Quartiere di Porta Crucifera Hotels, Arezzo

"Excellent staff and experiences! We had a wonderful time."

"Our arrival experience was less than stellar for a warm welcome to property. Front desk associate was very cold and accusatory of the situation we encountered outside of the property. We have traveled extensively and I expected better arrival experience. It all changed for the better when we finally got to our amazing suite and befriending two amazing individuals in the hotel bar. The roof top suite was absolutely amazing! The room is quiet, private and much larger than described on the site. We absolutely loved the room and the privacy. The rooftop suite is the best in the house! Claudio in the bar and Salvatore the sommelier are stellar to guests, they turned around the entire experience! I let them know what had happened upon arrival and they immediately got the GM to reach out to us. Lara, the GM is amazing and quickly made our experience turn into something so special, as we wanted! She is an incredible woman and turned our stay into an incredible experience! The breakfast is nothing less than wonderful and the service in their restaurants are so attentive and the food was delicious. Hands down, I would love to go back again. They certainly made things right by making our romantic stay, exactly what I wanted. They made us feel heard and valued and welcomed at this once in a lifetime experience. We made friends that we will cherish and memories that we will never forget! Claudio, Lara and Salvatore really made our stay exactly what we needed and wanted! "

"The personnel were warm and accommodating. The breakfast was amazing! The views were wonderful!"

"Room was wonderful, bathroom spacious and well appointed. Staff amazing and so friendly "

"The room was a good size and had plenty of closet space. The bathroom needs some help. It’s tiny, even for European standards. A small shelf or shower caddy would be nice so you don’t have to bend over to pick up your shampoo in the shower. A towel hook would be nice too. Check in is complicated. You must reach out to get directions. You go to one building to get the keys, then they tell you to go to the building next door to your room, then go a few blocks over to actually check in and pay your city tax and get registered. Someone does come everyday to clean the kitchen, but not your room, which is fine, but a broom and access to some cleaning supplies would be nice. The room is very quiet at night except on Friday and Saturday nights when the restaurant below you changes to a club and the music is loud until about 1:00am. If are not a night owl I would avoid the weekend. "

"A one of a kind, unique property amazing cuisine, and the tour we took of the wine cellar was the best I have ever experienced thanks to the helpfulness and knowledge of our guide Sophia"

"Awesome and super kind folks"

"We had a last-minute stay there due to the train strike, and it was a great evening after all… The hotel was right there in the main Square plus near the train station. The staff was lovely and they have the most beautiful rooftop patio and bar. you have to check out."

"Breakfast was a surprise for an italian hotel"