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"I stayed here only for a matter of hours (waiting for an early morning flight). The gentleman at the front desk was exceptionally kind and friendly - that was the biggest takeaway for me. He helped me store my medication and everything, which I really appreciated. Thank you for a restful few hours Nuovo Alberto Operai. Hope to stay again."

"Excellent central hotel with wonderful breakfast and staff!"

"Excellent breakfast and service was great I highly recommend people to go visit the palace."

"Awesome place. Great staff and the food…well we are in Italy…"

"The staff was awesome but it cannot overcome my disappointment with the condition of the property. It is not well maintained…some bathroom parts are worn down. The lock was not working, the paint was peeling, etc. since the A/C is off at this time of the year, it’s quite stuffy . So, we have to open the windows. But because its location is right on a busy street, it is very noisy! But I really must commend the STAFF! They saved the day for us. Unfortunately, I cannot recommend this place."

"Overall, I would rate our almost 3-week stay 4 stars. The location was excellent – right in the city centre, close to everything, and within walking distance of the train station. The apartment looked just like the pictures listed on Hotels.com and was overall very nice. There were a few small issues during our stay. The bathroom had quite a strong smell, and the apartment was a bit dark. On our first day, the curtains and curtain rod fell down, but luckily they were light and no one was hurt. Housekeeping during the three weeks was rather minimal, and I ended up doing an extra clean myself after one visit. Unfortunately, soap and toilet paper were never replenished during our stay, so we had to buy these ourselves. That said, we still enjoyed our stay thanks to the great location and comfortable apartment, and we would be happy to return again in the future."

"The breakfast was superb,all fresh and with so many choices. Sea view from the room which was very comfortable and clean. The staff were very pleasant and helpful,especially Irene who is a mine of information particularly on buses!"

"Room was nice, comfortable and clean. Note there are two 1/2 sets of stairs if you are in the 5th floor. Staff help with luggage. The breakfast was excellent, lots of choice and very tasty. The staff made this a great spot. Very very helpful and engaging. "

"Room was very clean, comfortable beds and staff was excellent "