Prestwick Chase Hotels, Palm Beach Gardens

"There is not staff at the Jaxon. You sign in on-line and get a room code to access your room. They do monitor the parking lot as I upgraded to a reserved spot and received a text at 10:45 pm to ask about my vehicle. My room was very small, on the side of the hotel with one small window and no light. The bathroom barely had room to turn around. But the kitchen was very nice. The beds are comfy and the towels are very nice. Plenty of plugs near (and in) the bed for charging phone, watch, computer and other items. But I was only there for work for two nights and it was fine. My co-worker had a larger room which was much nicer. I had a little time one morning and walked around the area. Not too much in terms of shops, but otherwise very cute side streets."

"If not for location, this property woukd never be considered for stay."

"Muy buenas instalaciones, solo la comida no muy buena"

"The room was great! Everything was super clean and looked fresh. The lobby was well maintained."

"This place is disgusting "

"Our stay was short but sweet! "

"Limited choice at on-site restaurant. Confusion related to on-site self parking."

"Pros: -Spa was outstanding but very expensive. Some of the best massages we have ever received. -The room was clean and modern. -The partial ocean view was lovely. -Food was good, but options were few. -The pool was very nice. -The beach area was excellent and swimming was great. -Were accommodating to younger children who visited us while we were there - although I would say this was not designed for large families. Less than ideal: -The drinks were very expensive and mediocre for the price. -The service at pool and beach was very slow. We waited 3 hours for a simple order of pizza and and 4 hours to finally get a drink we ordered at 11:30 that morning. The server apologized several times but still could not manage to remember to bring it. It seemed like the beach staff were disconnected from the hotel staff. -Some of the beach and pool staff were rather juvenile and lacked professionalism - one beach staff member walked up behind my 5 year old grandson and tried to scare him. It was bizarre and unneccessary. -The hotel smelled like an Indian ashram - which is definitely an odor that one must become accustomed to. We found it too intense in the lobby and food areas. A pleasant stay in an above average spa resort hotel that still needs to work on its quality of service, communication, and staff. "

"Staff excellent 100%"