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Reviews of Hotel La Isla

3.5 out of 5
Hotel La Isla
Indefatigable 072 y Charles Darwin, Puerto Ayora, Galapagos

Reviews

9.6

Exceptional

Rating 10 - Excellent. 36 out of 42 reviews" "
Rating 8 - Good. 4 out of 42 reviews" "
Rating 6 - Okay. 0 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff went above and beyond when i had a medical emergency, i cant recommend this place enough.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception staff and manager Blanca and Jose. Great location walk to Main Street 1/2 block away. Quiet cool room
Stayed 1 night in Feb 2024

10/10 Excellent

pamela, forest hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without hesitations, this is one of the nicest hotels the area has to offer. It is newly built. Modern rooms. Spacious bedroom. Comfortable bed. Great breakfast. Excellent location in the heart of the city. Walking distance to restaurants. Walking distance to Charles Darwin research center. Nice rooftop with water views. Nice Jacuzzi on the rooftop. Quaint and small hotel. Excellent overall. Book right away.
Stayed 4 nights in Nov 2023

10/10 Excellent

Bhavik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rafael & Hotel La Isla staff on 25 Dec 2023
Dear Bhavik,Thank you very much for your review!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, located in the heart of the tourist area. The hotel staff is happy to help and book tours for you and to also arrange for transportation.
Stayed 3 nights in Nov 2023
Response from Rafael & Hotel La Isla staff on 25 Dec 2023
Dear Steve,Thank you so much for evaluating our services! We are delighted you have spent your vacations here and enjoyed all the experience!

10/10 Excellent

Wei, Hinckley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are super friendly and they try everything to help out. The rooms are very clean. Breakfast is great. Location is close to the port, restaurants, etc.

10/10 Excellent

Thomas

Stayed 4 nights in Nov 2023

10/10 Excellent

Kerri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Clean and very open and breezy. The staff was awesome, helpful and so nice, anything you need they seemed to have. The breakfast buffet was great, something different every day in addition to the usual stand-bys. We just can't say enough nice things about our stay. La Isla is right off the main street and very convenient for walking.
Stayed 4 nights in Oct 2023
Response from La Isla Team on 2 Nov 2023
Thank you so much Dear Kerri for your amazing review, you was a lovely guest, we hope to have you back someday!Our best regards

10/10 Excellent

Nila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was very convenient to dining, banking, and tour booking agencies. Very walkable for those who like to get their “steps” in on a regular basis. The hotel itself is very eco friendly and modern. Would definitely recommend this hotel to others.
Stayed 4 nights in Oct 2023
Response from La Isla Hotel Team on 27 Oct 2023
Thank you Nila for your review, was a pleasure have you with us!We hope can see you again

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Small establishment. Clean, comfortable beds, well appointed. Fabulous staff- kind, helpful and attentive. This was the best place we stayed. Breakfast was very good. Well located.
Stayed 1 night in Jun 2023
Response from Hotel La Isla Team on 13 June 2023
Thank you so much Anna for your lovely review, we try to do our best for our guests!. we hope to see you again.Our best regards

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous room with a large deck and an oceanfront view. It was spacious with a large rain shower. The staff was very friendly and helpful and the restaurant was very good. Loved our stay here.
Stayed 3 nights in May 2023
Response from La Isla on 16 June 2023
Thank you so much for your kind answer. It has been a pelasure to host you durig your visit to the islands.Best regards,Hotel La Isla.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from La Isla on 16 June 2023
Gracias por su gentil comentario. Nos sentimos complacidos de que haya disfrutado su estancia en las islas.

8/10 Good

Mei Fen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
weak wifi connection in room
Stayed 1 night in Apr 2023
Response from La Isla on 16 June 2023
Gracias por su gentil comentario. Nos complace que haya disfrutado su estancia en las islas.

10/10 Excellent

dee ann, carroll

Travelled with group
staff were wonderful!! The hot tub is great and the breakfast likewise!! I will be back!!
Stayed 1 night in Mar 2023
Response from La Isla on 4 Apr 2023
Thank you for your kind comments. Looking forward to host you again.Our best,Hotel La Isla Team.

10/10 Excellent

James T.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay. Everything was perfect. The staff were extremely helpful and very friendly. Great location close to shopping and the dock for day tours. Would highly recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Dasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic and relaxing. The staff was very attentive and available and extremely kind.
Stayed 4 nights in Nov 2022

4/10 Poor

Yolanda

Stayed 1 night in Nov 2022
Response from Marketing- on 23 Nov 2022
Gracias por tomarte tu tiempo para dejarnos tu comentario.Nos gustaría que nos enviaras mayor información sobre tu estancia y nos comentes qué servicio te gustó y qué servicio tienes sugerencias para mejorar.Estaremos atentos a tu respuesta.Saludos,Hotel La Isla

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
My boyfriend found this hidden gem. We loved the location of the hotel because it was less than 10 minutes from the port and it was in a hidden in a quieter area. Blanca, Ramon and the rest of the hotel staff were always friendly, courteous and helpful. After a long day, they would welcome us back with a friendly smile. They genuinely cared about your experience on the island. The hotel rooms were beautiful, clean and comfortable. The two floor terraces are also beautiful, it set a nice backdrop to unwind and soak in the fresh air. Love the view of the waters on the second floor. The only con that I would have is that their wifi was very slow. Hopefully they have fixed their problem.
Stayed 2 nights in Sep 2022
Response from Blanca on 21 Sept 2022
Thanks so much your amazing comment, we are really happy you had a great stay in Galapagos, always welcome, best regards

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, clean and spacious. Breakfast was included and very good! Would recommend!
Stayed 2 nights in Sep 2022
Response from Jose on 25 Sept 2022
Thanks so much, we are happy you had a great stay in Galapagos, always welcome, best regards

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service. Super clean. Comfortable and staff is always ready to help with questions or tours. Also, it has a great location.
Stayed 3 nights in Aug 2022
Response from Jose on 6 Sept 2022
Thanks so much for your nice comments, we happy you had a great time in Galapagos, best regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel so convenient.
We were pleased about everything we experienced at the hotel. Comfortable, clean and friendly so close to everything - in easy walking distance. The view from the second floor balcony where you can eat and drink is amazing. Highly recommended
Stayed 4 nights in Feb 2022
Response from David on 9 Feb 2022
Thank you David for allowing us to be your hosts in the Galapagos Islands, a pleasure to see such a kind guest. Happy week. Greetings Island Hotel.

10/10 Excellent

Curry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days in Santa Cruz
Fantastic experience. Knowledgable staff who went above and beyond to make our stay perfect.
Stayed 3 nights in Jan 2022
Response from Jose on 17 Jan 2022
Thanks a lot Mr Curry, appreciate a lot your opinion, keep in touch and best regards

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
This hotel was amazing. Great location near the ferry dock and the Main Street. All the staff are extremely friendly and the room was spacious and clean!
Stayed 2 nights in Dec 2021
Response from Jose on 17 Jan 2022
Thanks so much for your great comments, hope you got amazing experience in Galapagos, best regards

8/10 Good

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class Galapagos hotel
Amazing hotel. First class
Stayed 3 nights in Nov 2021
Response from Paul on 5 Dec 2021
Gracias Paul por preferirnos, no vemos en una proxima ocasion.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Galapagos getaway
Beautiful hotel with beautiful views in a great location. WiFi was weak, but it is in all of the island. Staff was helpful and nice! Very clean.
Stayed 4 nights in Oct 2021
Response from La Isla Galapagos Hotel on 3 Nov 2021
Thank you for your comments, Christine. We truly appreciate your insight about our hospitality and be sure the staff will receive your praise as well! All our best, La Isla Galapagos Hotel

4/10 Poor

kevin Baruch

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Aggressive owner
Owner of the place is a very aggressive person. Asked us for a fee because we has some own whiskey in the terrace. We asked only for cups , lemons and ice and for this he decided we need to pay 20 USD. His attitudes we make us to never come back there neither recon and his place.
Stayed 3 nights in Oct 2021
Response from Hotel La Isla on 3 Nov 2021
Thank you for sending your comments, Kevin. We believe that our job is providing great experiences to our guests and creating the best memories during their trips. The hotel policies are very clear for all our customers and we expect those rules are respected and followed by all. We truly hope you and your male friends had a safe and sane trip back home. We wish you all our best, Hotel La Isla Staff

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
I was extremely happy with my stay here. The room was very nice and new and the entire property was very clean. It was convenient to town and restaurants and the staff was so very kind and helpful. Their English skills were excellent. Even though I was late for breakfast, they still served me a full breakfast. I would definitely stay here again.
Stayed 2 nights in Oct 2021
Response from Jose on 18 Oct 2021
Dear Kimberly thanks so much for your amazing comments, we are so happy you had a great time in Galapagos, best regards Jose

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel la Isla is an amazing hotel, Blanca and staff were the best. Hotel located 100 yards off the Main Street, fish market very close. Central located. Needed a covid test to get back to the USA,?? blanca had the rep come to the hotel, test results in a hour. I did not write much but this place is fabulous. Going to the Galapagos? Stay here
Stayed 1 night in Oct 2021
Response from Jose on 18 Oct 2021
Hi Ron thanks so much for your nice comments, we are appreciate a lot you had a great time best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was thoroughly impressed by our stay at Hotel La Isla. From the moment we entered, the staff was incredibly hospitable and accommodating. They offered great expertise and recommendations on opportunities around the islands, even even helped us book discounted excursions. The facilities themselves looked brand new, and the breakfast was fantastic. If you're looking to stay in Puerto Ayora, Hotel La Isla is a great choice.
Stayed 4 nights in Aug 2021
Response from Hotel La Isla staff on 14 Aug 2021
Thank you for staying with us! It has been a real pleasure to host you both here! All our best! Hotel La Isla staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Jose and Blanca are so nice and every staff is very friendly. The property is very new and nice and in a prime location. Highly recommended.
Stayed 2 nights in Apr 2021
Response from Hotel La Isla on 3 May 2021
Thank you so much for your kind words. We are pleased you had a cozy stay with us while enjoying the amazing islands. Our best always! Hotel La Isla Staff

10/10 Excellent

Aviad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Santa Cruz
The hotel is amazing! The rooms are comfortable and clean, especially the bed. The view of the ocean is beautiful. The staff are so nice, they helped us with everything. The location is good, 2 minutes from the center and 4-5 minutes to the docks.
Stayed 3 nights in Feb 2021
Response from Blanca on 24 Feb 2021
We feel pleased for your kind words to our staff and service. We wish you a safe return back home. All our best. Hotel La Isla Galapagos.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great location close to shops and restaurants. Hotels restaurant was excellent. Owner were very helpful and welcoming. Room was spacious and clean. Would definitely stay there again!
Stayed 4 nights in Jan 2021
Response from Hotel La Isla on 28 Jan 2021
Thank you for your kind comments. It will be a pleasure to host you once again! All our best. Hotel La Isla

10/10 Excellent

Andreas, Kaarst

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Preis Leistungsverhältnis.
Stayed 4 nights in Apr 2024

10/10 Excellent

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super schön!!!!!!
Stayed 1 night in Oct 2023
Response from Jose on 13 Oct 2023
thanks so much, we are happy you had a great time in Galapagos

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
perfect
Stayed 4 nights in Jul 2023
Response from Jose on 18 July 2023
Thanks a lot Daniel

10/10 Excellent

Christel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy lindo hotel. Limpieza muy buena. Muy gentil todo el personal. Lamentablemente varias cosas del menu no estuvieron disponibles
Stayed 3 nights in Mar 2022

10/10 Excellent

Aurélie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolument parfait!
Stayed 1 night in Jan 2022
Response from Jose on 17 Jan 2022
Thanks so much, best regards

8/10 Good

Hans Lynggaard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from La Isla Galapagos Hotel on 3 Jan 2022
Thank you for your feedback Hope you have truly enjoyed your stay with us. Our best always, La Isla Galapagos Boutique Hotel

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Excelente, unas instalaciones lindas, cómodas. La atención sus dueños son muy amables y muy serviciales. Excelente servicio.
Stayed 12 nights in Mar 2021
Response from Hotel La Isla on 27 Mar 2021
Ha sido un placer atenderlos. Esperamos verlos pronto nuevamente. Les enviamos muchos saludos desde Las Encantadas!

10/10 Excellent

Juan Carlos

Stayed 2 nights in Mar 2021
Response from Hotel La Isla on 27 Mar 2021
Ha sido todo un gusto para nosotros poder recibirlos y que uds hayan disfrutado su estancia. Esperamos que nos visiten nuevamente! Saludos,

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, room comfort
Vue sur la rivière
Du personnels acceuilants et prêts à aider. Belle endroit plus chaleureux, moins commercial. Une vue sur la rivière agréable de la chambre et des aires communs
Stayed 1 night in Nov 2020