Punta Esmeralda Beach Tours and Activities

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

Room was beautiful and spotless! Staff was amazing and food was delicious! Highly recommended!

I celebrated my 28th anniversary at this hotel. Let me tell you it’s absolutely breathtaking. The service is immaculate here. From the time we arrived we were met with a fresh lemon scented warm damp towel to wipe our faces. We weren’t able to get a room until 3pm however we were allowed to eat and use all amenities until we were assigned a room. We had a personal butler….Yes, a butler her name was Katherine, she was awesome, very helpful and checked in with us daily. We had amazing pool service from Raul, he was always checking on us, getting us drinks and food quickly. Omar the waiter in La Cocina had a great personality loved to chat and was very personable. Carlos at bell desk was super friendly and helpful very attentive for sure. The filet mignon at the steakhouse was on point and Christian our server was awesome, he made sure my food never touched anything I was allergic to. The Dj In the speakeasy was on fire , he kept everyone dancing all night. 9:30 to 12 am is not enough, the music should end at 1 am when they close. Drinks are top shelf at every bar, we had access to the VIP lounge on the 5th floor the view is gorgeous from the balcony and the staff are ready to make you anything or drink you would like. We absolutely loved it here and we would stay forever if we could.