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Reviews of Hotel Ilaia

3 out of 5
Hotel Ilaia
351 Capitán Ignacio Carrera Pinto, Punta Arenas, Región de Magallanes

Reviews

9.6

Exceptional

Rating 10 - Excellent. 30 out of 35 reviews" "
Rating 8 - Good. 3 out of 35 reviews" "
Rating 6 - Okay. 2 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 0 out of 35 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Breakfast was delicious
Stayed 1 night in Mar 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Rooms were clean, staff extremely friendly and helpful. The rooftop terrace was a wonderful place to sit in the afternoon and see across the city.
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Mark, Royersford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, helpful and sincere.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Royersford

Stayed 2 nights in Mar 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent two nights at Hotel Ilaia en route to Antarctica and it was delightful! We loved everything about our stay, the warm hospitality, the decorative crafts, the tasty and healthy breakfast options, the quirky design, sky lounge, the view from our room, the excellent service, the music and overall peaceful and calm vibe. Wonderful and unique hotel. Highly recommended.

10/10 Excellent

shin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffers are very kind and professional .room was clean and quiet and warm.
Stayed 2 nights in Feb 2024

10/10 Excellent

Snehal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Made calls to find laundry facilities, made last minute dinner reservations. Made our stay very pleasant. Definitely recommend this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Andria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is a fabulous place to relax and to base yourself in Punta Arenas. The room was even more lovely than the photos, was spotlessly clean and well appointed, and the bed was very comfortable. The common areas, including rooftop terrace/nook, were charming and inviting places to regroup after a day of adventuring in the area. The staff were extremely kind, helpful, and proactive in anticipating our needs (for example, immediately offering an early breakfast before our penguin excursion). They offer some wonderful extra touches like complementary coffee/tea, and complementary wine on the terrace. The hotel is a short walk to restaurants and to the main area of town. We would highly recommend it!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Javad

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful little hotel and extremely friendly and attentive staff. We enjoyed our stay and would stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel with a warm and welcoming staff and management! The hotel arranged for a cab to and from the bus station and made my daughter feel safe and comfortable during her stay. The breakfast was amazing, fresh and plentiful!
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Stayed 1 night in Dec 2023

6/10 Okay

Claudia, Santa Barbara

Liked: Cleanliness, staff & service
Disliked: Amenities
This property is a bed and breakfast with limited service, no elevator and adequate but bare accommodations. It’s acceptable for a one night stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Recommended a wonderful restaurant. Rooms were immaculate and charming.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with a unique room.
Great small boutique hotel. We stayed one night in Punta Arenas on our way from Puerto Natales to Santiago. The hotel has an amazing 3rd floor window room that overlooks the town an Magellan straight. They even have free wine to drink while you watch the sunset. Great value.
Stayed 1 night in Mar 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were simple but functional and clean. The bed was very comfortable. This place is all that one would need on an overnight stopover to or from Torres de Paine. Top marks to the staff who were fantastic and charming. The location is a bit far from restaurants, but still walkable.
Stayed 1 night in Mar 2023

10/10 Excellent

Elad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful family hotel near the center of town. The rooms are spacious and clean. Very large comfortable beds. Breakfast is superb. The staff are helpful and welcoming. Make sure to check out the viewing room at the top of the hotel. Great views and the best place in town for spending sunset times.

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, is a hotel designed to stay in during the day Thanks for caring my family
Stayed 4 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Convenient accommodation in Punta Arenas in view of the other options. Some efforts are made and our two nights stay was OK.
Stayed 1 night in Jan 2020

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely, peaceful, stylish and comfortable place to stay in Punta Arenas! The location was walkable to the central plaza, but far enough out of the downtown core to be quiet and peaceful. The staff was extremely friendly, the food excellent. Everything about this place was perfect.
Stayed 2 nights in Nov 2019

8/10 Good

andres

Liked: Cleanliness, staff & service, property conditions & facilities
las pierzas bastante pequeñas , sobre todo los baños , pero en general es muy funcional y ameno. tambien el barrio es tranquilo , lo cual se puede dormir bien
Stayed 2 nights in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbarer Empfang, super Frühstück.Grosse schöne Zimmer
Stayed 1 night in Mar 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel cèntric relació qualitat preu acceptable
Es un hotel boutique nou i centric. Les habitacions no son molt grans pero son netes I ben equipades. La dutxa i el WC ocupen un espai comú i no es funcional. L’esmorzar no es bufet lliure.
Stayed 3 nights in Dec 2022