofed rooms
Conveniences
- Banquet hall
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Ski storage
- Tour/ticket assistance
- Wedding services
Languages spoken
- English
- French
- Hindi
- Japanese
- Korean
- Portuguese
- Spanish
Business services
- 24-hour business centre
- Conference space (3272 square feet)
- Meeting rooms - 3
Outdoors
- BBQ grill(s)
- Garden
- Picnic area
- Pool sunloungers
- Pool umbrellas
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- In-room accessibility (select rooms)
- Wheelchair-accessible business centre
- Wheelchair-accessible concierge desk
- Wheelchair-accessible lounge
- Wheelchair-accessible parking
- Wheelchair-accessible path to lift
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair accessible (may have limitations)
More
- Couples dining
- Fireplace in reception
- Romance packages available
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Bed sheets
- Blackout drapes/curtains
- Free cots/infant beds
- Rollaway/extra beds (surcharge)
Bathroom
- Dressing gowns
- Free toiletries
- Hairdryer
- Shower
- Towels
Entertainment
- TV channels
- LED TV
Food and drink
- Champagne service
- Coffee/tea maker
- Mini fridge
More
- Connecting rooms available
- Desk
- Individually furnished
- Iron/ironing board
- Phone
- Safe
- Slippers
- Soundproofing
Similar properties
See similar properties
Queenstown
Fernhill
Washer and dryer
Hotel
Guest rating 4+
Business-friendly
Free WiFi
4 star
Policies
Check-in
Check-in from 2 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Renovations and closures
Due to COVID-19, this property’s food and beverage options may be limited.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for NZD 40.0 per night.
Free cots (infant beds)
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Deposit: NZD 100 per night
We have included all charges provided to us by the property.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: NZD 27 per person (approximately)
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
- An in-room safe is available for an additional fee
- Rollaway bed fee: NZD 40.0 per night
- Credit card charges are subject to a surcharge of 2 per cent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
We should mention
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)
National rating
Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.
Official New Zealand Rating provided by Qualmark®
Property is also known as
Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown
Frequently asked questions
Overall score and ratings
4.1
Very good
4.2/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
3.9/5
Property conditions & facilities
5/5 Excellent
Merania
Travelled with family and small children
9 Jan 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022
4/5 Good
Shu Sin
Travelled with family
28 Dec 2021
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2021
5/5 Excellent
Satwinder
Travelled with family
19 Dec 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
5/5 Excellent
ROBYN
Travelled with family
6 Dec 2021
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021