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Reviews of Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

4.5 out of 5
Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only
Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia

Reviews

8.0

Very good

Rating 10 - Excellent. 473 out of 1003 reviews" "
Rating 8 - Good. 230 out of 1003 reviews" "
Rating 6 - Okay. 136 out of 1003 reviews" "
Rating 4 - Poor. 74 out of 1003 reviews" "
Rating 2 - Terrible. 90 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Travelled with family
Liked: Property conditions & facilities
The drinks were very weak and I believe their alcohol was watered down. Our A/C didn’t work and it was hot. We reported it frequently. They arranged a dinner to make up for it. When we arrived it wasn’t ready and had to wait 20 minutes. I did like it was my birthday and they had a banner on the door.
Stayed 7 nights in Mar 2024
Response from Royalton CHIC Punta Cana Team on 23 May 2024
Dear Patricia,We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 Good

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Royalton CHIC Punta Cana Team on 22 May 2024
Dear Isaiah,Your review of Royalton CHIC Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton CHIC Punta Cana and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 Good

LaShawn

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Royalton Chic Punta Cana on 21 May 2024
Dear Lashaw, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Peter

Travelled with family
Great vacation celebrating our anniversary. Weather was amazing with a nice breeze. Staff was super friendly. Entertainment by pool all day and night shows were fun. Our Butler Billy Joel was great. He made sure we were happy and having a great time. He made our anniversary so special. Restaurants were great also. A lot of choices. The Diamond Club lounge staff were also very pleasant. We would love to return again soon. We recommend this hotel Royalton CHIC to anyone who is looking to relax and have a good time. Rooms are very modern and clean. We were in a diamond club presidential suite and it was very nice and roomy with two balconies. The grounds are beautiful and hotel is just the right size. Rooms were close to restaurants, pools and beach which was nice. Had a wonderful stay at the Royalton CHIC. Will return soon.
Stayed 5 nights in May 2024
Response from Royalton Chic Punta Cana on 20 May 2024
Dear Peter, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing fun hotel employees and service impeccable !
Stayed 5 nights in May 2024
Response from Royalton Chic Punta Cana on 19 May 2024
Dear Jacques, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

2/10 Terrible

Nyasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 4 nights at this property and was completely disappointed. Paid for a private dinner and was served spoiled lobster!! The head chef came out to smell it and said “it’s not that bad”! I was in complete shock. The resort manager did not want to reimburse for the cost of now a ruined dinner and instead served us food from a restaurant that we could have eaten from for free. The entire trip was a blow. We paid for a presidential suit with balcony. The balcony was facing the back of the building with no view of anything. I wouldn’t recommend this property to anyone. A complete waste of money.
Stayed 4 nights in Apr 2024
Response from Royalton CHIC Punta Cana Team on 16 May 2024
Dear Nyasha,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

8/10 Good

Cohen Eldin Gregory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very inviting with its vibrant atmosphere. Friendly staff!
Stayed 3 nights in May 2024
Response from Royalton Chic Punta Cana on 15 May 2024
Dear Cohen, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Royalton Chic Punta Cana on 15 May 2024
Dear Terry, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Jeffrey

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. The dining experience could have been better.
Stayed 4 nights in May 2024
Response from Royalton CHIC Punta Cana Team on 14 May 2024
Dear Jeffrey,Your review of Royalton CHIC Punta Cana is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton CHIC Punta Cana and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome party vibes food was great just a all around 10!
Stayed 4 nights in May 2024
Response from Royalton Chic Punta Cana on 14 May 2024
Dear Jason, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Deven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall ambience
Stayed 3 nights in May 2024
Response from Royalton CHIC Punta Cana Team on 10 May 2024
Dear Deven,We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Luisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were all delicious. I really enjoyed the foam party!
Stayed 5 nights in Apr 2024
Response from Royalton CHIC Punta Cana Team on 8 May 2024
Dear Luisa,We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Christopher BLAIR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great and all of the staff was great. We were Dimond Club guest that came with a butler. Our bulter Gabriel was Great he absolutely made everything easy and made sure we didn't go without. Made all of our reservations and checked in on us often both in person and text. Definitely above and beyond.
Stayed 4 nights in May 2024
Response from Royalton Chic Punta Cana on 7 May 2024
Dear Christopher Blair, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

6/10 Okay

Aljemall

Travelled with partner
Liked: Staff & service
Very slippery floors due to the humidity. Mold was found on our mattress. But over all a nice resort. The staff are friendly funny and accommodating. The housekeeping staff are amazing. Our room always smelled fresh and was very clean. We did encounter a bartender who was rude to my husband and I. But the bartender Torres was fantastic and made the best drinks! Angel was our butler and kept us informed and made dinner reservations for us. He was also kind enough to send a birthday cake to celebrate my birthday. The concierge made sure we always had what we needed and were very professional. The sports bar has awesome food and great music. I would just suggest putting AC in the sports bar. Although we had fun we were extremely hot. They will try to sell you a promotion and the heavy white guy with the blue suede shoes was nice at first but was kind of rude when we didn’t accept his offer. We probably won’t be back but we would like to Thank the Royalton Chic for their hospitality.
Stayed 4 nights in May 2024
Response from Royalton CHIC Punta Cana Team on 7 May 2024
Dear Aljemall,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Royalton Chic Punta Cana on 6 May 2024
Dear Amy, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Royalton CHIC Punta Cana Team on 9 May 2024
Dear Nelson,We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

Jailene, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó, es un hotel pequeño pero el personal es bien amable y simpático. En todo momento estuvieron atentos. La comida estaba buena. El restaurante italiano y el hunter steak muy buena estaba la comida.
Stayed 2 nights in May 2024
Response from Royalton Chic Punta Cana on 3 May 2024
Dear Jailene, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Tasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Royalton Chic Punta Cana on 3 May 2024
Dear Tasia, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Shayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. Staff were amazing
Stayed 4 nights in Apr 2024
Response from Royalton Chic Punta Cana on 2 May 2024
Dear Shayla, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

4/10 Poor

Shulem Yehudah Jacoby

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my worst all inclusive experience ever!
Stayed 5 nights in Feb 2024
Response from Royalton Chic Punta Cana on 1 May 2024
Dear Shulem,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

4/10 Poor

Amber

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Marie would be the only reason I return if I came back. She was absolutely amazing and attentive! She welcomed us with a smile and kind words every day ALL day!! It was a blessing to have her as our butler! The room AC did mess up a lot so we were hot at night and the sheets were damp every day. The food was always cold except at Munchies. Munchies and diamond club area were the only good places to eat. Everything else was not well prepared or seasoned.
Stayed 4 nights in Apr 2024
Response from Royalton Chic Punta Cana on 30 Apr 2024
Dear Amber,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

4/10 Poor

Chad

Travelled with family
Liked: Staff & service
Disliked: Amenities
This was by far the worst place i stayed. Wish for better had high hopes. I read reviews having this place pretty high did not jave the same experience. Food was not good at all pretty sure my stomach issues forntqo days in a row was food poisoning. The staff is real pushy about upgrading to diamond service qhich is real.annoying to me. The pool had scum visibly floating in it wvery day. Now for the good the pool attendants the ladies gwtting drinks and such were awesome. They dont clean room everyday unless specifically ask for it which is weird to me.
Stayed 4 nights in Apr 2024
Response from Royalton CHIC Punta Cana on 29 Apr 2024
Dear Chad,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Food very limited and boring Diamond club constantly being required for amenities. Staff always harassing you to be a diamond club member or fill out surveys and selling excursions A lot of begging on beach and if you go off property Tv connections are always in and out in several rooms booked Several Bartenders were very rude and ignored you standing there for a drink. Beach equipment for non water sports was non existent No in room bar Scum floating in pool along with food and no one was ever scene cleaning the pool even at night or early. Requested area clean up and never saw anyone
Stayed 4 nights in Apr 2024
Response from Royalton Chic Punta Cana on 28 Apr 2024
Dear Sandra,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Food and everything was great
Stayed 4 nights in Feb 2024
Response from Royalton Chic Punta Cana on 25 Apr 2024
Dear Jorge Luis, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Michelle, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Royalton Chic Punta Cana on 25 Apr 2024
Dear Michelle, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Royalton Chic Punta Cana on 23 Apr 2024
Dear Bianca, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Rahim, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent
Stayed 3 nights in Apr 2024
Response from Pedrito Cheelian on 17 Apr 2024
Dear Rahim, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

6/10 Okay

Madalyn

Travelled with partner
Disliked: Property conditions & facilities
Property is small so it was nice walking distance to the ocean. Air conditioner didn’t work, had someone come check it pushed a button gave us a thumbs up and he left us. Overall staff were nice, beach is decent.
Stayed 7 nights in Apr 2024
Response from Royalton CHIC Punta Cana on 14 Apr 2024
Dear MadalynWe would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 Excellent

Sachdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly, and understanding. Helped us with all of our needs. Resort is really pretty, i had fun with all the activities there
Stayed 4 nights in Mar 2024
Response from Royalton Chic Punta Cana on 8 Apr 2024
Dear Sachdeep,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Karmveer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel was great assisting with all of over needs. Resort is the best, service and everything is 5 star. Loved our time there. Staff is really friendly and nice.
Stayed 3 nights in Mar 2024
Response from Royalton Chic Punta Cana on 8 Apr 2024
Dear Karmveer,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish we able to get Diamond club benefits at all the bars.
Stayed 4 nights in Apr 2024
Response from Royalton CHIC Punta Cana Team on 8 Apr 2024
Dear Kevin,We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 Good

Luc

Travelled with partner
Liked: Cleanliness, staff & service
This vacation was our fourth stay in a Royalton Dimond Club resort Let's start with the DC check-in. The experience was slightly disappointing. We had to wait in line and our room was not ready upon arrival. This, despite the fact that the Guest team enquired about our arrival time the day before. This being said, we must emphasize on the staff at the Royalton Chic. Everybody was amazingly friendly and attentive. Whomever we came across with made sure we got everything we needed. Our butler, Garlier was perfect and he went beyond our expectations! He was very devoted! The main pool was crowded and noisy. We spent our days at the Diamond club beach area. The staff there was also very nice. A special mention to Olvil, German, Firmin and all the team. The Diamond club pool, sitting on a rooftop, next to the main pool looks dated and would need some love and care. The resort being very small, we didn't feel the exclusiveness of a Dimond club client, compared to other Royalton resorts we went to. The food at the buffet was very good and offered variety. Special thanks to Kelvin, Maicol and all the staff there. The food at the 4 restaurants à la carte was also very good but the experience was not up to our expectations: too noisy and that felt like a cafeteria ambiance (except for the Indian one). Overall nice vacation. We would say that Royalton Chic is a party resort for groups. The staff makes the resort more than the property.
Stayed 8 nights in Mar 2024
Response from Royalton Chic Punta Cana on 7 Apr 2024
Good afternoon,Thank you for choosing us as your holiday destination and sharing your experience with us, as a company we value your honesty regarding your stay in our property.We look forward to your next visit and hope to provide you with a better experience.Best regards.

6/10 Okay

Dameon

Travelled with partner
Disliked: Property conditions & facilities
Facilities in need of repair and maintenance
Stayed 3 nights in Mar 2024
Response from Royalton Chic Punta Cana on 7 Apr 2024
Good afternoon,Thank you for choosing us as your holiday destination and sharing your experience with us, as a company we value your honesty regarding your stay in our property.We look forward to your next visit and hope to provide you with a better experience.Best regards.

8/10 Good

Olga

Stayed 5 nights in Mar 2024
Response from Royalton Chic Punta Cana on 26 Apr 2024
Dear Olga, We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent holiday and also for taking the time to share your feedback. We strive to provide a great holiday for all our guests and greatly appreciate your lovely comments about our facilities, services and staff. Comments such as yours are our greatest reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely

10/10 Excellent

Joceline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property! I stood there for five days with my fiancé and his friends. The pools were clean The property was walkable and the staff was helpful
Stayed 4 nights in Mar 2024
Response from Royalton Chic Punta Cana on 4 Apr 2024
Dear Joceline,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Justice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was skeptical because I’ve had bad experiences at resorts but I can’t express enough how friendly and helpful the staff was from the front seat to check in Pedro was amazing and so were the guys out front made us feel very welcomed. I will be returning to the resort and any of the sister resorts . The food and restaurants were amazing I could keep on going. Only thing I didn’t like was how short of time we stayed. Thank you guys for making our vacation amazing.
Stayed 3 nights in Mar 2024
Response from Royalton Chic Punta Cana on 4 Apr 2024
Dear Justice,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay
Stayed 2 nights in Apr 2024
Response from Royalton Chic Punta Cana on 3 Apr 2024
Dear Rafael,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy supe

8/10 Good

Amie

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Royalton Chic Punta Cana on 1 Apr 2024
Dear Amie,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

esther

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellet resort . The food was excellet .
Stayed 2 nights in Mar 2024
Response from Royalton Chic Punta Cana on 30 Mar 2024
Dear Esther,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Jenerro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My host Ayn was the best. He made everything so accommodating.
Stayed 5 nights in Mar 2024
Response from Royalton CHIC Punta Cana Team on 28 Mar 2024
Dear Jenerro,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

john bray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Royalton Chic. The staff (all except the grumpy girl on reception when we arrived!) were amazing and constantly trying to make sure you were happy. We will definitely be back. 💞
Stayed 7 nights in Feb 2024
Response from Royalton CHIC Punta Cana Team on 19 Mar 2024
Dear john bray,We would mainly like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 Excellent

DAYNE C

Stayed 4 nights in Mar 2024
Response from Royalton Chic Punta Cana on 4 Apr 2024
Dear DAYNE,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Lee Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best
Stayed 7 nights in Mar 2024
Response from Royalton Chic Punta Cana on 14 Mar 2024
Dear Lee Allen, We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Hard working and polite staff
Stayed 4 nights in Mar 2024
Response from Royalton Chic Punta Cana on 14 Mar 2024
Dear Steve, We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel, las instalaciones, la comida, el personal son muy buenos. Pero desafortunadamente fue imposible bañarnos en el mar por la fuerza del oleaje. La razón principal del viaje fue disfrutar del mar y la playa y no se pudo cumplir.
Stayed 4 nights in Mar 2024
Response from Equipo Royalton CHIC Punta Cana on 14 Mar 2024
Estimada Elsa,En primer lugar, nos gustaría darle las gracias por elegir Royalton CHIC Punta Cana para sus recientes vacaciones y también por tomarse el tiempo para compartir su opinión. Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos enormemente sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el suyo son nuestra mejor recompensa. Estaremos encantados de recibirle de nuevo en nuestro hotel y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita. Atentamente,

6/10 Okay

Alex

Travelled with group
Liked: Cleanliness
Several delays with service. Initial things that we asked for were not done, which dampened the experience (birthday celebration.) Communicating through whatsapp was slighty inconvenient also. You do not have a Butler around the clock so after hours not much gets done. Things really get quiet by 10pm. Diamond club was decent, probably not worth what we payed to upgrade. Food was ok. Construction going on, so pretty noisy in the morning. The beach was beautiful however, and the weather was amazing.
Stayed 1 night in Mar 2024
Response from Royalton CHIC Punta Cana Team on 14 Mar 2024
Dear Alex,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced. We thank you for sharing your opinion with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 Okay

Vinod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros 1.Walkable & Cleanliness 2.Staff is good & Service is ok. 3.Ambience of restaurant is good. 4.Has good activities in the evening. Cons 1. Food quality is low to medium. 2. Only one buffet. Most of the times selection of food is same. 3. Room food is limited & food is also not good quality. 4. Pool side loungers are at extra cost that too 300 & more. Restaurants- 1. Indian restaurant food is worst. 2. All other restaurant food is okish.
Stayed 6 nights in Mar 2024
Response from Royalton CHIC Punta Cana Team on 14 Mar 2024
Dear Vinod,We would like to thank you for sharing your impressions with us of your stay at Royalton CHIC Punta Cana. I am saddened to read your recent review and for the fact that we have failed to meet your expectations during your last vacation with us. First of all, we would like to apologize for the inconvenience that you experienced. We thank you for sharing your opinion with us. We will make sure to inform the involved department so they can take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 Good

Tari

Travelled with partner
Our butler Junior was wonderful. Most of the bartenders are friendly and a joy to talk to. The room was very clean and the poolside staff wonderful. The diamond club beach staff were awesome. The steakhouse staff were not friendly or attentive and the room was too loud and noisy. The food overall was average. The evening show schedule changed last minute so packing according to the online schedule didn’t work. The nighttime DJ yelled and played the same music at the pool. Way too loud!! Loved the live band that played 80s rock, disliked the silent disco with headphones…no vibe or energy. The daytime activities could be more plentiful. The spa was fantastic. Loved my message and hydrotherapy. Long drive from the airport so a private transport was pricey. Met a lot of nice people.
Stayed 6 nights in Mar 2024
Response from Pedrito Cheelian on 13 Mar 2024
Dear Tari, We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

8/10 Good

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Pedrito Cheelian on 13 Mar 2024
Dear Rya, We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,

10/10 Excellent

Keith

Stayed 5 nights in Mar 2024
Response from Royalton Chic Punta Cana on 1 Apr 2024
Dear Keith,We would primarily like to thank you for choosing Royalton CHIC Punta Cana for your recent vacation and also for taking the time to share your review. We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward. We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit. Yours sincerely,