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"We loved this resort! The staff were very friendly and accommodating when we had to switch rooms (we booked the wrong one). From our room, we had a view of the ocean and the beach assess what great and easy to find! "

"The resort needs more food options, bar options and some type of sundry shopping."

"Location of hotel is really good close to whalers village but having good grounds where there are plenty of sunbeds offering shade or sun. Hotel is very clean and staff are so so friendly and helpful. Car parking on site and resort fees are a little high."

"Overall, we loved the pool and the property and had a good stay. We had a couple of issues with the room upon check-in. Our first room had a “rat zapper” trap in the closet, which was a complete turn off. My thought is there must be a rat in the room so the front desk moved us to a new room. Both rooms were marginally clean. The property is in need of a The property is in need of an update but is definitely not the worst I’ve seen. The sheets on the bed would not stay on. The fitted sheet kept popping off at the corners, making it a very uncomfortable night’s sleep. For the value of what we paid, these improvements would be nicely needed. Also, the hallways are not air-conditioned so stepping out of an air-conditioned room into a very hot, stuffy hallway with other people‘s food smells and trash was not pleasant. For this high end of a resort, we would expect to open hallways or air-conditioning."

"Great place to stay. Loved having a kitchen. Pool area was a great location to spend an afternoon. "

"The property had a great location, and the pictures accurately reflected the room. The staff were responsive and took action when needed. However, it is important to keep Hawaii’s laid-back culture in mind when evaluating staff responses. Unfortunately, we encountered an issue with our room at 7th floor. At night, we found roaches in the kitchenette area, which was quite shocking. The next morning, when I informed the staff and requested a room change, they accommodated us immediately and moved us to another room with stunning ocean views, without hesitation or further inquiry. I also noticed larger roaches outside the rental property near the entrance, which I understand can be common in warmer climates like Hawaii. However, the staff’s somewhat nonchalant reaction—rather than surprise—when I reported roaches in the room made me feel that this might not have been an entirely unexpected occurrence. Why I leaving 3 stars here is purely because of the prompt action of the staff regardless and stunning views from the room. Kahana should ramp up with the cleanliness of ALL their rooms and I hope my experience remains an isolated incident. "

"No ocean view, but we had a view of waterfall. Very close to whaler’s for shopping and food. Great shoreline."

"The bungalow we stayed in was perfect. Walking distance from the beach/pool and very clean. I highly recommend the resort. Beautiful beach, crystal clear water and you can run into a turtle once in a while. Sunset views were excellent. My family and I had an unforgettable time and were very happy with the resort staff. Proximity to Whalers Village was prime as it gave us something different for food and some shopping."

"Check-in was fast and easy. Room was spacious and had a great view. "