Provence Hotels, Phoenix

"Lack of communication between employees had us waiting for the free airport shuttle for over 45 minutes. Called the number provided 3 times to see where the shuttle was and why it wasn’t showing up and the desk clerk said “make sure to go to the share ride side.” Later found out the bus was going to the opposite side where the cell phone lot was. Mentioned this when checking into the hotel and were told we would be reimbursed for having to pay for uber after waiting for so long for the shuttle that never came to share ride side of pickup but never received reimbursement. Desk clerk gave email to contact for a cash refund reimbursement but never responded to email and wasn’t seen again since check in the 3 days we stayed at the hotel. The main reason I booked was specifically for the free airport shuttle and this was the first problem encountered from the hotel. Was highly disappointed from first impression but everything else turned out fine. "

"We were going to only stay here for 1 night, because we flew in after midnight and we couldn’t get into our hotel for our cheer event until 10 am. This property looks nothing like how it’s advertised on the internet. We checked in and checked out with on an hour. I had to find a different hotel. The room was not clean stains on the pillows, bedding, the curtains had stains on them, the air conditioning and heating looked dirty with mold and ceiling had patched work from water damage. Outside of the property was fenced in it looks like an old vacant gas station that has been sitting there for 20 years. I paid $219. I did get my money back after talking with management at the hotel and Expedia the next day. This place is very run down."

"Yes"

"Great people"

"Clean room, friendly staff"

"Overall, our stay was fine. We had booked a two bed room and were upgraded to a suite. We had our child with us and I wouldn’t exactly say the suite was family friendly. Water pressure in our room was also lacking. "

"Checked in late at night and key didnt work to get into room. Went to front desk and they "upgraded" us to a suite. It was terrible. Super hot in the room, no towels and super dirty and run down. Tried to get some sleep as we only needed to stay 7 hours. Went to get into bed and found bed bug eggs. Left right away."

"The area was sketchy, scary and we didn't feel safe. Had to move to another hotel. Very disappointed. Wouldlike a refun!!!"

"Clean room nice staff"