Pontprennau Hotels, Cardiff

"Very welcoming, polite and the beds are very comfortable "

"My son and I had an absolutely fantastic time. The staff are really helpful and friendly, whether it be checkin checkout, restaurant, spa, the odd cleaner about..all were always smiling and happy to help. We cant wait to stay again!! One thing id like to put in however is the pool area needs some maintenance. The pool itself is lovely but the railing to enter the pool at the far side is very loose and shaky and one bolt very close to coming out. Gave it a go but it wouldnt turn. Also at the near end next to a floor vent of the pool is a hole about 4 inches by 4 n roughny what felt like a good half of an inch deep and quite sharp if your feet hit it the wrong way. To me, these things are minor but some people may complain. We will be back as soon as possible regardless..just wanted to let you know. My autistic son didnt want me to say anything at the time as it embarrasses him. The facilities overall are fantastic and the rooms spacious clean and lovely. Thanks again to all the wonderful staff 😀 "

"I liked it was close to everything staff lovely as well stored my suitcase for me so I could explore ❤️. "

"The customer service is extraordinary. We also got lucky and managed to play a twilight round of golf on our arrival evening. I lost my Apple Watch on the course but thanks to the extraordinary assistance from the reprint at the Manor House, the shuttle bus driver and George from the golf shop we managed to get it back before it was dark. The restaurant staff was also exceptional.What a lovely place and lovely people."

"Beautiful hotel. I paid extra for a deluxe double room, which was lovely overall. However, one downside—never mentioned during booking or at check-in—was that the room didn’t have an external window. Instead, it faced the bar area, so there was no natural light in the room."

"Perfect location right in the city centre. Modern & clean with friendly staff. Unique layout due to the building it's in. NCP car park a couple of hundred metres away round the back, with generous discount scheme. Our only complaint was that the windows don't open at all. The A/C was efficient and quiet but avoid if you don't get on with this sort of setup."

"Amazing hotel, friendly staff and great location "

"Nice vibe and great breakfast "

"Good "