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"Good "

"Nice place but too many irritating distractions: 1. Breakfast was a disappointment. I tried to get breakfast included. Couldn’t do it! Emailed hotel and Expedia, no response. Ended up paying 2 x the price next morning because I did not make the appropriate booking 2. Cable tv was a problem. Promised tekkie did not make it to our room. We just put up with it. 3. Could not buy a cup of coffee without also buying breakfast. 4. Not the same Ascott as I am used to in Jakarta. "

"I stayed one night at this hotel to rest after a long journey from Melbourne to Denpasar, and then on to Surabaya. The staff were friendly and the food was average. However, I was disappointed to find that my room and bathroom were quite dusty. I hope the management can take this feedback into consideration and improve the cleanliness of the rooms. With better attention to this area, I would consider staying again in the future."

"Awesome "

"Very clean room and bath, very friendly and helpful staff. Happy to stay again!"

"As a five star hotel can't you use a better hair dryer?"

"I always travel with Four Points Sheraton and while I'm traveling in Indonesia I booked mostly Four Points... right from the start we had issues with AC it didn't go lower then 23C.. all the usb plugs were not working, technician said it would take one hour this is unacceptable! I requested an upgrade to a junior suite that I would pay they told me the hotel is full, duty manager called me and offered same room but another floor again AC issues .. breakfast buffet not fresh pastries stale 👎"

"4.5 stars"

"The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system. So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration. I would recommend to avoid this hotel at all cost!"