Family Hotels & Resorts in Puerto Plata from AU$125

"We’ve stayed at several all‑inclusive resorts, so we generally know what to expect. This property had a few highlights, but also several things that didn’t work well for us. Pros • Swim‑Out Room: The room was ready on arrival, and the pool was clean and well‑maintained. The foliage had recently been trimmed very low, so it felt less private than expected. • Friendly enough staff Things to Know • Room Layout: There is no table or chairs inside the room. We enjoy playing cards, and without a proper surface, our options were limited to the bed, floor, or an outdoor lounge chair. The only table-and-chair setup was by the main jacuzzi & noise. • Noise Level: The resort is highly energetic, with music and activities running all day until about 11pm. If you enjoy a lively atmosphere, you may love this, but those sensitive to noise may find it overwhelming (even in a building close to the beach). • Food: The food was hit‑or‑miss for us. *Mostly miss*. You also cannot take food back to your room without a major issue. You have to order from a reduced option room service menu. • Storage: The room has limited storage—just a few hangers and two small drawers—so longer stays may require suitcase living. • Vacation Club Invitations: Staff approached us several times to attend a presentation. Overall, this did not align with what we were personally looking for in a resort. It would be a good fit for those who prefer to be entertained/high energy environments. "

"The rooms aren’t the best. It’s fine though since you arent in there much. If you get the yellow bracelet you don’t have much available to you. I had the blue and we were allowed at the VIP beach which is MUCH better than the Cofresi one. Alcohol is pretty good and buffet food it not bad. You are only allowed a certain amount of restaurant reservations depending on how long your stay is. For a week it’s 2-3. I’m guessing it’s more if you stay longer."

"We loved the room and the location, just the shower would flood a little but that was our only complaint!"

"Food wasn't the best. But if you're looking for a cheap holiday, close to the beach its great. The staff are amazing. Definitely would go back!"

"Everyth"

"Everything was so great! Relaxing and great food. The staff was so helpful and kind. "

"Great resort! Clean,friendly, good food! Been going many years and never a problem. They make you feel like family!"

"Terrible customer service, lack of communication, empathy, noticed the difference between customer with membership and without it, I also booked 2 double beds room a least nearby, and they placed us in different buildings. Never again! "

"80-90% good, just two things: one was the dinner in the restaurant. Place a time in tables so others have the chance to dinner or make available the beach restaurant when the hotel is full. The prices in the menu are high too."