Exterior

Reviews of Hyatt Regency Portland at the Oregon Convention Center

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 811 out of 1065 reviews" "
Rating 8 - Good. 156 out of 1065 reviews" "
Rating 6 - Okay. 42 out of 1065 reviews" "
Rating 4 - Poor. 28 out of 1065 reviews" "
Rating 2 - Terrible. 28 out of 1065 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 3 May 2024
Thank you for your 5 out of 5 review!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 3 May 2024
Thank you for you 5 out of 5 review of the hotel!

10/10 Excellent

Suzan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely amazing place to stay!
Stayed 1 night in Apr 2024
Response from Joey Brooks on 28 Apr 2024
Thank you so much for your review! We appreciate that everything was up to standards and hopefully we have the luxury of hosting you again!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a fabulous view and we loved the modern clean streamline decor; including flooring. Thank you Eileen
Stayed 1 night in Apr 2024
Response from Joey Brooks on 28 Apr 2024
Thank you for your stellar review, Eileen! We are so elated to hear that you enjoyed your stay with us and that everything was up to standards. Hopefully, your travels will bring you back to Portland!

10/10 Excellent

Sidway

Liked: Cleanliness, staff & service, property conditions & facilities
Righr next to the Moda Center and Max line
Stayed 4 nights in Mar 2024
Response from Joey Brooks on 28 Apr 2024
Thank you for your review! We are the best hotel in the area for attending all your sports, concerts, and specialty events at the Moda Center! If you ever find yourself back in town, we would be happy to host you again.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joey Brooks on 26 Apr 2024
Thank you so much for your kind review! We are so happy you enjoyed your stay. We hope to see you in the future and until next time, be well.

8/10 Good

DWIGHT H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joey Brooks on 23 Apr 2024
Thank you for your generous review! We appreciate that you enjoyed your stay. We hope your travels bring you back to Portland and have a great week!

8/10 Good

Johannes

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking too expensive ($45!). The quiet room we requested was not quiet..... Looking outside, you could see the large air condition units below. Noise 24/7.
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 23 Apr 2024
Thank you so much for your feedback. We are sharing your concerns with our team to improve future stays.

10/10 Excellent

Guillaume, Snoqualmie

Travelled with family
Would stay there again. Rooms are very nice and functional. Loved the restaurant and amenities including free EV charging. Only thing is location wise parking is hard and there is threat of break ins.
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 22 Apr 2024
Good afternoon,Thank you for your 5 out of 5 review of the hotel. We are glad you enjoyed your stay. Thank you for your note about the parking, we will make sure this note is passed along to management.

10/10 Excellent

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for one night with my fiancé and my mom. Checking in was a breeze, Valet asked if we needed help with our bags (which we declined). Upon entering the room, it was very clean. I had to call the front desk due to the TV in the room not working, which they quickly fixed under 10 minutes. Water pressure was absolutely amazing, so was the temperature of the water as well. Breakfast buffet was delicious, one small complaint from my fiancé and my mom was that the potatoes were a bit over-seasoned but they enjoyed the potatoes. Definitely would stay again!
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 16 Apr 2024
Good morning,Thank you for your review of the hotel. We are happy to hear that you enjoyed your stay and that they room was clean and the shower was well pressurized and temperature was comfortable. We will pass along the note about the potatoes being a bit over-seasoned.

10/10 Excellent

Jamey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of Portland We’re awesome from our room. The ability to just walk a few blocks to get to the motor center was a real big bonus. I definitely will stay here again.
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 16 Apr 2024
Good morning,We are glad you enjoyed the views from the room and the easy walk to the Moda Center! Thank you for the 5 out of 5 rating!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 16 Apr 2024
Good morning,Thank you for your 5 out of 5 review of the hotel.

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice made getting to and from the Motta center simple and easy if your going to an event I will stay here in the future every time
Stayed 1 night in Apr 2024
Response from Joey Brooks on 14 Apr 2024
You are always welcomed back to the Hyatt Regency in Portland, Oregon. We love that our proximity to the Moda Center was a cornerstone to your visit. You really can't beat a less than 5 minute walk! Until next time, please have a fantastic week!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to Moda Center (that’s why I was here).
Stayed 1 night in Apr 2024
Response from Joey Brooks on 13 Apr 2024
We are less than a five-minute walk to the Moda Center! Whenever you have an event at the Moda Center, you are always welcomed to stay with us. We hope you have a great week and hopefully see you soon!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Hyatt Regency Portland Team on 15 Apr 2024
Good morning,Thank you for your 5 out of 5 review of the hotel!

10/10 Excellent

Maricela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time!
Stayed 1 night in Apr 2024
Response from Hyatt Regency Portland Team on 11 Apr 2024
Hi, Thank you for your review of the hotel. We are glad to hear you had a great time!Thank you!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior customer service and seamless friendly & easy check-in. Property is immaculately clean, modern and new. Exceptional stay and will return the next time in Portland.
Stayed 1 night in Apr 2024
Response from Hyatt Regency Portland Team on 9 Apr 2024
Hello! Thank you for the 5-star review of the hotel. We are glad to hear you enjoyed your stay.

10/10 Excellent

Harold

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed here while attending a show at the Moda Center. You can't ask for better location for this. It will definitely be our go-to for event hotels in this area. Lots of close restaurants as well. Great quality hotel and a good price.
Stayed 1 night in Apr 2024
Response from Hyatt Regency Portland Team on 9 Apr 2024
Hello! Thank you for your review of the hotel. We are glad that you enjoyed the location and were able to have a good night while going to a show at the Moda Center.

10/10 Excellent

Curtis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Hote; was very spacious
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Portland Team on 8 Apr 2024
Hello! Thank you for your review of the hotel. Glad to hear you had a good time and that our staff were great!

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like Portland very much but the hotel was nice
Stayed 1 night in Mar 2024
Response from Joey Brooks on 7 Apr 2024
We are glad to hear the hotel was up to standards for you! We also appreciate your 5/5 rating! Even if you don't love Portland, you're always welcomed to stay with us. Have a fantastic week!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
A nice fellow greeted me at the front desk . Valet folks were helpful, too.
Stayed 1 night in Apr 2024
Response from Joey Brooks on 7 Apr 2024
We are so happy to hear that the staff at the hotel were a bonus to your stay. We also appreciate your kind rating of 5/5. May your travels bring you back to Portland and have a wonderful week!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities
very clean
Stayed 1 night in Mar 2024
Response from Hyatt Regency Portland on 5 Apr 2024
Hello! Thank you for your review of the hotel.

10/10 Excellent

sky

Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to the Moda center . Clean and modern room
Stayed 1 night in Mar 2024
Response from Hyatt Regency Portland on 5 Apr 2024
Thank you for your review of the hotel! Glad you were able to enjoy the short walk to the Moda Center.

10/10 Excellent

Marisela, Toppenish

Stayed 1 night in Mar 2024
Response from Hyatt Regency Portland on 5 Apr 2024
Thank you for your review of the hotel!

10/10 Excellent

Srikanth

Stayed 4 nights in Mar 2024
Response from Hyatt Regency Portland on 5 Apr 2024
Thank you for your review of the hotel!

8/10 Good

eleuterio

Stayed 1 night in Mar 2024
Response from Hyatt Regency Portland on 4 Apr 2024
Thank you for your review of the hotel!

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Close to the Moda Centwr and easy to walk there for March Mafness!
Stayed 1 night in Apr 2024
Response from Hyatt Regency Portland on 2 Apr 2024
Thank you so much for your review of the hotel. We are glad you enjoyed some March Madness while staying here.

10/10 Excellent

Maeora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when attending events at the Moda Center!!
Stayed 2 nights in Mar 2024
Response from Joey Brooks on 1 Apr 2024
We are so glad you enjoyed your stay with us! Whenever you want to go to the Moda Center, we hope you choose us again as we would be happy to host you! I hope you have a wonderful week!

2/10 Terrible

Rashelle

Travelled with family
No parking!! I had a roof rack on my SUV and was told there were no oversize spots. I had to find my own parking a 10 MINUTE WALK AWAY in another garage. Not impressed.
Stayed 1 night in Mar 2024
Response from Joey Brooks on 30 Mar 2024
I'm sorry to hear about the quality of your stay. if you do decide to stay with us again in the future. A potential solution, that has made other guests happy, would be to take off the roof rack from your SUV and store it with the Front Desk in our Bell Closet. So then, you could utilize the parking garage during your stay without the hassle of the 10-minute walk. Hopefully, we have the privilege of hosting you again so we can make a better impression.

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel with great food and drink close to the Moda Center!
Stayed 1 night in Mar 2024
Response from Zach on 29 Mar 2024
We are happy that you enjoyed your stay here!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey Brooks on 26 Mar 2024
Thank you for your kind review! We are glad you enjoyed your stay with us. We hope that we have the privilege of hosting you again!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Moda Center
Stayed 1 night in Mar 2024
Response from Joey Brooks on 25 Mar 2024
Our proximity to the Moda Center is pretty unmatched and we are glad that this benefitted you. You're always welcomed back to Hyatt to enjoy the basketball game! We hope you have a splendid week!

10/10 Excellent

Andres, Federal Way

Liked: Staff & service, property conditions & facilities
My pillow was dirty.
Stayed 1 night in Mar 2024
Response from Joey Brooks on 25 Mar 2024
Thank you for the 5/5 rating! During your stay, please alert any Front Desk member about the quality of items in the room so we can get it rectified immediately. We can only be more effective if people can be more vocal about their needs! We will also follow-up with Housekeeping to assure the quality of pillows before a guest enters the room.

10/10 Excellent

Michael, BEND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The market is an excellent option even though over priced because the restaurant is either under staffed or poorly managed. Slow service and slow kitchen. Not just once but every time we've been there. And the bar needs to have 2 to 3 people on weekends.
Stayed 2 nights in Mar 2024
Response from Joey Brooks on 18 Mar 2024
We appreciate your kind rating of 5/5 and want to acknowledge the feedback you provided. The hotel is actively working on staffing the F&B Outlets so they can work at full capacity for a smooth dining experience for our patrons. We will also pass along this information to our F&B team about scheduling on the weekends to help our bartenders, chefs, and guests not feel overwhelmed with the volume of orders during peak times. As a guest who regularly stays with us, we appreciate your astute observations and want to thank you for helping us improve our Operations Team.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the tenth floor . We stayed to see a concert . Walkable and great staff .
Stayed 1 night in Mar 2024
Response from Joey Brooks on 17 Mar 2024
We appreciate your kind review! We also are glad that our staff was up to Hyatt Standards and that the hotel was a convenient location to see Blake Shelton perform! Hopefully, we will have the honor of hosting you again for future music ventures!

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024
Response from Joey Brooks on 7 Apr 2024
Thank you for your wonderful 5/5 rating. We are happy you enjoyed your stay and hopefully, if your travels bring you back to Portland, you choose us again. Have a splendid week!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Joey Brooks on 17 Mar 2024
We appreciate that you had a great stay with us and are honored to receive a 5/5 rating. Hopefully, your travels bring you back to Portland, OR and that you have a wonderful week!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Joey Brooks on 13 Mar 2024
We appreciate your kind review! We hope you have a stellar week and that we have the honor of hosting you again!

10/10 Excellent

Rauneisha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town less than 24 hours for a basketball game at Moda Center! Great location and pet friendly hotel!
Stayed 1 night in Mar 2024
Response from Joey Brooks on 13 Mar 2024
We're sad you didn't have much time in Portland but hopefully you visit again to go to another basketball game or to explore the city. We will always be happy to host you and your furry friends!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always great and its a very clean environment.
Stayed 1 night in Mar 2024
Response from Joey Brooks on 13 Mar 2024
We appreciate your kind review and are glad our facilities were up to Hyatt brand standards! We hope that we get the honor of hosting you again!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff never sent me my receipt. Otherwise everything was great!
Stayed 1 night in Mar 2024
Response from Joey Brooks on 13 Mar 2024
Could you please provide us your first and last name and an email address so we can send your receipt over to you?

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the Moda center.
Stayed 1 night in Mar 2024
Response from Joey Brooks on 12 Mar 2024
We are glad we were easily located to the Convention Center for your event. Hopefully, we have the honor of hosting you again for your future travels to Portland, OR!

10/10 Excellent

Joshua, Renton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joey Brooks on 12 Mar 2024
We appreciate your 5/5 rating. We hope your travels bring you back to Portland, OR!

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Clean rooms and amazing staff.
Stayed 1 night in Mar 2024
Response from Joey Brooks on 9 Mar 2024
We are so glad to hear that the rooms and staff were up to standards for your stay! We appreciate your kind review and hopefully we will have the luxury of hosting you again. Have a wonderful week!

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Hyatt Regency Portland on 29 Mar 2024
Thank you for your review!

10/10 Excellent

Kevin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy hotel and hospitable staff.
Stayed 3 nights in Mar 2024
Response from Joey Brooks on 5 Mar 2024
Thank you for taking the time to write a review! We appreciate that the hotel was up to standards on cleanliness and kindness and that you felt comfortable during your stay. We hope we have the opportunity to be of service to you again!

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacob at check in was SO accommodating! So kind and went out of his way to make sure everything went smoothly. Sara and Kevin in the restaurant were lovely! They were so sweet and so hard working. Clearly they were very busy but they handled it with class and a big smile on their faces and the service was wildly quick compared the amount of people being served and only the two of them to do it. Gretchen checked me out and again was so kind! I have never stayed anywhere, where everyone I came in contact with was so happy, kind and helpful. The surrounding areas of the hotel however were not great. Right near a trolley station w some more than questionable people lingering. The hotel did have a lot of much needed security I will say.
Stayed 4 nights in Feb 2024
Response from The Hyatt Regency Portland Team on 4 Mar 2024
Thank you for your review and feedback!

10/10 Excellent

Stephanie, Palo Alto

Stayed 1 night in Mar 2024
Response from Joey Brooks on 25 Mar 2024
We appreciate your generous rating and are glad that you had a good experience with us. Hopefully, your travels bring you back to Portland and have a wonderful week!

8/10 Good

Oran

Travelled with family
Liked: Cleanliness, staff & service
There were fees to check in 1 hour early even when my room was ready and a fee for late check outs
Stayed 1 night in Mar 2024
Response from The Hyatt Regency Portland Team on 4 Mar 2024
Thank you for your review and feedback!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joey Brooks on 3 Mar 2024
Thank you so much for your review! We are glad you enjoyed your stay in Portland with us.